After RT::LoadConfig, but befor RT::Init, you can adjust Log* options
using RT->Config->Set( Option => $value ).
On Fri, May 22, 2009 at 8:01 PM, Johnathan Bell
wrote:
> Okay, next question. How can I suppress or redirect all of the logger
> output? It produces too much output for my utility and
That leading double slash (//var/...) causes your problems. I think
it's in lib/RT.pm, you can fix it by hand. Also, 3.8.3rc2 should
handle such things fine.
On Fri, May 22, 2009 at 9:04 PM, Woody - Wild Things
wrote:
> Hello,
>
> I've installed RTFM (RTFM-2.4.1,RT-3.8.1), using
>
> perl Makefile
Custom fields should be in the form of:
CF.{CustomField}: value
So you want
CF.{UPC}: 7585485.
-not-
CF-UPC: 786936180992
vtplymblfan...@yahoo.com wrote:
> Could the problem be that I have to encode the dash in CF-UPC somehow
> before sending it via CURL (but it gets encoded automaticall
Hi RT Users.
I have upgrade from 3.8.1 to 3.8.2,
but my users cant attach signatures while creating tickets replying and
commenting.
what might be the issue ?
can some one guide me ?
--
-
Rana Tanveer
+923224194457
http://www.sysa
On Fri, May 22, 2009 at 4:18 PM, Eric Chatham wrote:
> On Friday, May 22, 2009 15:58, Rob Munsch wrote,
>
> > Most likely in
> > /var/log/
>
> There is nothing listed in /var/log.
>
er...
I'm thinking you should probably tell us more about your system setup in
general...
--
/chown -R us:us /y
Thanks Kenn.
Folks!
Digging around I found was my misunderstanding.
When I'm logged as SuperUser other SuperUsers appear in the Owner
selection list but logged as a privileged user -- not SuperUser -- the
other SuperUsers do not appear in the selection list. Normal behavior.
My suggestion is
Hi,
Is ___Approvals like any other queue where you can setup an email
address for users to get things approved?
We on 3.8.2 here.
Thanks.
___
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Community help: http://wiki.bestpractical.co
On Friday, May 22, 2009 15:58, Rob Munsch wrote,
> Most likely in
> /var/log/
>
> and you're looking for "syslog" in there, which you can check last 10 lines
> of with
> tail syslog
>
> or last 35 lines with
> tail -n 35 syslog
>
> or watch in realtime with
> tail -f syslog
> (then CTRL-C to bre
On Fri, May 22, 2009 at 3:36 PM, Eric Chatham wrote:
> On May 22, 2009, Rob Munsch wrote:
>
> >
> > I'd suggest putting this in your SiteConfig,
> >
> > Set($LogToSyslog, 'info');
> > Set($LogStackTraces, 'debug');
> >
> > and starting up, trying to log in, then checking the logs.
>
> Thank you.
Your question is very vague, but maybe
http://wiki.bestpractical.com/view/OfflineEdits
would be of interest. It can also accept CSV,
but you're better off using the long form text I think.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
On May 22, 2009, Rob Munsch wrote:
>
> I'd suggest putting this in your SiteConfig,
>
> Set($LogToSyslog, 'info');
> Set($LogStackTraces, 'debug');
>
> and starting up, trying to log in, then checking the logs.
Thank you. I added the variables. Where can I check the logs at?
CONFIDENTIAL. Thi
On Fri, May 22, 2009 at 2:39 PM, Lamers, Dan wrote:
> Set($TrustHTMLAttachments, 1);
>
Aha. I hadn't noticed this before, and i strongly suspect that'll do it.
Thanks!
--
/chown -R us:us /yourbase
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These are the settings I use to accept incoming formatted messages
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
Hope this helps!
Regards,
Dan
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Beh
Good your-time-here, list:
I have
Set($MessageBoxRichText, 1);
Set($PreferRichText, 1);
yet all messages coming in - or going out! - are plaintext. I can compose
something using the wysiwyg bar, but none of the formatting is kept. Worse,
everything seems to be double-spaced, making every ticke
On Fri, May 22, 2009 at 2:12 PM, Rob Munsch wrote:
> On Fri, May 22, 2009 at 10:01 AM, Eric Chatham wrote:
>
>> > No, the CPAN install is just fine, it just wasn't clear what you had
>> done.
>>
>> Thank you for replying. I'm still having a problem getting this to work.
>> I tried doing a tethe
On Fri, May 22, 2009 at 10:01 AM, Eric Chatham wrote:
> > No, the CPAN install is just fine, it just wasn't clear what you had
> done.
>
> Thank you for replying. I'm still having a problem getting this to work.
> I tried doing a tethereal capture. No packets are recorded in the capture
> when
Hello,
I've installed RTFM (RTFM-2.4.1,RT-3.8.1), using
perl Makefile.PL (and path /var/www/mysite/lib as path to RT.pm)
all goes fine, until i add
Set (@plugins,'RT::FM");
and then i get:
[error] Can't locate RT/FM.pm in @INC (@INC contains:
//var/www/mysite/local/lib //var/www/mysite/lib
Hi folks!
First of all I would like to say thanks to the developers of RT.
I'm reading a lot about queues, groups and permitions to fully
understand RT and use the hole potential of this tool.
A friend of mine noticed that SuperUser is shown on Owner selection
list.
This link says (http://wi
Okay, next question. How can I suppress or redirect all of the logger
output? It produces too much output for my utility and will probably
confuse its users... I can't seem to find any docs on RT::Logger, and
the mail archive doesn't have much info either. I know I can just
redirect stderr, but
Could the problem be that I have to encode the dash in CF-UPC somehow before
sending it via CURL (but it gets encoded automatically from the form and that
is why the form works)?
I hope to be able to add some logging statements to
REST/1.0/ticket/default so that I can see what RT is getting in e
Hi all,
I'm looking for a way to enable my users to see 1 particular dashboard
in the selfservice... i copied the dashboards folder to selfservice
and given the unprivilaged group the SeeDashboards right... i created
the dashboard, taped on the link:
rtserver:81/SelfService/Dashboards/Render.html?i
> No, the CPAN install is just fine, it just wasn't clear what you had done.
Thank you for replying. I'm still having a problem getting this to work. I
tried doing a tethereal capture. No packets are recorded in the capture when I
try to log on to the web interface. Here are my new RT_SiteCo
2009/5/22 Gavin Henry :
> Hi,
>
> I have followed http://wiki.bestpractical.com/view/NotifyOwner and
> created a new template:
>
> Subject: Task assigned: {$Ticket->Subject}
>
> { $Transaction->CreatorObj->Name; } has assigned the following task to you:
>
> "{$Ticket->Subject()}"
>
> Please
Hi Simon;
Referring to your email yesterday, I think you are better off either
using the api or web request (rt_cli and REST) as Ruz have suggested to
you ..
My preferred method is using the api (this what I typically use for
scheduled bulk create/update etc), and what I mean by api is a perl
It works great with queue names as you coded it bellow!
Thanks for your help!!
Best regards,
Tommy!
>>> Ruslan Zakirov 2009-05-20 23:10:43 >>>
The easiest way is to use a perl hash:
my %map = (
'user name A' => 'queue name',
'user name B' => 'queue name',
...
);
Then you do something
Hi
Is there a list anywhere of the command types for OFFLINE such as ===
Update-Ticket etc also UpdateType etc
I really need as much information as possible to try and construct the file for
ingesting into RT, I have three basic functions which are Create, Change or
resolve
Any help much app
Hey Gene,
I know what you mean and I would never manually change something in the
database or in the whole files of the RT installation since I didnt install it
but im supposed to configure it via the interface.
What i actually thought that you mean is that there is one database which
contai
This might have been changed when I played with the custom fields.
Anyway it works now, thanks a lot !
Best regards,
Vincent
On 22/05/2009 12:18, Thomas Fluch wrote:
Did you grant the "Modify Self" Right? I dont know it exactly but it
could be that you have to set the "See config Tab" Right t
On Fri, May 22, 2009 at 2:11 PM, Vincent Beau wrote:
> Hello,
>
> I'm getting a pretty annoying problem here, since every user which is
> not granted as superuser can't access their preferences.
>
> Is that normal ?
> If not, how can I fix this ?
>
Did you grant ModifySelf to everyone? I think t
Did you grant the "Modify Self" Right? I dont know it exactly but it could be
that you have to set the "See config Tab" Right too...It could also be that u
dont need this right and the user can set his preferences then on the very
right upper corner via "preferences". But im sure u need "Modify
Hi,
I have followed http://wiki.bestpractical.com/view/NotifyOwner and
created a new template:
Subject: Task assigned: {$Ticket->Subject}
{ $Transaction->CreatorObj->Name; } has assigned the following task to you:
"{$Ticket->Subject()}"
Please visit the following URL for more info or r
Hello,
I'm getting a pretty annoying problem here, since every user which is
not granted as superuser can't access their preferences.
Is that normal ?
If not, how can I fix this ?
Thanks.
Vincent
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Thu 21 May 2009 18:38:45 GMT
Eric Chatham wrote:
> On Thursday, May 21, 2009 10:39, Mike Peachey wrote,
>
>
>>> I'm still having a problem with this. Does anyone know how to get LDAP
>> working on RT 3.8.2? Thank you.
>>
>> Absolutely.
>>
>> You don't mention actually *installing* RT::Authen::E
Hello,
I got a problem with the simple search in RT 3.8.2.
When I'm looking for tickets of the user nobody no tickets are found. For all
other users the search works.
In the new search form the tickets of the user nobody are found. Could this be
a misconfiguration?
Can anybody help me on this,
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