Hello,
my RT config needs a dedicated queue for some users.
Each of these queues is named as the following 4 (ex: for me
it would be "4Vincent")
I need to make a general search query giving the message list in the
user's dedicated queue.
Where I'm stuck is about the syntax in itself.
Qu
Thank you very much, this is what I was hoping for.
2009/6/15 Ruslan Zakirov :
> http://wiki.bestpractical.com/view/RenameInstance
>
> On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabriel wrote:
>> Hi all,
>>
>> Very new with RT and already in trouble.
>>
>> I upgraded from 3.4.4 to 3.8.2. Things look
Hi,
I want to let everybody know that I solved my problem: I had to change the
action from "Notify requestors" to "Autoreply to requestors". Don't ask me why,
but this is working wonderfully now. I'll add this to the wiki just in case
someone wants to follow the same route (rejecting mail-genera
Hi all,
I am seeing a strange behaviour of RT (3.8.4, but I'm seeing this since out
first installation which was 3.8.2).
I found other reports of this behaviour, but all were very old threads.
Here it is: when someone sends a mail with a text/plain attachment, I see it
correctly in RT; but then
Some time ago I reported a problem when merging two ticket, one of which was
unowned.
I got a reply from Jesse, telling me to use StrictACL=0 in SiteConfig, which
indeed worked.
Now I see that StrictACL is NOT documented in RT_Config.pm, while StrictLinkACL
is. However, both seem to be non-funct
Thanks, that works.
On May 16, 2009, at 1:31 PM, Kevin Falcone wrote:
>
> On May 16, 2009, at 8:11 AM, Johnathan Bell wrote:
>
>> Ah, I was afraid that would be the answer. I suppose using the API is
>> more future-ready anyway. Thanks for the clear and concise answer. It
>> looks like the Perl A
I'm having a sudden problem with rt-mailgate that is extremely
puzzling to me, and I'm hoping I can get some guidance as to where to
look to solve this problem.
I have mailgate set up on our local network so that
rtq+programming-...@elmer.wgm
, for example, is configured to send the incoming
Does anyone know how to use the $RT->DatabaseHandle for the example below ?
I really have no clue and am not sure where to look.
Thanks.
_
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Simon Lane
Sent: June 15, 2009 11:54
Hi folks
First i would like to say thanks to the developers of RT.
That said I would like to use some more knowledge of you experts.
What i'm looking for is something similar to Maintenance Mode
(http://wiki.bestpractical.com/view/MaintenanceMode) but *not* lock the
access to the RT SelfServic
I'm trying to modify some ACL's from a script. In particular, the user-
created group access rights for queues. Looking at the database, and
docs, it seems that ACE's only reference PrincipalID's.
My first question is, is what I just said true? Second, does the Id()
function of many (all?) ob
On Tue, Jun 16, 2009 at 7:14 PM, Johnathan Bell wrote:
> I'm trying to modify some ACL's from a script. In particular, the user-
> created group access rights for queues. Looking at the database, and
> docs, it seems that ACE's only reference PrincipalID's.
Example of adding ACL you can find in li
Hi,
Can anyone answer my request ? please.
>
> I need the changes made to Create.html to notify users that the attachment
> has not been added because it exceeds the Max size.
>
> Thanks in advance.
>
> For the Update.html, I used the code from Eric Shultz and it works fine.
>
> My RT version is 3
To List,
I'm thinking of writing a scrip that would automatically change the
QueueID of a ticket if it was taken/stolen by a user of a different
queue. Has anyone ever done anything like this? Does anyone have any
ideas? Thanks.
Kenn
LBNL
___
http:
I've narrowed it down to the Create Ticket command in Email.pm:
my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
Queue => $SystemQueueObj->Id,
Subject => $Subject,
Requestor => \...@requestors,
Cc=> \...@cc,
On Jun 16, 2009, at 9:12 AM, Guadagnino Cristiano wrote:
> Some time ago I reported a problem when merging two ticket, one of
> which was unowned.
> I got a reply from Jesse, telling me to use StrictACL=0 in
> SiteConfig, which indeed worked.
> Now I see that StrictACL is NOT documented in RT_
On Jun 15, 2009, at 12:17 PM, rmp dmd wrote:
> Is there a way to ignore (do not create ticket, do not send auto-
> reply) request from mailer_dae...@domain.com?
Filter it before it gets to rt-mailgate, otherwise once you get to
Scrips,
the ticket has already been created.
I believe someone e
On Jun 16, 2009, at 6:51 AM, Vincent Beau wrote:
> my RT config needs a dedicated queue for some users.
>
> Each of these queues is named as the following 4 (ex: for me
> it would be "4Vincent")
>
> I need to make a general search query giving the message list in the
> user's dedicated queue.
>
>
On Jun 12, 2009, at 1:51 PM, GravyFace wrote:
> Looks like using CommandByEmail is going to be extremely useful
> (especially for setting ownership of tickets), but I have a couple of
> questions:
>
> 1. is it stable under 3.8.2?
Yes. Just make sure you have the latest version so it installs pr
On Jun 12, 2009, at 4:57 AM, Bashir Jahed wrote:
> I am trying to enable the forward option on tickets, it is available
> on one of our rt systems but not the other. It appears with the
> reply / comment options above the ticket body.
Have you granted the ForwardMessage right?
-kevin
_
On Jun 11, 2009, at 10:50 AM, Julio Kalizsky (DefensorÃa General de la
Nación) wrote:
> Hi All,
>
> It is posible to see custom fields in SelfService area for
> unprivileged users?
> If yes How?
Yes, many installations are doing it.
> I was looking on the wiki and google but I could don't
On Jun 16, 2009, at 4:24 PM, Jon Baker wrote:
> I've narrowed it down to the Create Ticket command in Email.pm:
>
> my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
> Queue => $SystemQueueObj->Id,
> Subject => $Subject,
> Requestor => \...@req
Hello all,
any documentation on what is passed into a Callback? I am mostly
Googling the Callbacks I am interested in to figure out, using
examples others have provided, what the arguments may be, but that
only works so far. I also have the RT Essentials book, but that has no
mention of C
On Jun 16, 2009, at 5:19 PM, ravi wrote:
> any documentation on what is passed into a Callback? I am mostly
> Googling the Callbacks I am interested in to figure out, using
> examples others have provided, what the arguments may be, but that
> only works so far. I also have the RT Essentials book,
Hi All!
Rt 3.8.2. on Solaris10 (x86).
I have configured (as I thought) RT to use an SMTP server for all outgoing
e-mail correspondence.
Set($MailCommand, 'smtp');
Set($SMTPServer, 'mailhost');
Set($SMTPDebug, 'true');
Set($SMTPFrom, 'x...@xx.com');
The mailhost (Linux on x86) is reachable
Thanks, Kevin -
I did run the make testdeps and have the following missing dependencies:
SOME DEPENDENCIES WERE MISSING.
FASTCGI missing dependencies:
CGI::Fast...MISSING
FCGI...MISSING
SQLITE missing dependencies:
DBD::SQLite >= 1.00...MISSING
I'm not using Fast CGI or S
My users don't want to use priorities so they've had me create 4 levels for
urgency. They only want to be notified by email on an item that has the highest
urgency level set. So I want to setup a custom condition that tests for that
level and then sends an email to the user if that specific leve
On Jun 16, 2009, at 5:33 PM, Kevin Falcone wrote:
> On Jun 16, 2009, at 5:19 PM, ravi wrote:
>
>> any documentation on what is passed into a Callback? I am mostly
>> Googling the Callbacks I am interested in to figure out, using
>> examples others have provided, what the arguments may be, but that
RT frequently acts sluggish (this may or may not be related to my
other thread about mailgate timing out) so I've turned on the slow
query log in mySQL, and am getting this error quite frequently:
# Query_time: 160.388061 Lock_time: 0.000103 Rows_sent: 1
Rows_examined: 930035
SET timestamp
Kevin,
Here's one we use for when the development step of a ticket (CF
"Work-State") is changed to "Review Approved":
# condition execution on CF Review Process
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'CustomField')
{my $cf = new RT::CustomF
On Tue, Jun 16, 2009 at 5:00 PM, Kevin Falcone wrote:
> No, it works by parsing comments/replies for action commands that
> are documented in the README.
Ok, it sounds like the comment or correspondence is saved with the
ticket as normal. Is this correct? If so, are the commands stripped
out af
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