[rt-users] Finding tickets that have never been worked on

Hi all, I'd like to be able to find tickets that have never been worked on, but am having difficulty doing so. In this case, no work means no replies sent to the user. I had not luck searching the list archives or wiki, but stumbled into TicketSQL on the wiki when researching something else and it

Re: [rt-users] auto assignment of queue and owner via autoreply template

Testwreq, I do the same thing, only I use a Custom Field called "CFO-Org". When a ticket is created, that CF MUST be selected and based on that value, I pre-assign the ticket owner. It looks like this: Condition: On Create Action: User-defined Custom Prep Code: my $trans = $self->Transactio

[rt-users] Wiki redux

I've added a couple of interesting tidbits to the wiki today that might be useful for some of you: http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails http://wiki.bestpractical.com/view/ForkTemplate http://wiki.bestpractical.com/view/MailingListIntegration Also, Ruslan has created htt

Re: [rt-users] Failed To Record Message

Varun wrote: > Hello All > > > > I have problem with my RT we were previously running RT on oracle 9i. > Now we have shift it to oracle 10g . Now we are facing a strange problem > that we can access RT and can see our tickets but we are not been able > update any ticket or insert any comment

[rt-users] 3.8.3: Page not found

The below also appears in the RT Wiki 3.8.3 release announcement comments area . . . I have just done a fresh install of 3.8.3 on SLES10SP2/MySQL 5.0.26/Apache2. I keep getting "The page you requested could not be found" when creating or replying to a ticket. The workaround is to remove the ext

[rt-users] auto assignment of queue and owner in autoreply template

All RT tickets are generated in the 'general' queue i.e. users want to send all requests to r...@sunysb.edu. Before the auto response is sent to the requestor, I want to assign the ticket to an appropriate queue and owner. For this, I have copied 'Autoreply' global template to the 'general' queue.

[rt-users] auto assignment of queue and owner via autoreply template

All RT tickets are generated in the 'general' queue i.e. users want to send all requests to r...@sunysb.edu. Before the auto response is sent to the requestor, I want to assign the ticket to an appropriate queue and owner. For this, I have copied 'Autoreply' global template to the 'general' queue.

[rt-users] Failed To Record Message

Hello All I have problem with my RT we were previously running RT on oracle 9i. Now we have shift it to oracle 10g . Now we are facing a strange problem that we can access RT and can see our tickets but we are not been able update any ticket or insert any comment or even insert any ticket also.

Re: [rt-users] Using https in web interface results sometimes in "Bad Request"

Hi Ruslan, On 07/16/2009 10:42 PM, Ruslan Zakirov wrote: > Do you use both http and https? Yes, for testing purposes I have used both http and https. http works fine, also for the Redirect subroutine in Web.pm. For testing/debugging, I have removed the if-then-else statement and just hardcoded