Re: [rt-users] Unanswered question var directory has lots of txt files

On Tue, Aug 25, 2009 at 19:09, Matt Hoover wrote: > This might be an easy configuration option I am missing ? Help > >>I have a ton of entries in my RT var directory like >>"var/EtAdLbtGpw/part-5014-176.txt" - which contain automated email replys. >>Do I need to keep all of these entries? Can I

Re: [rt-users] HELP with RT API

> I'm in a mess trying to figure out why RT:API will NOT put dates in the > Ticket record when I read an input file. It's a known "feature" of RT e.g; http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750 ___

[rt-users] Unanswered question var directory has lots of txt files

This might be an easy configuration option I am missing ? Help >I have a ton of entries in my RT *var* directory like >"*var*/EtAdLbtGpw/part-5014-176.*txt*" - which contain automated *email*replys. >Do I need to keep all of these entries? Can I disable this? Thanks! Matt

Re: [rt-users] Inbound E-mail to server

> Now, the problem seems to be that I can send e-mail from the RT Server > mailgateway, but when I try it from Outlook (using the queue comment e-mail > address in the FROM field), I get an e-mail from RT saying: From?? You should be sending mail *to* the correspond or comment address *from* a le

Re: [rt-users] New queues not appearing in queue list

:( yes that worked, sorry for the list noise! Kind Regards, David Hooton Managing Director Platform Networks www.platformnetworks.net 3G wireless data solutions from Platform Networks - Ask me for more information From: Torsten Brumm [mailto:torsten.br...@google

[rt-users] RFC: Winter RT Training location in Europe

Hi everybody, As many of you know, Best Practical sends me out a couple times a year to do public RT training classes, mostly aimed at RT administrators and developers. Generally, we do Boston, San Francisco and "Somewhere in Europe." In the past, we've done european training Amsterdam, Berlin

Re: [rt-users] Initiating tickets and entering tickets via forward

On Tue, Aug 25, 2009 at 15:05, Jerrad Pierce wrote: > On Tue, Aug 25, 2009 at 14:47, Jerrad > Pierce wrote: >>> Including the template (as in the ForkTemplate contribution on the >>> Wiki) didn't work, since I had variables to evaluate in each template, >>> and doing it as ForkTemplate suggests end

[rt-users] Victor Da Fonseca/KW/ECS/SCHINDLER est absent(e).

Je serai absent(e) du 25/08/2009 au 27/08/2009. I'll be out of the office starting 25/08 afternoon and will be back on 27/08 morning. * Nota : Les informations contenues dans ce message sont exclusivement destinées aux personnes nommées ci-dessus et pe

Re: [rt-users] Initiating tickets and entering tickets via forward

On Tue, Aug 25, 2009 at 14:47, Jerrad Pierce wrote: >> Including the template (as in the ForkTemplate contribution on the >> Wiki) didn't work, since I had variables to evaluate in each template, >> and doing it as ForkTemplate suggests ends up just pasting the perl >> code in the sub-templates, ra

Re: [rt-users] Initiating tickets and entering tickets via forward

> Including the template (as in the ForkTemplate contribution on the > Wiki) didn't work, since I had variables to evaluate in each template, > and doing it as ForkTemplate suggests ends up just pasting the perl > code in the sub-templates, rather than evaluating them.  Maybe wrap > the template I

Re: [rt-users] Initiating tickets and entering tickets via forward

On Aug 25, 2009, at 7:57 AM, Toby Darling wrote: > Hi Jonathan > >> 1) Sometimes the students send an email directly to their >> instructor, >> rather than sending the email to RT first. We want those emails >> going >> through RT. > > If your instructors have access to a decent email clien

Re: [rt-users] Inbound E-mail to server

I'm making some progress on this but I'm still having problems. It looks like, depending on the queue (reply and comment e-mail addresses), you have to assign certain permissions. I'm reading this article: http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat Now, the problem seems to

Re: [rt-users] Initiating tickets and entering tickets via forward

> 2)  Instructors sometimes need to initiate a ticket with a student, as > if the student was the requester (so that replies will go into RT, > rather than to the instructor's private email address).  Again, right > now they have to do this more-or-less manually by creating the ticket, > changing r

Re: [rt-users] Detecting differences between installs

On Mon, Aug 24, 2009 at 9:25 PM, Rich West wrote: > > That works as expected in the development environment. However, in the > production environment, it gives up after the first command. > Interestingly, when viewing the email within the RT web UI, every line > (when submitted via the web form)

Re: [rt-users] Connect RT to Active Directory

On Tue, Aug 25, 2009 at 03:08:25PM +1100, olivier.villege...@sic.nc wrote: >Hi, >I'm trying to connect RT to my ActiveDirectory. I have browse some forum > but I haven't see the >solution to my problem (heaven if some people seems have the same > problem). Can you help me to >

Re: [rt-users] Detecting differences between installs

On Mon, Aug 24, 2009 at 10:25:28PM -0400, Rich West wrote: > > Is there an easy(ish) way to determine what version of the perl modules > are installed on each of these systems so I could attempt to sync the > two? Or am I barking up the wrong tree here. I even went so far as to > perform a compl

Re: [rt-users] Initiating tickets and entering tickets via forward

Hi Jonathan > 1) Sometimes the students send an email directly to their instructor, > rather than sending the email to RT first. We want those emails going > through RT. If your instructors have access to a decent email client, they can bounce/redirect the message straight into RT. There's a

[rt-users] ticket creation from web interface fails

Hi, Upon creation of a ticket through the web interface I get the following error: Undefined subroutine &RT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../lib/RT/User_Local.pm line 272. My staff has reported this error recently, but it might be related to an update from 3.8.2 to

Re: [rt-users] Connect RT to Active Directory

On Tue, 25 Aug 2009 15:08:25 +1100 olivier.villege...@sic.nc wrote: > Hi, > I'm trying to connect RT to my ActiveDirectory. I have browse some > forum but I haven't see the solution to my problem (heaven if some > people seems have the same problem). Can you help me to solve the > proble

Re: [rt-users] Using https in web interface results sometimes in "Bad Request"

Benno, Thanks for the investigation - that throws more light on it. We were using http internally and https externally - I think I may just patch my systems as per your test and use https 100% of the time, the server is not particularly heavily loaded so it should not be a big problem. How did