Re: [rt-users] History of Custom Field Values kept anywhere?

I think the issue is a matter of understanding. From reading his messages I get the impression that someone has, in the UI, changed the Name of the custom field. I don¹t know where this information could be kept, although I am seeing a History link for Users which logs password changes and

Re: [rt-users] [Rt-devel] ticket creation from web interface fails undefined ParseAddressFromHeader

The following lines instead of lines 272-273 will probably fix issue. my ( $Address, $Name ) = RT::Interface::Email::ParseAddressFromHeader($email); This is old overlay for LDAP integration these days with RT 3.8 you probably should use RT-Extension-ExternalAuth. On Tue, Sep 1, 2009

Re: [rt-users] History of Custom Field Values kept anywhere?

Drew, You are correct. I am not (at this time) interested in the change of the value of a custom field within a ticket.It is the name of the field, as changed from the configuration menu of the UI, that I am interested in tracking.And, as you point out, there are history links for

[rt-users] Sorting by CustomField

Hi all, The ability to sort search results by custom fields is great. However, in this case, we have a numeric custom field, and the default Ascending sorts '10' before '2'. Any hint on how to specify numerical instead of alphabetical sort order? /Lars

Re: [rt-users] Sorting by CustomField

However, in this case, we have a numeric custom field, and the default Ascending sorts '10' before '2'. Any hint on how to specify numerical instead of alphabetical sort order? Pack the single digits with a leading zero. ___

Re: [rt-users] No Ticket Specified?

I've been getting this error too, but it occurs when I click Update Ticket after composing a comment or reply for a ticket. What's especially annoying is when I click Back, my comment/reply is no longer in the WYSIWYG editor. But if I retype the message and click Update Ticket again it goes

[rt-users] AT 1.2.4b1 with RT 3.8.4 install fails Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System

I am installing RT 3.8.4 on RHE Linux 5. I have added many extensions OK, but when I try to install Asset Tracker 1.2.4b1, the make install fails after populating AssetTracker database schema with the error: == Now populating AssetTracker database schema. Creating database

[rt-users] (no subject)

Dear all, I'm trying to figure out an odd issue with RT. We recently upgraded to 3.8.4, and since then, the messages with any type of attachments (e.g. Excel, Word, PNG...) are no longer parsed properly. I could attach a PNG image to the ticket via Web GUI but not through email

[rt-users] Install warning for 3.8.4

To List, In installing 3.8.4, I got the following warnings: configure: WARNING: you should use --build, --host, --target configure: WARNING: invalid host type: Seeing as this is MY first install, can anyone enlighten me on the importance of these warnings AND how to correct the problem?

Re: [rt-users] (no subject)

Any clues? Yes, search and read the list archives for broken attachments. Seems you may have missed a step in the upgrade process, though one cannot be certain without knowing what you upgraded from. -- Cambridge Energy Alliance: Save money. Save the planet.

[rt-users] Issue with scrip.

Hi all, I am having a strange issue with a script, I was wondering if those who are a bit more proficient than myself can give me a couple of pointers. The issue is that sometimes, quite regularly actually, it is printing a date that is 1 month behind the current date. this has me very

Re: [rt-users] Issue with scrip.

On Tue, Sep 01, 2009 at 11:29:36AM -0700, William Graboyes wrote: Hi all, I am having a strange issue with a script, I was wondering if those who are a bit more proficient than myself can give me a couple of pointers. The issue is that sometimes, quite regularly actually, it

Re: [rt-users] Issue with scrip.

Hi Kevin, Thanks for the Quick response. Is there any good documentation anywhere on the RT:Date functions? A quick search of the wiki resulted in nothing more or less, so for the time being, I believe the solution should be something along the lines of: my $CF_Obj =

[rt-users] RT 3.8.4 - Searches using RT at a glance via https error.

We recently implemented SSL via our F5 load balancer. Since the F5 is handling the SSL encryption and decryption I assumed no changes would be required for RT/Apache. Everything except actions performed from the RT at a glance tool bar work as expected. I've tested changing the Web.pm (as

Re: [rt-users] Issue with scrip.

On Tue, Sep 01, 2009 at 11:48:53AM -0700, William Graboyes wrote: Hi Kevin, Thanks for the Quick response. Is there any good documentation anywhere on the RT:Date functions? A quick search of the wiki resulted in nothing more or less, so for the time being, I believe the