Hello,
I have been playing an training with RT for a while and now it is time
to get it to the real workload. I created lots of tickets, users,
groups,... and I tuned their privileges while training. Now it is time
to clear the database, but not all. I want to save the groups and grants
that
On Tue, Sep 22, 2009 at 09:51:14AM +0200, Carlos Garcia Montoro wrote:
Hello,
Unfortunately, there is no Dashboard field. Is there any way to
delete dashboards? How to do it? It should be easy, almost trivial,
but now I don't see the way to do it.
No need for shredder to delete
On Mon, Sep 21, 2009 at 07:15:09PM -0700, Behzad Mahini wrote:
I have done a fresh installation of RT 3.8.4, and have done no
modifications of any sort to the default installation.and was
preparing to do my database backup (using mysqldump),and noticed the
only table that has a
On Fri, Sep 18, 2009 at 05:24:24PM -0700, Jeff Scheller wrote:
I am looking to implement a change control process which will require the
approval from any 2 of a group of 3 individuals in order to be completed.
Seems there is a bunch of scrips out there which allow multistage serial
Hi,
Is it possible to set permission to restrict group to see only their own
tickets?
Thanks in advance.
--
Sergio Roberto Charpinel Jr.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
Solving my own problem, but not really answering my own question...
Since I'm trying to call the subroutine from a user-defined action in a
scrip, I added package RT::Action::UserDefined; before the subroutine
header so that it's in the same context as the scrip.
My question still stands,
To list,
I haven't used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well or just disable them?
Kenn
LBNL
___
Sergio,
Why not just grant ShowTicket to the role Requestors or Owners
depending on what you meant by their own tickets?
Kenn
LBNL
On 9/22/2009 7:14 AM, Sergio Charpinel Jr. wrote:
Hi,
Is it possible to set permission to restrict group to see only their
own tickets?
Thanks in advance.
I've asked this in the channel but could use more than one sentence:
what is the current status of using sqlite as the db for RT? Where I
work at they like sqlite a lot but from what I have read so far (could
be outdated docs), it is not ready for prime time just yet. So, has
anyone
On Tue, Sep 22, 2009 at 01:21:35PM -0400, Mauricio Tavares wrote:
I've asked this in the channel but could use more than one sentence:
what is the current status of using sqlite as the db for RT? Where I
work at they like sqlite a lot but from what I have read so far (could
be
I want to let the user see just his own tickets. All the ticket that he had
created.
2009/9/22 Ken Crocker kfcroc...@lbl.gov
Sergio,
Why not just grant ShowTicket to the role Requestors or Owners
depending on what you meant by their own tickets?
Kenn
LBNL
On 9/22/2009 7:14 AM,
I can't finalize my RTIR installation, as I can't do a successful
installation of the last of the RTIR prerequisites due to a bunch of
the tests failing for CPAN module GnuPG::Interface. Before posting, I
did consult all the RTIR documentations, and GnuPG website, and CPAN,
etc., and could
Hi there. I've just installed RT 3.6 (It was the version available in EPEL
Repositories for RHEL 5).
I'm not going to use email to open/reply to tickets, I just want to use email
to send notifications.
This way, all the users must use the http interface.
I was wondering how it is possible to:
Greetings. We've been using RT for years but I'm a newbie at administration, so
please forgive the very basic question.
I'd like to set up a sig that gets used for every reply from a particular queue.
(it's an anti-phishing thing). We have many techs who touch this queue, and
some of them also
SQLite is primarily intended for development and testing environments.
It's not well-suited to a multi-user production environement for RT.
Actually, I think SQLite's mission is to provide a lightweight database for
individual use applications. It's used by a lot of such things such as Apple
On Tue, Sep 22, 2009 at 11:40:03AM -0700, Tom Lahti wrote:
SQLite is primarily intended for development and testing environments.
It's not well-suited to a multi-user production environement for RT.
Actually, I think SQLite's mission is to provide a lightweight database for
individual use
On Tue, Sep 22, 2009 at 11:40:03AM -0700, Tom Lahti wrote:
SQLite is primarily intended for development and testing environments.
It's not well-suited to a multi-user production environement for RT.
Actually, I think SQLite's mission is to provide a lightweight database for
individual
On Tue, Sep 22, 2009 at 11:06:57AM -0700, Behzad Mahini wrote:
I can't finalize my RTIR installation, as I can't do a successful
installation of the last of the RTIR prerequisites due to a bunch of
the tests failing for CPAN module GnuPG::Interface. Before posting, I
did consult all the
Sorry. What I meant to say is RT's SQLite support - I _love_ SQLite
for all sorts of applications. multi-user apps with SQLite are totally
doable -- you just need to be careful with write concurrency ;)
If you leave synchronous writes on, you're limited on transaction speed. A
commit takes
On Tue, Sep 22, 2009 at 11:24:19AM -0700, Ethan Benatan wrote:
Greetings. We've been using RT for years but I'm a newbie at administration,
so
please forgive the very basic question.
I'd like to set up a sig that gets used for every reply from a particular
queue.
(it's an anti-phishing
My manager created a queue he wants to be the only one that has access
to. I've verified that the queue rights are set for him with the only
one that has access. The seequeue right has been removed from other
groups and users yet some of us still see the queue.
What are all the rights that
Sergio,
Then, assuming that the user is listed as the requestor of the ticket
grnat ShowTicket for the role Requestor for that queue. Do NOT grant
ShowTicket to anyone else in that queue.
Kenn
LBNL
On 9/22/2009 11:02 AM, Sergio Charpinel Jr. wrote:
I want to let the user see just his own
Kevin,
Check what rights you have granted GLOBALLY.
Kenn
LBNL
On 9/22/2009 12:25 PM, Kevin Gagel wrote:
My manager created a queue he wants to be the only one that has access
to. I've verified that the queue rights are set for him with the only
one that has access. The seequeue right has
I think it was the superuser right assigned to the networkadmin group
I created. Thanks, its gone now.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re:
While I'm waiting (it certainly doesn't sound as if RT4
is coming for Christmas 2009), it seems to me from your
message that today, admins can create forms and views
using their keyboard? Sorry if haven't been keeping up
with the technology, but to me RT didn't support forms,
in the
Here are the results of the manual install associated to prove -lv t/
anythiing_that_fails for all of the failing tests ('perl
Makefile.PL' 'make test' steps resulted in the same output as I had
already reported in my earlier email):
$ sudo prove -lv t/encrypt.t
t/encrypt.t ..
1..3
On Tue, Sep 22, 2009 at 01:50:27PM -0700, Behzad Mahini wrote:
Here are the results of the manual install associated to prove -lv t/
anythiing_that_fails for all of the failing tests ('perl
Makefile.PL' 'make test' steps resulted in the same output as I had
already reported in my
On Tue, Sep 22, 2009 at 01:50:27PM -0700, Behzad Mahini wrote:
Here are the results of the manual install associated to prove -lv t/
anythiing_that_fails for all of the failing tests ('perl
Makefile.PL' 'make test' steps resulted in the same output as I had
already reported in my
Results of 'prove -bv t/some_failing_test' (for all of the failed
cases).. Based on what I am seeing in the following output, I'll wait
for your response before I try Jesse's suggestion about the dev
release (GnuPG-Interface-040.x Devel version).
=
$ sudo prove -bv t/encrypt.t
That sounds rather simple...and it works. Thanks so much!
Ethan
On 9/22/09 12:21 PM, Kevin Falcone wrote:
On Tue, Sep 22, 2009 at 11:24:19AM -0700, Ethan Benatan wrote:
Greetings. We've been using RT for years but I'm a newbie at
administration, so
please forgive the very basic
I attempted to manually install GnuPG-Interface-040_04 ( 1--perl
Makefile.PL 2-- make test,...), and it also failed during the 'make
test' phase and hence no installation. Warning/Error messages were
pretty much similar to the 'make test' phase of 'GnuPG-
Interface-0.36' (with the exception
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