On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected,
I did something similar. If the custom field had a particular value,
then the owner had to be a particular user. I did it using this scrip:
Custom condition:
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('Product') eq 'Product A') {
return 1;
}
return
Hi Todd,
We've taken to reporting against the RT database directly.
We use custom fields to track the customer, project, billing
status, invoice number, etc. Works well.
Good luck,
Andy
Todd Chapman wrote:
Hi all,
We use RT to perform customer service for our client. RT doesn't
really
On Friday 23 of October 2009, Arkadiusz Miskiewicz wrote:
On Friday 23 of October 2009, Jesse Vincent wrote:
I don't think I've ever seen this wtih RT, but I have seen it with other
applications - the cause is _usually_ an HTTP proxy that's caching RT's
pages. Do you have any sort of
Jrummel,
We do this for our queue that reviews requests. Based on the Org code,
we set the owner for the person best suited to evaluate tickets for that
organization. This is our code:
#
# Custom action Preparation
On Thu, Oct 29, 2009 at 11:20 PM, Jesse Vincent je...@bestpractical.comwrote:
RT 1.0.x was the last version of RT to store attachments on the
filesystem. We're working on an RTx for a client that _might_ end up
getting released which would let you do this for RT 3.8. But it's not
something
Thank you all so much for your time. I got it to work!
Expanding on it further:
Say I have 40 products, and 5 users. Each of these 5 users works on more
than one product.
Would I then have to make 5 different scrips with OR statements in them?
Ideally, I would like to be able to add a
On Fri, Oct 30, 2009 at 03:13:33PM +0100, Arkadiusz Miskiewicz wrote:
On Friday 23 of October 2009, Arkadiusz Miskiewicz wrote:
On Friday 23 of October 2009, Jesse Vincent wrote:
I don't think I've ever seen this wtih RT, but I have seen it with other
applications - the cause is
Jrummel,
Again, look at the code I sent you. In it you have on a few users
working on more than one ORG code. Set up a qw( ...) with your
values and you're set.
Kenn
LBNL
On 10/30/2009 12:23 PM, jrummel wrote:
Thank you all so much for your time. I got it to work!
Expanding on it
Hello all,
I'm having quite the time upgrading RT from 3.6.6 to the last version.
I am following the readme and upgrading.mysql docs.
./configure runs fine
Make testdeps and fixdeps were also successful
Make upgrade ran with no errors
Coming up on the section about upgrading the
We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've
started using here at work.
I've read through a bunch of the slow RT threads, but haven't seen what we
are. In general the performance is very good.
Our problem is when a user takes an action that generates an outbound
On 10/31/09 10:23, gunslinger95 wrote:
We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've
started using here at work.
I've read through a bunch of the slow RT threads, but haven't seen what we
are. In general the performance is very good.
Our problem is when a user
Read the following miniarticle:
http://wiki.bestpractical.com/view/SendmailTips
On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar al...@12inch.com wrote:
On 10/31/09 10:23, gunslinger95 wrote:
We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've
started using here at work.
That sounds VERY promising - I'll try that first thing Monday morning and
report back. Thanks for the link - as I said - I'm just learning the tool,
but EVERYONE in the office likes it so far...
Ruslan Zakirov wrote:
Read the following miniarticle:
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