I wasn't suggesting you reinstall (thought it might be a nice time to
upgrade if you can do so). But rather extracting the tarball so that
you'd get something where make testdeps worked.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
htt
Another copy of RT?
If so, do you recomend over-installing 3.8.1 with 3.8.6 or reinstall
3.8.1?
On Fri 13/11/09 8:04 AM , "Jerrad Pierce"
jpie...@cambridgeenergyalliance.org sent:
This is not an RT problem per se, and it is yet another example of the
problems with relying upon externally
Hi,
Can you post the query, as well as a sample of the non-meaningful
results you get?
mb
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of iWench
Sent: Friday, November 13, 2009 12:20 PM
To: rt-users@lists.bestpractical.com
Su
Hi Folks,
I have done a ton of searching to see if I could find the answer to my
question - no luck. I apologize in advance if I somehow missed the
answer.
I have a specific list of ticket id numbers (approx 200) that I need to
query and get results on. I would like to grab the subject and t
> The best solution is to get people willing to sponsor packaging RT for RH in
> the EPEL repository, SuSE on the OBS, Mandriva contrib, and Debian Unstable.
Dominic Hargreaves expends a lot of effort on the Debian part of this
and I'm thankful to him for it.
-kevin
pgpTKQXoIlkO3.pgp
Descript
On Friday 13 November 2009 10:16:06 am Jerrad Pierce wrote:
> > those too parented in the site_perl tree. IMO, the need for a source
> > built/local build of Perl is NEVER a good solution to hand to users.
> > Running a ticketing tool shouldn't require a user to build a local copy
> > of a core dis
To List,
I need to clarify something. If I have a script with the action "Notify
Cc's", will that notification go to just the Queue "CC" watchers or will
it also go to the Ticket "CC" list as well?
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/
I'm running it on Red Hat ES 5.4 without issues. The only thing about RH and
RT, is that you need to re-install File::Temp everytime the perl RPM is
updated.
--
Mathieu Longtin
1-514-803-8977
On Fri, Nov 13, 2009 at 1:02 PM, Gary L. Greene, Jr. <
ggre...@minervanetworks.com> wrote:
> On Friday 1
> those too parented in the site_perl tree. IMO, the need for a source
> built/local build of Perl is NEVER a good solution to hand to users. Running a
> ticketing tool shouldn't require a user to build a local copy of a core
> distribution component.
It's got nothing to do with RT. Existing packag
On Friday 13 November 2009 8:04:35 am Jerrad Pierce wrote:
> This is not an RT problem per se, and it is yet another example of the
> problems with relying upon externally controlled (automatically
> updated) libraries to run a large 3rd party system i.e; you should
> ideally have a local perl inst
> In order to create a custom scrip, I need to access to Attachment
> structure
> > because I would know the value of a header of the original request
> message.
> >
> > So I try to do in custom cleanup code block:
> > my $headers = $self->TransactionObj->Attachments->Headers;
> >
>
> $self->Transa
Alexandre,
Your question is odd. Are you saying you HAVE the CF's or WANT to have
some CF's?
Also, if a CF is defined as "Mandatory", that is indicated when
creating/updating a ticket. This is explained in the RT Essentials book.
Kenn
LBNL
On 11/13/2009 7:40 AM, Alexandre PIASER wrote:
> Hell
Kim,
I wrote up a User's guide AND an Admin Guide (someone who manages
permissions & the tickets for a queue) for us. It's for 3.6.4. We're
testing 3.8.6 now and when I'm through, I'll be updating it. If you're
interested, that is.
Kenn
LBNL
On 11/12/2009 2:45 PM, Kimberly McKinnis wrote:
> I have some custom fields (mandatory and optional).
> I would differentiate between mandatory and optional fields. I would add
> a mark or something else near mandatory fields.
> Is it possible ?
Doesn't the system already do this in the italics below the field
name? If not, make a local version
This is not an RT problem per se, and it is yet another example of the
problems with relying upon externally controlled (automatically
updated) libraries to run a large 3rd party system i.e; you should
ideally have a local perl installation to run RT.
RH ES4 is known to use an outdated and incompa
On Fri, Nov 13, 2009 at 05:01:47PM +0100, Alessandra Serrau wrote:
> In order to create a custom scrip, I need to access to Attachment structure
> because I would know the value of a header of the original request message.
>
> So I try to do in custom cleanup code block:
> my $headers = $self->Tra
In order to create a custom scrip, I need to access to Attachment structure
because I would know the value of a header of the original request message.
So I try to do in custom cleanup code block:
my $headers = $self->TransactionObj->Attachments->Headers;
but in log I have this error message:
Ca
RT has been down now for over a week.
The first thing I tried was to run "make testdeps", which fails.
I can and did run "perl test-dependencies --mysql --modperl2" and installed
dependencies.
This allowed me to get httpd back up but not RT.
This server is also a co-host for Moodle, which is runni
Hello
I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?
Thanks,
--
Alex
___
http://lists.bestpractical.com/c
For starters, this sound like httpd crashing and leaving lock files behind.
Not sure how to deal with it.
Check you log in /var/log/httpd/error_log for errors.
--
Mathieu Longtin
1-514-803-8977
On Fri, Nov 13, 2009 at 12:27 AM, Mike wrote:
> I am disappointed to report that the fix did not r
Have a closer look onto your template:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - Child
Status:new Parents:TOP
Type:ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
You open the content part and inside this you post the
Folks,
I am running RT 3 in Fedora 10.
I'm trying to create Child Tickets based on some conditions using Templates
but it fails to create child tickets. Please find below, the details regarding
the child ticket creation error:-
Scrip
___
Have you tried running rt-test-dependencies to verify that everything is
installed properly after your update? I am running rt 3.8.6 on RHEL5.4
with no problems, after manually installing a few modules to satisfy the
dependency test script. I am not using RTFM though.
~Jason
On Thu, 2009-11-12
On Fri, Nov 13, 2009 at 9:42 AM, Alessandra Serrau wrote:
> Hi all,
> I'd like to create a custom scrip for a particular queue, but it doesn't
> work. The same scrip created as global scrip, works.
> Anybody can suggest me the reason?
>
> Thank you
>
> --
> Alessandra Serrau
>
> I don't know why m
Hi!
On Tue, 2009-11-10 at 14:50 +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
> i remember this problem at our installation some years ago, a hint from Ruz
> was to check inside the link table for this ticket number and fix the problem
> directly here (hopefully i remember correctly)
Hi all,
I'd like to create a custom scrip for a particular queue, but it doesn't
work. The same scrip created as global scrip, works.
Anybody can suggest me the reason?
Thank you
--
Alessandra Serrau
___
http://lists.bestpractical.com/cgi-bin/mailman/l
26 matches
Mail list logo
