On Thu, 2010-01-07 at 12:11 +1300, Aaron Guise wrote:
> Hi All,
>
> The company I work for has been bought out/merged into another
> company, or will be as of 1st March 2010.
>
> I obviously will need to change the rtname and Organisation values at
> that time.
>
> Set($rtname , "Sitel SR"
Hi All,
The company I work for has been bought out/merged into another company, or
will be as of 1st March 2010.
I obviously will need to change the rtname and Organisation values at that
time.
Set($rtname , "Sitel SR");
Set($Organization , "ham.sitel.co.nz");
I just wondered if anyone has done
> Thanks Jerrad, so in this case would you think it'd be ok to use force
> install here?
Certainly. But then, I never install via the cpan shell (build and
test as lowly user),
and generally install regardless of test results (as long as success is 80%+ ;-)
On 12/21/09 12:15 PM, BÁLINT Bekény wrote:
> Looking at the patch now that it's a unified diff, I think we probably
> want to be escaping the ' rather than killing it. Does \\' work as a
> replacement string?
>
>
>
> Yes, it works.
>
> --
> Bekeny
>
Thanks Bekény, applied to 3.8
On Wed, Jan 6, 2010 at 7:28 PM, Jerrad Pierce <
jpie...@cambridgeenergyalliance.org> wrote:
> > Unfortunately trouble soon surfaced as shown below, bad make test. Any
> ideas what may contribute to this?
> Your RT installation isn't @INC so cpan can't access RT::Test.
>
> Note that the README sa
Jeff,
Could be a lot of things. Do you get any error message at all? Have you
tried re-creating this in a test environment with your config set to
Development (*Set($DevelMode, '1');)? *This would greatly enhance our
chance to debugg the problem. Hope this helps.
Kenn
LBNL
On 1/6/2010 10:27
(My apologies if this is a duplicate post. I wasn't sure if it got
posted.)
Hello all,
I'm experiencing a problem with RT not sending e-mails to Requestors
when a Ticket is created. RT does send e-mails to Cc's and AdminCc's
upon the same ticket creations.
When I create a ticket, I don't
Tyler,
Have you thought of using SQL against the DataBase to create a report or
file? We have found RT Query to be incomplete for getting some data, but
that data is available with SQL. Is that something you considered?
Kenn
LBNL
On 1/5/2010 2:35 AM, Raed El-Hames wrote:
I might be wrong ,
Manohar,
Essentially, if the CC'c and Bcc's are in the ticket as watchers, they
will be retained and will have access (SeeOutgoingEmail) to the thread.
RT has an option for making sure all CC's and Bcc's are retained on the
ticket when it is created. However, that is a Global option.
We found
On Tue, Jan 05, 2010 at 09:37:31PM -0500, ste...@stevencochran.com wrote:
> Boss wants to know if RT can interface directly with Twitter. I think he
> wants the server to send tweets, instead of paging someone. Has anyone done
> anything like this?
>
> thanks!
>
You should be able to use the Net:
Hi all, Happy new year,
I'm searching for an array with all the variable that is available for
Request Tracker
Where can I find it ?
Greatings
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Community help: http://wiki.bestpractical
Happy new year to all RT Gurus,
starting from Monday 4th of Jan, we found some strange problems inside our RT
Installation on Centos 5.2. From time to time the mason_handler.fcgi process
uses all the memory our system has installed until oom-killer of apache stops
this process.
After reading a
Hi,
On Tue, Dec 15, 2009 at 6:30 PM, Dominic Hargreaves
wrote:
> I've put test packages at
>
> http://people.debian.org/~dom/rt-test/
>
> David, I'd be grateful if you could give these a spin.
I installed your test packages and works fine to me.
Thank Kevin and you for the fix and the package.
Hi;
Have anyone tried using the rt client (rt3/bin/rt) from within the web
interface (apache2/mod_perl2) ?
Or have anyone tried to get 2 RT instances talking to each other (in a
method other than email)?
We have 2 sites each with its own RT and sometimes there will be shared
issues that both s
Zach Boettner wrote:
Thanks for the detailed instructions, Matthew. I really appreciate it.
However, my RT is still not quite working. Yes, mysql is running, I even
have phpMyAdmin functional. I ran the following command, it created schema
and populated tables, etc. perl rt-setup-database --actio
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