Hi Jose,
Damn laptop, clicked send before I was ready.
at any rate the SLA extension is per ticket, you can also have defaults
based on queue.
thanks,
Bill
On Tue, Jan 19, 2010 at 9:22 PM, William Graboyes <
william.grabo...@theportalgrp.com> wrote:
> Hi Jose,
>
>
> Check out the RT::SLA add o
Hi Jose,
Check out the RT::SLA add on works great, and is easy to set up.
On Tue, Jan 19, 2010 at 8:54 PM, Jose de Paula Eufrasio Junior <
jose.jun...@gmail.com> wrote:
> So, I want to use custom fields to classify the tickets on the support
> queue as some pre-defined services. Each service ha
So, I want to use custom fields to classify the tickets on the support
queue as some pre-defined services. Each service has a defined SLA. I
am also using escalation of tickets based on due date. Is there
anything out that can define the due date of tickets based on those
custom fields? I saw the S
I believe ticket attachments are stored in the attachments table and stored as
blob data. so an sql backup should get that as well.
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Zach Boettner
[za..
Folks:
Our RT installation is accessible from two locations, one public and the
other internally or over our VPN.
In the majority of situations this does not cause a problem however I
have noticed that the hyperlinks for any linked tickets use the URL
configured by $WebDomain rather than simpl
Two questions:
1. How can I modify RT so that when I search in the 'quick search' box
at the top right of the page it searches all tickets, including resolved
tickets?
2. What is the best way to backup the entire RT database, including
attachments, etc. Currently I am doing an export
After installing this plugin I get the new button to create linked
tickets, but when I click on "Create" it redirects to:
http://rtelements/SpawnLinkedTicket?CloneTicket=2&SpawnLinkedTicket=Criar&LinkType=DependsOn-new&CloneQueue=1
As I can see on the code it tries to get the WebURL to redirect,
Also found out that after the creation, the 'last updated' time of the
ticket in fact is correct. Only the creation time is off. Any idea?
-- Jac
On Mon, Jan 4, 2010 at 8:38 AM, Jac Gubbels wrote:
> hmmm, but both the server time and 'Select NOW()' give the correct time ...
> Where else should
On Wed, Nov 25, 2009 at 11:25:02AM -0500, Jesse Vincent wrote:
>
> > I think your suggested new index in group is correct; that's
> > eliminated some more slow queries. I think I'll try and put up a
> > set of annotated additional postgres indexes on the wiki, in lieu
> > of future updates to the
Hi all,
As my first real RT project I need to write a Scrip to
parse values out of an email at ticket creation time
and set some Custom Fields. Because the data is
structured (xml) it looks like "ExtractCustomFieldValues"
probably isn't going to be up to the task.
It looks like getting the cont
I've noticed that there is some logic to override the mime type of
HTML attachments ($TrustHTMLAttachments config) to avoid javascript
XSS attacks in RT.
This was flagged up by a user who was, not unreasonably, confused that
this meant that HTML attachments just resulted in the browser displaying
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