--
Julian Grunnell
This email is subject to: www.corporate.webfusion.co.uk/disclaimer
-Original Message-
From: Mike Peachey [mailto:mike.peac...@jennic.com]
Sent: 13 May 2010 13:56
To: Julian Grunnell
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT mysql / LDAP Auth
Julian Grunnell wrote:
Right, thanks - that makes sense now. I misunderstood the use of this
and thought you had to define ALL the authentication methods you wanted
to use. So I have removed the MySQL section completely from the config
and tried again with different results. Using my LDAP
Hi everyone,
I'm having issues with comments on RT, whereby someone in our company
that does not use the system replies using the comment address and this
comment goes off to the requester still.
I have set-up a comment address and as far as I can see it's working
correctly, but sometimes
Blake,
I'm curious. Is there some reason a person *wouldn't* know what they were
getting when they take a ticket? I mean, I have to *SEE* the ticket in order
to take it. If I can see it, I can look at the info. So why do I need an
email to tell me I took a ticket when I'm the one that actually
Richard,
Have you checked *ALL* scrips to see if there is one that is initiated by
comments? Although this is not normal, someone could have created such a
scrip.
Kenn
LBNL
On Fri, May 14, 2010 at 2:59 AM, Richard Mealing rich...@fastnet.co.ukwrote:
Hi everyone,
I’m having issues with
Ken,
The reason that I Ned to owner to get an email is so that they can respond to
the ticket directly from their email client, rather than via the RT web console.
In regards to the template email to the owner that takes a ticket: I was unable
to get that to work with out enabling the
I looked but didn't have any luck finding a site demoing RTFM.
I'm doing some research and RTFM looks like the beginning point for a
Help Desk operation but would like to avoid an install, real or VM, at
this time.
Any suggestions?
TIA,
Rod
--
Discover RT's hidden secrets with RT
Blake,
I think the new 3.8.8 release allows for individual override on the
NotifyActor in preferences. So, if you have users that wanted to be notified
when they did something, they could turn that on. Since the transaction is
already retained in the ticket history, most don't want the
The reason that I Ned to owner to get an email is so that they can respond to
the ticket directly from their email client, rather than via the RT web
console.
This just seems utterly pointless, even for an RT-phobe, the switching
back and forth is unnecessary.
If you really want to support
RT: 3.6.5
MySQL: 5.0.27
OS: Fedora Core 5
Mail agent: Postfix with a procmail filter
Without going into too much detail one of our queues is set up with a
procmail filter that blocks email from one address while allowing
email from only two domains. The reason for this has to do with the
one
On Tue, May 11, 2010 at 3:21 PM, Ruslan Zakirov r...@bestpractical.com wrote:
Mauricio,
Without logs and additional info we can not help you.
Sorry for that. I sent a test email,
From: Mauricio Tavares raubvo...@gmail.com
To: supp...@domain.com
Date: Wed, May 12, 2010 at 3:28 PM
Subject:
Dear Users and Developers,
I'm facing a migration four instances RT 3.2.2 to RT 3.8.8 with a number
of customizations.
Back-end database is MySQL and I have prepared a script for loading
database dumps from old MySQL 3.23.58 to 5.0.51 (Debian Lenny)
and then upgrading RT schema
Hello,
I believe you should become more familiar with NotifyActor option.
On Sat, May 15, 2010 at 1:34 AM, Mauricio Tavares raubvo...@gmail.com wrote:
On Tue, May 11, 2010 at 3:21 PM, Ruslan Zakirov r...@bestpractical.com
wrote:
Mauricio,
Without logs and additional info we can not help
I've written an rt-crontool query that will find stalled tickets with a
Starts date of today, and open them (so we can take a work order that
doesn't need to be touched for a while and have it in the system, but
out of view until it's needed). I want to write a scrip that will
notify the ticket
On Fri, May 14, 2010 at 11:43:35PM +0200, Václav Ovsík wrote:
Dear Users and Developers,
I'm facing a migration four instances RT 3.2.2 to RT 3.8.8 with a number
of customizations.
Back-end database is MySQL and I have prepared a script for loading
database dumps from old MySQL 3.23.58 to
Hi All
Is there any way that I can run two instance of RT in Debian
I need seperate database and access for each RT.
-Praveen-
_
The amazing world in sharp snaps
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