Re: [rt-users] Additional status in Quicksearch results but not in Quicksearch box

Hi Kevin, thanks a lot for your hint. I changed QueueSummary and it works! I'm not sure if it is the right way but this is what I did. local/html/Elements/QueueSummary: --- % my $all_q = $queue_cond . (.join( OR , map $_-{cond}, @$conditions).); +++ % my $all_q = $queue_cond . (.join( OR

Re: [rt-users] case insensitive searching in Content?

... 3rd try to mail ... On Sun, Jun 06, 2010 at 02:34:58PM -0500, Kenneth Marshall wrote: Hi Zito, You can look in the mailing list archives for several similar discoveries on how MySQL works with content searches and the longblob data type. I would definitely recommend using PostgreSQL for

Re: [rt-users] Time taken to open ticket history

Hi, just try out my extension: http://github.com/cloos/rt-extension-historyfilter Chris Am 08.06.2010 01:31, schrieb Brian D: Ken, Is there a patch out there that does this? Hiding some of the extraneous txns is something I was thinking of doing as well. Thanks, Brian On Jun 7,

Re: [rt-users] Time taken to open ticket history

You'd want to prune at the DB query level though I'd have thought? Otherwise it still has to loop over everything to decide whether or not to show things. I'm already doing this (my Display doesnt show quite a lot compared to History) but there's not much speed difference. Perhaps I'm pruning

Re: [rt-users] Time taken to open ticket history

I'm using a SkipTransation callback in ShowHistory that does something like %init my $ttype; $ttype = $Transaction-Type; $$skip = 1 if (($_SkipSystemMessages) ((($Transaction-Creator eq RT-Config-Get('SystemUserID')) ($Transaction-Type ne 'Status') ($Transaction-Type ne 'Comment')) ||

Re: [rt-users] case insensitive searching in Content?

On Tue, Jun 08, 2010 at 09:10:23AM +0200, V?clav Ovs?k wrote: ... 3rd try to mail ... On Sun, Jun 06, 2010 at 02:34:58PM -0500, Kenneth Marshall wrote: Hi Zito, You can look in the mailing list archives for several similar discoveries on how MySQL works with content searches and

Re: [rt-users] Error when upgrading 3.8.6 - 3.8.8

On Fri, Jun 04, 2010 at 08:08:56PM -0700, Shannon Adams wrote: Running CentOS 5.5 - fully patched. Trying to upgrade from 3.8.6 to 3.8.8. # make upgrade The interesting part is probably your ./configure line and the output -kevin . . All dependencies have been found.

Re: [rt-users] RTAddressRegexp and 3.8.8

On Mon, Jun 07, 2010 at 02:49:45PM -0500, John Arends wrote: Is there now more strict checking for RTAddressRegexp in 3.8.8? I don't remember getting this error in the past. Yes, it did [Mon Jun 7 19:42:01 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this

Re: [rt-users] case insensitive searching in Content?

Hi Ken, On Tue, Jun 08, 2010 at 07:48:15AM -0500, Kenneth Marshall wrote: ILIKE is fine on PostgreSQL as long as the search is anchored on the left and there is an index. Otherwise it will do a sequential scan of the attachments table to find matching records. The wiki entries for full-text

Re: [rt-users] case insensitive searching in Content?

On Tue, Jun 08, 2010 at 04:57:25PM +0200, V?clav Ovs?k wrote: Hi Ken, On Tue, Jun 08, 2010 at 07:48:15AM -0500, Kenneth Marshall wrote: ILIKE is fine on PostgreSQL as long as the search is anchored on the left and there is an index. Otherwise it will do a sequential scan of the

[rt-users] Odd custom fields category from field source

I've just been working with RT::CustomFieldValues::External, and having created one that pulls in a list from another database, I'm seeing it using what appears to be the name of one of our groups as a category heading. (Though when I change the name of the group, it's not changing. So I may

[rt-users] winmail.dat in Ticket Replies

Not having much luck thus far... Can anyone explain why none of the TNEF decoders seem to be able to decode the ticket replies? What is different about the reply than the original email? FYI - 1.)Initial Ticket creation attachments come through - no problem 2.)Emailing with the

Re: [rt-users] Odd custom fields category from field source

Evening all, Well, answered part of my own question, as I've found where it's coming from. It's in the Attributes table. Update the value there, and it shows up right.

[rt-users] How to change the RT Self Service web interface for Unprivileged user?

Hi, Can anyone tell me how to change the default web interface for the Unprivileged users (RT Self Service) in RT. I would like to add the Date column in RT Self Service / Open tickets and Close tickets pages. Thanks in advance for your help! /Sumon Discover RT's hidden secrets with RT

Re: [rt-users] How to change the RT Self Service web interface for Unprivileged user?

On Wed, Jun 09, 2010 at 12:31:06AM +0200, Saiful Islam Sumon wrote: Can anyone tell me how to change the default web interface for the Unprivileged users (RT Self Service) in RT. I would like to add the Date column in RT Self Service / Open tickets and Close tickets pages. Assuming you're