[rt-users] emailing into queues

Hi, Ive got a new install of 3.8.8 on Fedora 12, I have created queues as described in the instructions, and have also added aliases for the queues, along with re-building the aliases file with running newaliases. However I cannot get emails into my RT queues. Sendmail is running, and i can

[rt-users] Can't locate object error

Hi, I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far resolved - until this one: When replying to, or resolving a ticket, there is a bit of a delay and then the following error: Can't locate object method host via package URI::_generic at

Re: [rt-users] LDAP Authentication Issue

On Thu, Jun 10, 2010 at 08:28:56AM -0400, borngunn...@aol.com wrote: [Wed Jun 09 16:49:23 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$ You don't appear to have installed RT-Authen-ExternalAuth.

Re: [rt-users] emailing into queues

On Fri, Jun 11, 2010 at 12:47:07PM +0100, Guy Baxter wrote: Ive got a new install of 3.8.8 on Fedora 12, I have created queues as described in the instructions, and have also added aliases for the queues, along with re-building the aliases file with running newaliases. However I cannot get

Re: [rt-users] Can't locate object error

On Fri, Jun 11, 2010 at 04:18:36PM +0100, Guy Baxter wrote: Hi, I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far resolved - until this one: When replying to, or resolving a ticket, there is a bit of a delay and then the following error: Can't locate object

[rt-users] Rtcrontool Not Working

I've been using rtcrontool without issue on 3.8.2, but it stopped working about a month ago. Running tests with rtcrontool, it gives me: /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg id=61059 --condition RT::Condition::UntouchedInHours --condition-arg 0.25 --action

[rt-users] RT Correspondence To Address

I would like to know if there is a way to make the To and CC be used rather than Bcc. Spam filters don't like emails with out To:. I do see that there is a work around to include a default To address but this seems like a bad solution. I would much rather just have the people included in the

Re: [rt-users] E-mail reminders to owners of tickets

It looks as though I've gotten the rt-remind script to work. In case other people come across this, this is what I've done. First, I put the script in /rthomedirectroy/lib/RT/ (for me this was /opt/rt3/lib/RT/). I also ran it with the -A option (i.e., ./opt/rt3/lib/RT/rt-remind -A). Now, I'm

[rt-users] Create Ticket URL

If I issues a URL like http://oe.healthnet.com/rt/Ticket/Create.html?Queue=13Subject=xyzzyStatus=open it properly opens a create ticket page with the values for Subject and Status appropriately populated. If I wanted to populate a custom field, what would be the similar syntax for the URL?