Hi,
I have two 'On create' scrips:
a) the first one scans the body of the email and updates some fields
including the ticket subject; and
b) a second one which sends
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Hi,
I having a small but annoying problem with two 'On create' scrips which
do the following:
a) the first one scans the body of the email and updates some fields
including the ticket subject:
Description: 10 - On Create, set subject and other fields
Condition: On Create
Action:
Angus Rea wrote:
Hi,
I having a small but annoying problem with two 'On create' scrips
which do the following:
a) the first one scans the body of the email and updates some fields
including the ticket subject:
Description: 10 - On Create, set subject and other fields
Condition: On
Thanks Joop - yes, the following steps fixed the problem:
a) enabled TransactionBatch in /opt/rt3/etc/RT_SiteConfig.pm by adding:
Set($UseTransactionBatch , 1);
b) restarted RT
c) changed the Stage for the 'On Create, autoreply' scrip to
TransactionBatch.
Re the side effects of
Hello,
I have a strange problem since this week-end, as my RT server won't start
anymore.
Trying to start Apache failed with this error :
[Mon Jun 21 12:27:16 2010] [error] Unknown error\nCompilation failed in
require at (eval 2) line 1.\n
[Mon Jun 21 12:27:16 2010] [error] Can't load Perl
ademassoug...@ucanss.fr wrote:
Hello,
I have a strange problem since this week-end, as my RT server won't start
anymore.
Trying to start Apache failed with this error :
[Mon Jun 21 12:27:16 2010] [error] Unknown error\nCompilation failed in
require at (eval 2) line 1.\n
[Mon Jun 21 12:27:16
Hello,
Thank you for your answer.
The log comes from apache.
File::Temp module comes from CPAN and not from redhat, it's the very last
one.
Up2date is not set to automatically update, and there was no update since
a while on this server.
By the way I'v found something, when I run a make
Hi,
There is a /var/cache/rt3/mason_data/obj directory, and there is nothing in
it, and I have also restarted the httpd service, and it is still the same.
Yes, I think it is placed in /opt/rt3 with Yum, it does have etc/ lib/ po/
sbin/ and share/ subdirectories in it.
Any suggestion/help is
Hmm, ok, have you checked, that it is really installed under /opt/rt3 ?
2010/6/21 Alan Yuen a...@securematics.com
Hi,
There is a /var/cache/rt3/mason_data/obj directory, and there is nothing in
it, and I have also restarted the httpd service, and it is still the same.
Yes, I think it is
Yes, there are Admin/ Asset/ Elements/ index.html Search/ and Ticket/ in
/opt/rt3/share/html/AssetTracker.
From: Torsten Brumm [mailto:torsten.br...@googlemail.com]
Sent: Monday, June 21, 2010 8:49 AM
To: Alan Yuen
Cc: rt-users@lists.bestpractical.com
To list,
I have 3.8.7 installed into production. I was looking at the
Configuration-Tools- System Configuration settings and noticed one I
hadn't read anything about CustomFieldValuesSource. What does this do or
how is it used?
Thanks.
Kenn
LBNL
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I want to display some basic HTML tag (like table) on ticket body on page
/Ticket/Display.html. Where can I configure to enable it? or mod some code
to do it?
TIA.
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