Re: [rt-users] Fetchmail Headache

2010-07-25 Thread Mike Johnson
Hi, Our fetchmail setup is this... 1. fetchmailstart.sh script in the RT install location. This is just a 1 liner that has the fetchmail command, the fetchmailrc file we setup, the argument to tell fetchmail to start as a daemon. 2. fetchmailrc file which is setup based off of the

[rt-users] RT + MySQL Query optimization for improved slow ticket fetching

2010-07-25 Thread ronald higgins
Hi fellow RT Users, hope you're having a good day and might be able to offer a much needed assist. I'm troubleshooting some tickets in RT taking nearly a minute to display to the users. I'm currently running a 3.8.7 Version of RT on a VMWare Virtual Machine assigned 4CPU's 10GB RAM. Centos 5.4

Re: [rt-users] CommandbyMail - CustomFields - Can't get $queue-TicketCustomFields;

2010-07-25 Thread Kevin Falcone
On Thu, Jul 22, 2010 at 11:50:31PM -0400, anthony acquanita wrote: So I never enter this while loop. If I run a script outside of RT it works How do you know it is the same current user? Compare $queue-CurrentUser-UserObj-Id to be sure Generally this fails when a user doesn't have SeeQueue

Re: [rt-users] Redhat Enterprise 5.5 install errors

2010-07-25 Thread Jeff Fearn
On Fri, 2010-07-09 at 12:45 -0700, Kevin Gagel wrote: Enter into Perl: perl -MCPAN -e shell Have perl recomend updateds: r Update the XML::RSS and XML::Parser modules and any others that RT is using. Sorry for the delay in replying to this, I have been on medical leave. IMHO you are