[rt-users] Hiding ticket metadata for certain groups

Hi! I'm fairly new to RT administration, although I've been using it in the past a lot. We're setting up a new version (3.8.8) and are wondering if there is way to hide some of the ticket metadata for certain users (basically privileged users without group membership). The reason is that we've

Re: [rt-users] Hiding ticket metadata for certain groups

On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote: Hi! I'm fairly new to RT administration, although I've been using it in the past a lot. We're setting up a new version (3.8.8) and are wondering if there is way to hide some of the ticket metadata for certain

Re: [rt-users] RT External Authenticated user permission

This is awesome and solves my problem! Thanks! Jin -Original Message- From: Konstantin Khomoutov [mailto:kos...@77msk.ru] Sent: Tuesday, August 17, 2010 2:10 PM To: Jin Fang Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT External Authenticated user permission On Tue,

[rt-users] (ab)use of --extension with rt-mailgate

Hi, I've had a situation for a while where mail sent to several addresses all goes to the same queue, but I'd like to set ownership automatically based on which address it was actually sent to. Also I'd like to keep the address-owner mapping out of RT, ideally in the aliases file where the

Re: [rt-users] (ab)use of --extension with rt-mailgate

We're using an exim filter to take care of this. All the mail is pulled in through fetchmail, and handed to the local mailserver, for the RT user. The RT user has an exim filter that checks the header_to: header against a number of addresses, each with its own delivery pipe. We're doing a few

Re: [rt-users] (ab)use of --extension with rt-mailgate

On Thu, Aug 19, 2010 at 04:42:29PM +0100, Carl Vincent wrote: Hi, I've had a situation for a while where mail sent to several addresses all goes to the same queue, but I'd like to set ownership automatically based on which address it was actually sent to. Also I'd like to keep the

Re: [rt-users] Linked fields

Björn, Yes this worked well and I think I can use this, thank you. However, how do you list the second custom value? I tried # span class=label|/lIP:/:/spanbr / # b class=value% ($requestor- SecondCustomFieldValue('IP Address') || loc(No IP Address entered for this user)) %/bbr / But

[rt-users] Installation Help

I am looking at testing out RT and RTIR any suggestions on the best/easiest platform to test on. I was thinking about using CentOS 5, but would like to use the latest version 3.8 but that does not seem like its available. Is a manual installation the preferred method? The WIKI seem to be a

Re: [rt-users] Hiding ticket metadata for certain groups

On Thu, Aug 19, 2010 at 4:35 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote: Hi! I'm fairly new to RT administration, although I've been using it in the past a lot. We're setting up a new version (3.8.8) and are

Re: [rt-users] Hiding ticket metadata for certain groups

On Thu, Aug 19, 2010 at 09:54:12PM +0200, Miha Valencic wrote: On Thu, Aug 19, 2010 at 4:35 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote: � � Hi! � � I'm fairly new to RT administration,