Have you tried:
Created = 'today'
You can build this in the search interface by selecting:
Created on today
Regards;
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Sysadmin
Sent: 18 September 2010 00:34
To:
Hi Armin,
To date, we haven't spent a lot of time with RT and RtL languages. I'd
certainly appreciate any advice you have on what we need to do to better
support them.
Best,
Jesse
On Sun 19.Sep'10 at 17:50:21 +0430, armin imani wrote:
hi
i am using RT in Persian. because Persian is a right
Hi all
I'm using RT 3.8.8 on Ubuntu 9.10. and I'm having difficulties trying to
remove a
Administrative Cc: watcher I've added on my Queues.
I get the following when I try to remove the watcher:-
- Could not remove that principal as a AdminCc for this queue
has anyone experienced this
Hello,
I am trying to learn the code of RT to make changes in it as per our
requirements. So I tried to duplicate on of its module of creating, editing
group.
I have included a new folder as groups1 in /share/html/Admin folder made a
new package as groups1.pm group1.pm accordingly .
On Sun, Sep 19, 2010 at 02:57:10PM +0100, Paul Broadwith wrote:
I have a working install of RTFM (hardly used it but it does work). I've
just upgraded my installation of RTFM from v2.2.1 to v2.4.2 (latest). I
followed the instructions (perl Makefile.pm, make install).
However, upon viewing
Hi,
We're running RT 3.8.8 and we need to fire a scrip when a ticket is
transferred away from a queue (to any possible destination).
The condition built into RT On queue change only seems to fire when a
ticket is transferred in but not when a ticket is transferred out.
I've tried various
You need to have a global scrip that check for a queue change
and if the previous queue was the queue that you want to track
or react to exits.
Cheers,
Ken
On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote:
Hi,
We're running RT 3.8.8 and we need to fire a scrip when a
Awelani,
What screen are you using to remove the AdminCc?
Are you in the people page of the ticket? Do you have ModifyTicket
rights to that Queue? Do you have WatchAsAdminCc rights to that Queue?
I need more info to really try and answer the question.
Kenn
LBNL
On Mon, Sep 20, 2010 at 5:47
Vikas,
Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
role as the Queue manager (Queue Watcher) and therefore will get all
notifications needed due to Global scrips and we don't want anyone adding an
AdminCc to any notifications going out.
You need to create a local
On Mon, Sep 20, 2010 at 02:47:12PM +0200, Awelani Mulovhedzi wrote:
Hi all
I'm using RT 3.8.8 on Ubuntu 9.10. and I'm having difficulties trying to
remove a
Administrative Cc: watcher I've added on my Queues.
I get the following when I try to remove the watcher:-
*
Is there any way I can change what the ticket says when no one has
accepted it yet instead of it showing an owner of 'nobody in
particular'? i would like to change it to our group name.
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
This is so weird.. would it be a bug ? Because the code certainly
doesn't behave the way I would expect.
I've tried several things as a global scrip as Kenneth recommended:
Condition: User Defined
Action: User Defined
Template: Blank
Custom Condition:
my $Transaction = $self-TransactionObj;
David,
Maybe it's just the way the typing looks, but it looks like you defined my
$Transaction with a capitol T, but when you specify it in the code, it has
a lowercase t. This might cause a problem. What did you see in your log
file?
Kenn
LBNL
On Mon, Sep 20, 2010 at 12:53 PM, David Moreau
Val Polyakov wrote, On 9/15/10 3:51 PM:
Plaintext.
But that doesnt matter - because its a RT db, with nothing else on it.
Security has no problem with it.
They only have a problem with storing the domain account credentials in
plaintext.
I'm not sure that it will satisfy the people you are
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