[rt-users] setting up rt for a screen reader user using jaws for windows

?hi. if any blind geek gurus on this list. able to help me set up this help desk software. or if not possible. for windows vista. let me know. or maybe any other recommendations for simple, easy to use and accessible help desk software for an assignment. tried a number of different types of help

[rt-users] Truncate display of Custom Field in Query

To list, I want to run a Query in RT and I want to truncate the value in one of the Custom Fields I'm displaying and don't know how to do that. Does anyone have a way to do that? Kenn LBNL RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out

Re: [rt-users] Using qx in scrip to run a shell script?

Yeah, probably a bad idea to be using RT scrips to do this from a security standpoint, but when it didn't work it peaked my curiosity. I'll play with rights to see if this is indeed the only reason it didn't work... Thanks for the reply! Peter -Original Message- From: Jerrad Pierce [ma

[rt-users] Have their been changes in any Indexes between 3.8.4 and 3.8.8?

I'm converting a 2.0.15 RT system with mysql to 3.8.8 using Kai's scripts.[1] For performance reasons, he drops the indices before the insert, then recreates them after. All perfectly logical, but his scripts were based on 3.8.4 I wanted to make sure that no indices had changed between 3.8.4 and

Re: [rt-users] Using qx in scrip to run a shell script?

On Fri, Oct 1, 2010 at 14:58, Peter Roosakos wrote: > I was curious if it is possible to use the perl ‘qx’ or similar command > inside of a custom action scrip to run a system level shell script.  My goal > is to automate the process of restarting a system service or daemon.  I > tried putting a c

[rt-users] Using qx in scrip to run a shell script?

I was curious if it is possible to use the perl 'qx' or similar command inside of a custom action scrip to run a system level shell script. My goal is to automate the process of restarting a system service or daemon. I tried putting a couple of qx commands in the scrip. No errors, but no restart

[rt-users] Question on "ModifyCustomField" Rights

To list, Back in 3.6 X days, I believe that the only way to "See" or "Modify" a Custom Field was by granting that right to a group while in the Config->CustomField screen. I could be wrong, but at any rate, I remember granting rights to a lot of CF's that way. I now have 3.8.7and I see these righ

[rt-users] Help with some bounce emails

Hello List, We are experiencing some bounced email using the default sendmailpipe on the RT box. This is an example of a bounce: Remote host said: 550-Verification failed for 550-Called: XXX.XXX.XXX.XXX 550-Sent: RCPT TO: Any help? Thanks Seb.- RT Training in Washington DC, USA on Oct 2

Re: [rt-users] SMTP for email

seb...@gmail.com wrote, On 9/30/10 2:24 PM: On Thu, Sep 30, 2010 at 2:42 AM, Emmanuel Lacour wrote: On Tue, Sep 28, 2010 at 03:25:11PM -0300, seb...@gmail.com wrote: Hi Folks, Is there any way we could use our external qmail server to handle RT outgoing emails, instead of the default interna

[rt-users] Asset Comments.

I am running 3.8.8 and AT 1.2.4b1. What are the comments for? I add comments and nothing shows up anywhere? Even in history. -Mark Mark Jenks Network Administrator iod incorporated mark.je...@iodincorporated.com <

Re: [rt-users] Queue specific templates

Thanks Kenn I implemented these changes yesterday and it worked great. On Sep 29, 2010 5:00 PM, "Dustin Berube" wrote: > Dustin, > > Just name the template the same name as the Global template and RT will use the Queue-... Thanks for the info Kenn. I will give this a try tomorrow morning. RT

Re: [rt-users] custom field help

> I've seen this happen when your Custom Field value has trailing > whitespace. Parts of RT strip that and other parts don't (there is > already a fix to always strip in trunk). I suggest you check your > values carefully. > > -kevin Kevin you're a star, that was exactly the problem! It's sorte

[rt-users] rt2mbox

Hi all, Thought I'd share my experiences rt2mbox on 3.8.2, and ask for ideas on how to overcome some warts. It is pretty handy if you ever need to downgrade to a plain email box based system, or want an offline/backup copy to read in Thunderbird. However

Re: [rt-users] SMTP for email

On Thu, Sep 30, 2010 at 2:42 AM, Emmanuel Lacour wrote: > On Tue, Sep 28, 2010 at 03:25:11PM -0300, seb...@gmail.com wrote: >> Hi Folks, >> >> Is there any way we could use our external qmail server to handle RT >> outgoing emails, instead of the default internal sendmailpipe? >> If so, setup deta