Re: [rt-users] Canned sets of rights for individuals accessing different queues?

Ant, We have the same levels of use here, but over 120 support Queues to do it. We follow the following rules: 1) No user gets individual privileges. They must be members in a group with "like needs" for access to a Queue. That way, as rights maintenance issues come up for a Queue, we only have to

[rt-users] Canned sets of rights for individuals access ing different queues?

I have been looking around and am thinking this may not really be possible, but here goes. I have a number of users, number of queues and three different access levels View Only, Developer and Product Manager. I am trying to figure out a way to specify the set of rights each of the access levels

Re: [rt-users] mandatory subject

Changes to Email.pm worked when a ticket is created by sending email to RT . Has anyone attempted to implement writing a scrip? I could not get *RT-Extension-MandatorySubject* plugin to work for opening tickets via the web interface. I am hoping writing scrip may work for both the cases. -vm On T

Re: [rt-users] What to exclude from auto-updates

Lots of people will differ, but I like to set up things like this: yum (or apt-get, or whatever) gets full control over the system. Everything I use in production, however, uses binaries (and associated libraries) I build from source. I have lots of experience building all the stuff I need from

[rt-users] What to exclude from auto-updates

Having spent a harrowing time recovering my RT install from the willful vagaries of CentOS's yum updates* I'd now like to never have to do that again. To this end, can anyone suggest which packages I should not allow to be updated through yum/rpm , or packages that I should only update through c

Re: [rt-users] Customizing the left side main menu

share/html/Elements/Tabs has the nav bar. I found it by checking every file for the string "Simple Search" Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge

Re: [rt-users] Customizing the left side main menu

Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com [http://www.seniorbridge.com/images/seniorbridgediscla

Re: [rt-users] Customizing the left side main menu

but what file would I need to edit? I'm trying to find where the left side menu is generated. On Tue, Oct 5, 2010 at 10:35 AM, Kevin Falcone wrote: > On Tue, Oct 05, 2010 at 08:42:22AM -0400, Chris Hall wrote: > >Ok, in a nutshell.. I'd like to add some extra options to the main > menu, wher

[rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

How can I do this? The company automatically puts a lot of information at the bottom of each email and between that and the commenting of the original message it gets to be quite excessive. I'm happy to modify RT's perl/Mason code directly, if that's what is required, as long someone tells me

Re: [rt-users] Migrating databases

On Tue, Oct 05, 2010 at 06:26:34PM -0400, Lee, Jeffrey wrote: >I am unsure where to look to change the connect string from my current >database to the new oracle database. Any suggestions? I am using RT3.8.8 > Just look at Database variables in your RT_Config.pm, and put your changes in