I beg for your help...
Regards,Rithy
From: rithy4u...@hotmail.com
To: rt-users@lists.bestpractical.com
Date: Tue, 7 Dec 2010 05:12:15 +
Subject: Re: [rt-users] RT 3.8.7 + SLA 0.03 + RTFM 2.4.2 - How to setup
holidays in ServiceBusinessHours?
Please kindly help out...
Regards,Rit
You declare "my %org" but then use the variable as %orgs with "=
$orgs{$cfvalue}"
The extra s is the problem.
From: Kurt Engle [mailto:en...@4j.lane.edu]
Sent: Wednesday, December 08, 2010 06:20 PM
To: Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify based on
Ken... I pretty much have this working but I am getting an error in the code of
the scrip that you sent me. Here is the scrip as I ahve it on my system:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $ownerid = 10; # Nobody
my %org = qw(
ComputerandInformationSvs
Hello All,
I'm seeing some strange behavior with one of the my tickets in RT. When
I add a comment or reply the message doesn't show up in the history yet
email is sent out. The last message in the history is an error, see
below, but nothing shows up after it. It doesn't matter if I
comment/reply
On 8/12/10 8:38 AM, "Jesse Vincent" wrote:
> On Mon 6.Dec'10 at 17:28:41 -0800, Gary Greene wrote:
>> I'm aiming at hiding the quoted replies in tickets (a la Gmail with the
>> ajax-y collapsible div). Which files would I need to modify?
>
> We have an extension to do this that we're working to
On Wed 8.Dec'10 at 16:44:57 +, Justin Hayes wrote:
> I was about to say that should have been 3.9 :)
>
> Been a while since I checked out bestpractical.com. Just saw the post about
> the dev release, and looks like things are going well which is great news.
>
> The only downside is the t
I was about to say that should have been 3.9 :)
Been a while since I checked out bestpractical.com. Just saw the post about the
dev release, and looks like things are going well which is great news.
The only downside is the time needed to migrate to postgres, and then the time
it's going to tak
Ruslan, thanks a lot. It works perfect!
On Mon 6.Dec'10 at 17:28:41 -0800, Gary Greene wrote:
> I'm aiming at hiding the quoted replies in tickets (a la Gmail with the
> ajax-y collapsible div). Which files would I need to modify?
We have an extension to do this that we're working to get released.
(And it's already built in to 4.0)
On Wed 8.Dec'10 at 16:31:11 +, Justin Hayes wrote:
> I hadn't actually realised it was possible to get hold of 4.9, though if
> that's beta I guess I'd want to wait.
3.9. And we're aiming for a release candidate by 12/25. You can
download test builds from
http://download.bestpractical.c
I hadn't actually realised it was possible to get hold of 4.9, though if that's
beta I guess I'd want to wait.
Postgres might be the way to go then. Will have to look into how difficult a
migration would be.
http://requesttracker.wikia.com/wiki/PostgreSQLFullText
Is that the relevant wiki page
On Wed, Dec 08, 2010 at 05:05:02PM +0300, alexander lunev wrote:
> 08.12.2010 16:58, Kenneth Marshall ??:
>>> I _need_ to search resolved tickets, and in simple search they're not
>>> searching. Besides, this is my first try to make callbacks work, and i'm
>>> planning to further customize
08.12.2010 16:58, Kenneth Marshall пишет:
I _need_ to search resolved tickets, and in simple search they're not
searching. Besides, this is my first try to make callbacks work, and i'm
planning to further customize RT for my needs, and i want to understand why
it is not working at all?
All tha
On Wed, Dec 08, 2010 at 10:44:51AM +0300, alexander lunev wrote:
> 07.12.2010 17:51, Kenneth Marshall ??:
>> Not to discourage you, but it is really better to not default to
>> search resolved tickets. That number will grow without bound and
>> eventually kill your performance. Also, how wi
Given that you are familiar with PostgreSQL already, I would use
it because the current versions of RT support the fulltext indexing
already and you have fewer moving pieces. If you are already running
the 4.9.x series, then you could certainly test the sphinx integration.
Cheers,
Ken
On Wed, Dec
cat /opt/rt3/etc/RT_SiteConfig.pm
Set( $rtname, 'city.local');
#Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set($WebBaseURL , 'http://rt.city.local');
Set( $WebPath , '');
Set($DataBaseType , 'mysql');
Set($DatabaseHost , 'localhost');
Set($DatabaseRTHost , 'localhost');
Set($DatabaseName
Hmm we were looking at sphinx. Would you suggest plugging that in rather than
migrating to postgres (which we're also familiar with)?
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Dec 2010, at 19:40, Kenneth Marshall
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