This is the output of updgrade-mysql-schema.pl. I also attach the
queries.sql file.
perl etc/upgrade/upgrade-mysql-schema.pl rt3 root > queries.sql
-- ** NOTICE: No database changes have been made. **
-- Please review the generated SQL, ensure you have a full backup of
your database
-- and ap
After downgrading FCGI from 0.71 to 0.68, the charset issues in descriptions
and column-titles of tables have disappeared. Unfortunately the Subjects of
Tickets with German Umlaute are now displayed with a bad charset: ö => ö ä =>
ä, etc.
The modification as described below does change nothing
> The subject still contains:
>
> [rt.foo.com #287] Special notification via RT - Ticket Resolved
>
> (is there a way to get the [rt.foo.com #287] from not showing up?)
No, RT is going to stick that into generated mail because it wants to
protect itself if the mail comes back in
> Also, how w
On Thu, Dec 16, 2010 at 12:06:21PM -0800, Leo Gorauskas wrote:
> I need to create a conditional statement that check for the current
> page name, for example if "/Ticket/Elements/EditCustomFields" is
> called from /index.html then display the Custom Fields in single
> column otherwise display them
On Fri, Dec 17, 2010 at 07:44:28AM +0100, Horst Kriegers wrote:
>As temporarily workaround :
>- Can I add manually a note at the ticket, so that the forward works for
> this ticket ? If yes,
>how ?
Not easily, RT doesn't make modifying ticket history easy.
>- It is possible to cr
--- On Fri, 12/17/10, Kevin Falcone wrote:
> >
> > (is there a way to get the
> [rt.foo.com #287] from not showing up?)
>
> No, RT is going to stick that into generated mail because
> it wants to
> protect itself if the mail comes back in
>
> > Also, how would I change the "From" address?
To first answer Kevin's question, yep that's the only record that is returned
when doing select * from Attributes where Name = 'Subscription';
The crontab entry is:
0 * * * * /usr/local/rt/sbin/rt-email-dashboards
Thanks,
Fran
> -Original Message-
> From: rt-users-boun...@lists.bestpra
I am running 3.8.8 on RHEL5 and was trying to setup and use
gpg encryption and signing. I hoped to allow some users, on some
queues, to encrypt and/or sign messages (specifically for RTIR queues)
After setting up a key for myself, and setting my key in my Preferences,
I could not create a ticket
We are running RT 3.8.7. Are privileged users allowed to customize their
home page, RT at a Glance? Some thought they were able to with earlier
versions but are unable to know. The Preferences option is missing as well.
Have we disable some right(s)? If so, how can we enable folks to customize
On 10/12/17 11:42, Francis L Fabrizio wrote:
To first answer Kevin's question, yep that's the only record that is returned
when doing select * from Attributes where Name = 'Subscription';
The crontab entry is:
0 * * * * /usr/local/rt/sbin/rt-email-dashboards
Thanks,
Fran
Can you turn up you
Hi All ,
Could you please help me creating a custom scrip by which on a ticket
resolution it send a resolution notify to an email address put in a
CustomeField say "CustomFieldValues(10)" .
Something like ?
Mailto : my $To = $self->TicketObj->CustomFieldValues(10);
Thanks a lot .
Kind Regard
Hello RT-Users,
To recap what I wrote about in this thread before was:
- An incident report comes in...
- If it has at least one IP address in the _RTIR_IP field do EITHER:
-- Link to an existing incident by IP address *OR*
-- Create a new incident
(The goal is to automatically group Incident Rep
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