On Mon, Jan 03, 2011 at 06:00:51PM -0500, William J. Horka wrote:
Kevin Falcone wrote:
RT::FM expects RT to already be configured when RT/FM.pm is loaded.
This should be a better incant, since it allows RT to munge INC to
include plugins for you (rather than needing to include paths into
On Mon, Jan 03, 2011 at 06:16:42PM -0500, Chris Hall wrote:
That's close I think, but not quite what I'm looking for. I couldn't get
your line to work..
although I could see how it's not exactly what they're looking for. They
want to search for
everything a particular user has
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, January 04, 2011 8:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] search by CommentedOnBy?
On Mon, Jan 03,
I cleared the Mason cache but still don't see any Calendar links.
Where should I see links, and how would I go about enabling basic
tracing to see if the Calendar module is even being called?
BTW this is with RT 3.8.8 on PostgreSQL 9.
Thanks much for the help.
Lee
I've installed and
I am currently running RT 3.6.6. I want to go to the newest release. I
am setting up another Virtual machine to run through this upgrade so I
can do this swap overnight and keep the system available to my users. I
plan to install and get working the latest version of RT and then load
in the data
On Tue, Jan 04, 2011 at 04:38:28PM -0500, John BORIS wrote:
I am currently running RT 3.6.6. I want to go to the newest release. I
am setting up another Virtual machine to run through this upgrade so I
can do this swap overnight and keep the system available to my users. I
plan to install
Emmanuel,
Thanks a bunch. I don't have any local things but I did install Asset
Tracker which is used a lot on this system.But at least I can go through
this and not blow up my working system
Thanks again.
Emmanuel Lacour elac...@easter-eggs.com 1/4/2011 4:48 PM
On Tue, Jan 04, 2011 at
On Tue, Jan 04, 2011 at 03:19:45PM -0500, Ahmed, Mohammed Naweed (LNG-BCT)
wrote:
I am creating a child ticket with some of the custom fields populated from
the parent ticket.
I know that we can copy the values of the parent CF to the child CF by:
CustomField-n:
Dear All
We have found in issue in RT that causes us great concern.
Below is a ticket which has a Comment followed by a Correspondence
The problem is when we reply to a ticket (I assume this creates a
correspondence) the customer also sees the Comment in the reply.
The example below has a
On Tue, Jan 04, 2011 at 10:09:05PM +, Naresh Maharaj wrote:
Dear All
We have found in issue in RT that causes us great concern.
Below is a ticket which has a Comment followed by a Correspondence
The problem is when we reply to a ticket (I assume this creates a
correspondence) the
On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote:
I cleared the Mason cache but still don't see any Calendar links.
Where should I see links, and how would I go about enabling basic
tracing to see if the Calendar module is even being called?
You didn't say where you looked for the
Greetings,
I need a recommendation for backing up RT.
I am planning on using a cron job to run mysqldump to dump the db, then
rsync the db and /etc/ conf files to a host that runs a backup job every
night to tape.
What do you guys do?
-Andy
On Tue, 04 Jan 2011 17:38 -0500, Andy Graybeal
andy.grayb...@casanueva.com wrote:
Greetings,
I need a recommendation for backing up RT.
I am planning on using a cron job to run mysqldump to dump the db, then
rsync the db and /etc/ conf files to a host that runs a backup job every
night to
--- On Tue, 1/4/11, Andy Graybeal andy.grayb...@casanueva.com wrote:
Greetings,
I need a recommendation for backing up RT.
I am planning on using a cron job to run mysqldump to dump
the db, then rsync the db and /etc/ conf files to a host
that runs a backup job every night to tape.
Kevin,
Our queue name is: hm_customercare
Reply address is: customerc...@admin.hewittandmay.com
Comment address is: comm...@admin.hewittandmay.com
I do not believe RT is misconfigured.
We did not cust and past a comment into a REPLY.
Requestors are not seeing Comments that are added to a
On Tue, Jan 04, 2011 at 11:12:16PM +, Naresh Maharaj wrote:
Simply clicking reply hyperlink near the history of a ticket will
reproduce all the history
including the Correspondences and Comments over the entire history of the
ticket. If that
ticket has Comments in the history
Kevin
What you are saying is not entirely true.
Lets say the history has 15 transactions of human typed responses.
These 15 are made of 10 correspondences and 5 comments.
We think the problem is the following.
If the last transaction was a COMMENT say COMMENT(15)
You then click REPLY on
On Tue, Jan 4, 2011 at 5:45 PM, Naresh Maharaj nar...@hewittandmay.comwrote:
We think the problem is the following.
If the last transaction was a COMMENT say COMMENT(15)
You then click REPLY on COMMENT(15)
This generated a CORRESPONDENCE (16) with COMMENT(15) as the history.
In such cases
*I run a nightly dump as root:
mysqldump --opt rt3 -u root -p rt3.sql
(assuming the root user can perform that dump)
Then scp the file to another system.
Since the rest of the system doesn't change much, I don't bother with much
of anything else. I have a snapshot of the whole system (my RTs
On Tue, Jan 4, 2011 at 6:12 PM, Naresh Maharaj nar...@hewittandmay.comwrote:
Hi James,
Your explanation actually makes sense now and we simply didn't look at it
from that perspective. We were simply let to believe that comments within
RT would never be exposed to requestors and that under
Tell them to talk to their vendor. we don't have obligations here.
On Tue, Jan 04, 2011 at 08:33:39PM -0500, Kevin Falcone wrote:
So, freeside appears to be Ivan Kohler's custom fork of RT which is
integrated into his crazy billing system (alex found the cvs repo that
ivan keeps, where he
Dear rt-users,
An internal email accidentally had a Reply-To: header set to rt-users
incorrectly. I didn't notice when I replied to it. That message wasn't
meant for rt-users. Plese disregard it.
Sorry about that,
Best,
Jesse
Thank you Jesse,
I'll give Ivan a call for this one,
Thanks,
Kris
Supervisor, Sales Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
Sent wirelessly from my BlackBerry device on the Bell network.
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