Thank you Jesse,
I'll give Ivan a call for this one,
Thanks,
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau
Dear rt-users,
An internal email accidentally had a Reply-To: header set to rt-users
incorrectly. I didn't notice when I replied to it. That message wasn't
meant for rt-users. Plese disregard it.
Sorry about that,
Best,
Jesse
Tell them to talk to their vendor. we don't have obligations here.
On Tue, Jan 04, 2011 at 08:33:39PM -0500, Kevin Falcone wrote:
> So, freeside appears to be Ivan Kohler's custom fork of RT which is
> integrated into his crazy billing system (alex found the cvs repo that
> ivan keeps, where he i
On Tue, Jan 4, 2011 at 6:12 PM, Naresh Maharaj wrote:
> Hi James,
>
> Your explanation actually makes sense now and we simply didn't look at it
> from that perspective. We were simply let to believe that comments within
> RT would never be exposed to requestors and that under no circumstances the
*I run a nightly dump as root:
mysqldump --opt rt3 -u root -p > rt3.sql
(assuming the root user can perform that dump)
Then scp the file to another system.
Since the rest of the system doesn't change much, I don't bother with much
of anything else. I have a snapshot of the whole system (my RTs
On Tue, Jan 4, 2011 at 5:45 PM, Naresh Maharaj wrote:
>
> We think the problem is the following.
>
> If the last transaction was a COMMENT say COMMENT(15)
> You then click REPLY on COMMENT(15)
> This generated a CORRESPONDENCE (16) with COMMENT(15) as the history.
> In such cases the Requestor now
Kevin
What you are saying is not entirely true.
Lets say the history has 15 transactions of human typed responses.
These 15 are made of 10 correspondences and 5 comments.
We think the problem is the following.
If the last transaction was a COMMENT say COMMENT(15)
You then click REPLY on COMMEN
On Tue, Jan 04, 2011 at 11:12:16PM +, Naresh Maharaj wrote:
>Simply clicking reply hyperlink near the history of a ticket will
> reproduce all the history
>including the Correspondences and Comments over the entire history of the
> ticket. If that
>ticket has Comments in the histo
Kevin,
Our queue name is: hm_customercare
Reply address is: customerc...@admin.hewittandmay.com
Comment address is: comm...@admin.hewittandmay.com
I do not believe RT is misconfigured.
We did not cust and past a comment into a REPLY.
Requestors are not seeing Comments that are added to a tic
--- On Tue, 1/4/11, Andy Graybeal wrote:
> Greetings,
> I need a recommendation for backing up RT.
>
> I am planning on using a cron job to run mysqldump to dump
> the db, then rsync the db and /etc/ conf files to a host
> that runs a backup job every night to tape.
>
> What do you guys do?
>
On Tue, 04 Jan 2011 17:38 -0500, "Andy Graybeal"
wrote:
> Greetings,
> I need a recommendation for backing up RT.
>
> I am planning on using a cron job to run mysqldump to dump the db, then
> rsync the db and /etc/ conf files to a host that runs a backup job every
> night to tape.
We use mysql
Greetings,
I need a recommendation for backing up RT.
I am planning on using a cron job to run mysqldump to dump the db, then
rsync the db and /etc/ conf files to a host that runs a backup job every
night to tape.
What do you guys do?
-Andy
On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote:
> I cleared the Mason cache but still don't see any Calendar links.
> Where should I see links, and how would I go about enabling basic
> tracing to see if the Calendar module is even being called?
You didn't say where you looked for the
On Tue, Jan 04, 2011 at 10:09:05PM +, Naresh Maharaj wrote:
> Dear All
>
> We have found in issue in RT that causes us great concern.
>
> Below is a ticket which has a Comment followed by a Correspondence
>
> The problem is when we reply to a ticket (I assume this creates a
> correspondence)
Dear All
We have found in issue in RT that causes us great concern.
Below is a ticket which has a Comment followed by a Correspondence
The problem is when we reply to a ticket (I assume this creates a
correspondence) the customer also sees the Comment in the reply.
The example below has a Comme
On Tue, Jan 04, 2011 at 03:19:45PM -0500, Ahmed, Mohammed Naweed (LNG-BCT)
wrote:
>I am creating a child ticket with some of the custom fields populated from
> the parent ticket.
>I know that we can copy the values of the parent CF to the child CF by:
>
>
>
> CustomField-n: {$Ticke
Emmanuel,
Thanks a bunch. I don't have any local things but I did install Asset
Tracker which is used a lot on this system.But at least I can go through
this and not blow up my working system
Thanks again.
>>> Emmanuel Lacour 1/4/2011 4:48 PM >>>
On Tue, Jan 04, 2011 at 04:38:28PM -0500, John B
On Tue, Jan 04, 2011 at 04:38:28PM -0500, John BORIS wrote:
> I am currently running RT 3.6.6. I want to go to the newest release. I
> am setting up another Virtual machine to run through this upgrade so I
> can do this swap overnight and keep the system available to my users. I
> plan to install
I am currently running RT 3.6.6. I want to go to the newest release. I
am setting up another Virtual machine to run through this upgrade so I
can do this swap overnight and keep the system available to my users. I
plan to install and get working the latest version of RT and then load
in the data f
I cleared the Mason cache but still don't see any Calendar links.
Where should I see links, and how would I go about enabling basic
tracing to see if the Calendar module is even being called?
BTW this is with RT 3.8.8 on PostgreSQL 9.
Thanks much for the help.
Lee
I've installed and confi
I am creating a child ticket with some of the custom fields populated
from the parent ticket. I know that we can copy the values of the parent
CF to the child CF by:
CustomField-n: {$Tickets{'TOP'}->FirstCustomFieldValue('CF Name')}
But, how to copy multiple-value CF to the child ticket? T
On Tue, Jan 04, 2011 at 08:32:21AM -0500, Kris Germann wrote:
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Tuesday, January 04, 2011 8:24 AM
> To: rt-users@lists.bestpractical.com
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, January 04, 2011 8:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] search by CommentedOnBy?
> > On Mon, Jan 03, 2
On Mon, Jan 03, 2011 at 06:16:42PM -0500, Chris Hall wrote:
>That's close I think, but not quite what I'm looking for. I couldn't get
> your line to work..
>although I could see how it's not exactly what they're looking for. They
> want to search for
>everything a particular user has
On Mon, Jan 03, 2011 at 06:00:51PM -0500, William J. Horka wrote:
> Kevin Falcone wrote:
> >
> >RT::FM expects RT to already be configured when RT/FM.pm is loaded.
> >This should be a better incant, since it allows RT to munge INC to
> >include plugins for you (rather than needing to include paths
25 matches
Mail list logo
