1/1/2011 is unambiguous whether we are in Europe or America.
1/2/2011 is not.
-xx-xx is "always (everywhere I have ever seen., or hope to see)"
-mm-dd.
From: Chris Herrmann [mailto:chris.herrm...@faredge.com.au]
Sent: Wednesday, January 26, 2011 10:18 PM
To: Josh Narins
Cc: rt-users@
But dd/mm/ also works – $startdate works for example. Or if you type
“1/1/2011” this will work, which doesn’t have the leading zero.
Regards,
Chris Herrmann
Far Edge Technology
p. 02 84251400
m. 0403 393309
http://www.faredge.com.au
From: Josh Narins [mailto:jnar...@seniorbridge.com]
Sent:
I can't tell, for certain, but it looks like there might be some cut-n-paste
resultant extra newlines in your patch file, for example, between Curr and
entUser.
That might just my mail server + client, though.
From: Chris Herrmann [mailto:chris.herrm...@faredge.com.au]
Sent: Wednesday, Janu
-mm-dd works, but you'll want(need?) leading zeroes for mm and dd.
From: Chris Herrmann [mailto:chris.herrm...@faredge.com.au]
Sent: Wednesday, January 26, 2011 09:53 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Passing date variables as dates from the CLI
Hi all,
Another
Hi all,
Another problem to do with (I suspect) dates not be treated as dates.
My script has this block at the front to set some variables, so that I can
eventually run it from a regular cron job:
startmonth=`date +%m`
startyear=`date +%Y`
endyear=$startyear
friendlymonth=`date +%b`
reportperiod
Hi Emmanuel,
Thanks, the patch doesn't apply:
root@sirius:/usr/share/request-tracker3.8# patch -p2 < /tmp/thepatch
patching file html/REST/1.0/Forms/ticket/default
patch: malformed patch at line 14: $time = new RT::Date
($session{Curr
Chris,
Once you have created and search and you like the results, you can save it
as a "private" search in "My Saved Searches" or save it for group access for
any group you are a member of.
On the right side in the middle of a search page there is a box titled
"Saved Searches". Check it out.
Onc
On 1/26/2011 4:21 PM, Kenneth Crocker wrote:
Chris,
If you are on 3.8.X you can see those relationships in the "Links" box
of a ticket and further, the "Graph" function within said box.
You can also write a search to list such relationships and dependencies
and put that search on your home page
Chris,
If you are on 3.8.X you can see those relationships in the "Links" box of a
ticket and further, the "Graph" function within said box.
You can also write a search to list such relationships and dependencies and
put that search on your home page or a dashboard.
Kenn
LBNL
On Wed, Jan 26, 201
On 1/26/2011 10:18 AM, Emmanuel Lacour wrote:
- display a ticket
- in the box on bottom right of ticket metadata, with the title "Links",
click on "add" link in front of either "Depends on", "Child" or
"Refers to". The kind of link type choice depends of your needs.
more details here: http
I have implemented your rt-extension-resetpassword and everything works except
when I click on the link in the email I am redirected to the following url:
http://
tickets.domainname.com/NoAuth/ResetPassword/Reset/a70a7ff4cd5bf7eeb480e13da8815eed/22
and then I get a http: 404 page not found. Wh
On Wed, Jan 26, 2011 at 12:20:05PM -0800, Simon Gao wrote:
>How to disable auto-reply to requestors on create for a queue?
Just create an empty Autoreply template at the queue level for the
queue where you want it disabled
pgpbDWJI4QSVU.pgp
Description: PGP signature
No,
When I get a ticket to come in from someone in Active Directory it makes a
ticket for them and replies.
When I try to create a ticket in the GUI for someone not in AD as a requestor
it fails to create the ticket.
---
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, M
Hi,
How to disable auto-reply to requestors on create for a queue?
Simon
Fixed my last issue but here is one I am unsure about.
I am using LDAP authentication and it works great.
I need to also be able to accept tickets from or send replies to people who
are not in AD. They do not need to be able to view their tickets, only the
email correspondance.
Thoughts?
---
V
Looks like when I login as root rather then the admin user I created the
reply works. Must be a permissions issue. Figured being super user was
enough. Now to figure out which permissions are needed.
---
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.
Vance,
You will notice there is NO scrip for notifying Requestors on Create. This
scrip is usually delivered with RT. Check your Global Scrips and see if it
is there and see if it is Disabled or not. If it is, change the Stage to
"TransactionCreate" and save the changes. That will do it.
IF, howe
Here is what I have listed there. There is no email for the requestor listed.
Is there a configuration step with Scrips that I may have missed?
This message will be sent to...
(Check boxes to disable notifications to the listed recipients)
On Correspond Notify AdminCcs
On Correspond Notify AdminCc
Vance,
When you go to the "Reply" or "Comment" screen, what do you see at the bootm
of the page? You SHOULD see a list of Roles/Users/Groups that will get an
email based on the active Global/Queue scrips. You can accept that list or
change it by checking certain boxes to suppress that user/role/gr
I am fairly new to Postfix and RT so I apologize ahead of time.
Presently my RT server receives email fine and creates tickets. It also
updates those tickets base on email replies from the requestor.
Sadly though when I attempt to reply from within the ticket to the sender no
email is sent.
Thou
On Wed, Jan 26, 2011 at 05:12:25PM +0100, Emmanuel Lacour wrote:
> On Wed, Jan 26, 2011 at 10:35:45AM -0500, Kevin Falcone wrote:
> >
> > I usually do Set($MailCommand, 'testfile');
>
> or /bin/cat to get those mails in RT logs ;)
I prefer the 3.8.9/4.0.0 approach of getting a tmpfile full of th
On Wed, Jan 26, 2011 at 09:50:29AM -0600, Chris Barnes wrote:
> (noob question)
>
> So I see there are some discussions about something called "child
> tickets". From what I believe this means, this would be something
> quite useful for us.
>
>
> So how do I create a ticket that is a child of
On Wed, Jan 26, 2011 at 10:35:45AM -0500, Kevin Falcone wrote:
>
> I usually do Set($MailCommand, 'testfile');
or /bin/cat to get those mails in RT logs ;)
On Wed, Jan 26, 2011 at 02:26:58PM +, Dominic Hargreaves wrote:
> I do not recommend this method of altering Debian packaged software, as
I fully agree ... but didn't had time to explain a more complete process
;)
> On Wed, Jan 26, 2011 at 10:27:46AM +0800, Adam Tang wrote:
> >> From: falc...@bestpractical.com
> >> Subject: Re: [rt-users] Self Service Open Tickets Extra Column
> >>
> >> On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote:
> >> > How do I add 1 column inside http://192.168.1.99/rt/SelfS
(noob question)
So I see there are some discussions about something called "child
tickets". From what I believe this means, this would be something
quite useful for us.
So how do I create a ticket that is a child of another ticket?
Using RT 3.8.8
--
Chris Barnes
On Wed, Jan 26, 2011 at 08:36:06AM -0500, Narayanaswamy, Nagaraj wrote:
>Is there a way for unprivileged users to view existing RTFM articles and
> the contents using
>SelfService? We are running RT 3.8.7 using RTFM 2.4.2 and for unprivileged
> users even after
>giving "ShowACL", "Sho
On Wed, Jan 26, 2011 at 01:44:13PM +0100, Emmanuel Lacour wrote:
> On Wed, Jan 26, 2011 at 05:34:38AM -0700, Patrick O'Leary wrote:
> > in the demos, posted via the wiki, email notifications are disabled. i
> > would like to disable emails while I work out initial configuration.
> > how is this don
On Wed, Jan 26, 2011 at 01:28:40PM +0100, Emmanuel Lacour wrote:
> that's not a script that should be executed, that's a patch ;)
>
> it should apply easily on with the following command:
>
> cd /usr/share/request-tracker3.8/
> patch -p2 < /tmp/thepatch
>
>
> if you are not familiar with this
Is there a way for unprivileged users to view existing RTFM articles and the
contents using SelfService? We are running RT 3.8.7 using RTFM 2.4.2 and for
unprivileged users even after giving "ShowACL", "ShowArticle", "See Class" and
"SeeCustomField" rights, we are unable to see the Content field
On Wed, Jan 26, 2011 at 05:34:38AM -0700, Patrick O'Leary wrote:
> in the demos, posted via the wiki, email notifications are disabled. i
> would like to disable emails while I work out initial configuration.
> how is this done? thanks in advance.
>
I do this the ugly way by setting:
Set($Sendma
in the demos, posted via the wiki, email notifications are disabled. i would
like to disable emails while I work out initial configuration. how is this
done? thanks in advance.
Patrick
Final update: this issue is fixed. At the site in question, the
procmail-related "formail" application is being used to remail messages to
RT. During the remailing process, "formail" was stripping off the
"Content-Transfer-Encoding" and "Content-Type" headers from the incoming
message before rema
On Tue, Jan 25, 2011 at 11:18:10AM +1100, Chris Herrmann wrote:
>Hi Emmanuel,
>
>Thankyou for your reply, I had almost given up. My apologies in advance, I
>don’t know perl and am only light technical...
>
>If I try to execute the below I get a variety of errors, but the first
>
I installed RT-3.8.8 and am still seeing the same problem. I am using the
RHEL4 sendmail-8.13.1-3.2.el4 RPM on an RHEL4 server. When I installed
RT-3.8.8 I opted not to update the smrsh (rt-mailgate) from the 3.6.3
version that is currently running because there are two RT-3.6.3 running in
Produc
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