On Wed, Apr 06, 2011 at 09:48:34PM -0400, Peterson, Jeff wrote:
>I have been using RT a little over a year and have multiple systems that
> automatically create
>tickets but I don't want these tickets to autoreply to the creation of the
> tickets. I Have
>looked at several examples f
I have been using RT a little over a year and have multiple systems that
automatically create tickets but I don't want these tickets to autoreply to the
creation of the tickets. I Have looked at several examples from the wiki
examples and none of them seem to work. Here are a few examples I ha
On Wed, Apr 06, 2011 at 05:12:51PM +0100, Mark Olliver wrote:
> Hi,
>
> I am looking at upgrading our RT to 3.8.9, due to the age of our
> current setup I have dumped the original database and created another
> on the same machine and created a new mason_handler process with the
> new RT in a diff
Hi,
I am looking at upgrading our RT to 3.8.9, due to the age of our
current setup I have dumped the original database and created another
on the same machine and created a new mason_handler process with the
new RT in a different Dir. The upgrade went smoothish and i can now
login ok however, If i
That is exactly what I thought but just wanted to check.
Many Thanks, will have a look at SavedSearches homepage element.
David Wells
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 06 A
On Wed, Apr 06, 2011 at 12:18:06PM +, Karmi Simonov wrote:
>Hi All,
>
>I noticed that when commenting or replying on a correspondence using
> explorer 8 or 9 (and not
>in Chrome \ Firefox), the text is getting cut, spaces are added in the
> middle of words, some
>irrelevant c
On Wed, Apr 06, 2011 at 11:04:27AM +0100, Dave Wells wrote:
>Is it possible to have a different Results page per queue when using
> QuickSearch to select the
>queue results? i.e. clicking on the queue name in QuickSearch
Not without modifying code, it uses either the global or user specif
On Wed, Apr 06, 2011 at 09:43:56AM +0200, Raphaël MOUNEYRES wrote:
>i'm dealing with missing @INC by adding a line such this one at the
> begining of the
>RT_SiteConfig.pm file :
>
>use lib '/opt/rt3/local/plugins/xxxyourplguin/lib';
This should never be required if you've configured
Hi All,
I noticed that when commenting or replying on a correspondence using explorer 8
or 9 (and not in Chrome \ Firefox), the text is getting cut, spaces are added
in the middle of words, some irrelevant characters are being added to it (like
the question marks below), and the footer of the R
Raphaël MOUNEYRES sagemcom.com> writes:
>
>
> try with a space afeter "lib" and with a
> leading /, i forgotted to mention that
> so your line would be :
> use lib '/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib/';
> and maybe also verify that SLA_RequireDefault.pm really
> is in th
try with a space afeter "lib" and with a leading /, i forgotted to mention
that
so your line would be :
use lib '/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib/';
and maybe also verify that SLA_RequireDefault.pm really is in this
directory
Raphaël
> i'm dealing with missing INC
Hi,
Simple question but couldn't find a definitive answer.
RT Version 3.6.5
Is it possible to have a different Results page per queue when using
QuickSearch to select the queue results? i.e. clicking on the queue name
in QuickSearch
I know that the user has a default Search format
Raphaël MOUNEYRES sagemcom.com> writes:
>
>
> i'm dealing with missing INC by adding
> a line such this one at the begining of the RT_SiteConfig.pm file :
> use lib '/opt/rt3/local/plugins/xxxyourplguin/lib';
> and there it goes, RT si starting ok
> Raphaël
>
Hi Raphaël, I added a line as
i'm dealing with missing @INC by adding a line such this one at the
begining of the RT_SiteConfig.pm file :
use lib '/opt/rt3/local/plugins/xxxyourplguin/lib';
and there it goes, RT si starting ok
Raphaël
--
Message: 8
Date: Wed, 6 Apr 2011 06:05:40 + (UTC)
Fro
On 5 Apr 2011, at 22:07, Ruslan Zakirov wrote:
http://requesttracker.wikia.com/wiki/SearchOnDates
Hi
Many thanks for all of the tips, this one did the job.
regards
garry
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