Hello Thomas
Sorry my fault
Okay,
Solution: Give the RT Log File more rights otherwise RT 4.0 won't work
There are lots of third party tools to benchmark websites, but you provide
no details of what seems slower, so I can't recommend anything.
in my feeling i think everyone is
Hi,
I installed RT4 and wonder where the Reports are gone?
In RT3.8 there are located under Tools - Reports. I can't find this in
RT4.
Are the reports at a different location now?
regards,
Sven
Dear community,
Works fine
Thanks
Tanguy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: mardi 3 mai 2011 15:36
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Display html
Hi everyone.
I tried googling for this for a while, so I hope it's not something as trivial
as R'ing TFM.
What could be the cause for RT not sending email when replying to a ticket?
What happened is, that a helpdesk person was trying to reply to a ticket
several times, but only on their third
Dnia 2011-04-29, pią o godzinie 20:49 +0400, Ruslan Zakirov pisze:
Hello,
We've reproduced this problem with BasedOn column. Patch is ready,
however still need some testing. Failure is not critical. People
either would have to manually set BasedOn for custom fields or patch
and re-apply an
Hi there,
I've managed to do a test upgrade from 3.8.9 to 4.0.0 and now I'm
working on installing plugins. I'm starting with the most important one
- allowing us to authenticate to LDAP.
After I successfully install RT::Authen::ExternalAuth 0.08_02 I get lots
of warnings in rt.log:
[Thu May 5
On 05/05/2011 06:08 AM, Matti Taina wrote:
Hi everyone.
I tried googling for this for a while, so I hope it's not something as
trivial as R'ing TFM.
What could be the cause for RT not sending email when replying to a ticket?
What happened is, that a helpdesk person was trying to reply
On Thu, May 05, 2011 at 11:00:43AM +0200, sk wrote:
Hi,
I installed RT4 and wonder where the Reports are gone?
In RT3.8 there are located under Tools - Reports. I can't find this in
RT4.
Are the reports at a different location now?
No, this was very basic reports which you can make and
On 05/05/2011 05:00 AM, sk wrote:
Hi,
I installed RT4 and wonder where the Reports are gone?
In RT3.8 there are located under Tools - Reports. I can't find this in
RT4.
Are the reports at a different location now?
They were removed since they added no value over simply graphing the
results
Dnia 2011-05-05, czw o godzinie 15:46 +0200, Robert Wysocki pisze:
Hi there,
I've managed to do a test upgrade from 3.8.9 to 4.0.0 and now I'm
working on installing plugins. I'm starting with the most important one
- allowing us to authenticate to LDAP.
After I successfully install
Thanks for the reply Kenneth,
Is the database modification also necessary in order it to work, or should
it work with just the modifications in the file
local/html/Elements/SelectTimeUnits
?
Implementing the code from that thread so far only seem to give the
possibility to select days from the
On Thu, May 05, 2011 at 06:57:40AM +0200, Matteo Sgalaberni wrote:
On Wed, May 04, 2011 at 02:02:17PM -0400, Kevin Falcone wrote:
Please note that this prevents you from having a different Template
for AdminCcs and for end users, which is why RT splits those into two
separate notifications
On Wed, May 04, 2011 at 07:00:04PM +0200, Lars Braeuer wrote:
Hello,
here's another fix we implemented, in order to change the friendly from line
format. I'd be
interessted, if there is a better solution for that?
Autoreply always sends the queue name, since normally the creator of
the
On Thu, May 05, 2011 at 03:46:27PM +0200, Robert Wysocki wrote:
Hi there,
I've managed to do a test upgrade from 3.8.9 to 4.0.0 and now I'm
working on installing plugins. I'm starting with the most important one
- allowing us to authenticate to LDAP.
After I successfully install
Joosep,
I would think the DB changes ARE necessary. If you don't define the field
with 3 decimal positions, then it would always round up or down and you'd
gain/lose a lot of time. We didn't like the option of hours or minutes, so I
removed the top-down choice. Since we offered hours in the form
Matti,
I would go over instructions with them that when they want email to go
out, they should NOT hit Save Changes, but to hit Update Ticket. It
sounds to me like they got confused as to which one to hit.
Kenn
LBNL
On Thu, May 5, 2011 at 3:08 AM, Matti Taina matti.ta...@otaverkko.fiwrote:
Hi
Hey guys
I'm wondering if any of you have any insight on how I'd do this;
When I make my custom fields with Select one value as the Type, and I have a
mandatory Validation set. However, when it's all said and done, there is a
'no value' option in the selection box.
Is there a way to
Does hitting Save Changes save the correspondence entry to the ticket
history, though (I can't test it myself at the moment)? If that is the
case, then your theory is indeed a possibility.
-Matti
On Thu, 5 May 2011 07:47:00 -0700, Kenneth Crocker wrote:
Matti,
I would go over instructions
On 05/05/2011 11:05 AM, Matti Taina wrote:
Does hitting Save Changes save the correspondence entry to the ticket
history, though (I can't test it myself at the moment)? If that is the
case, then your theory is indeed a possibility.
Clicking Save Changes does not save the correspondence entry
I'm stuck on the best way to set this up:
Our department is set up as a bunch of workgroups. I have a queue set up
for each workgroup. 4As things stand, it makes sense to allow anyone to
create a ticket for any other workgroup and to monitor all the tickets in
their workgroup.
It does not make
This could be related to the NotifyActor config setting.
If this person was updating the ticket and was the only person that was to
receive correspondence, and NotifyActor was set to off, it wouldn't send
any emails...
HTH
Mike.
On Thu, May 5, 2011 at 6:08 AM, Matti Taina
On Thu, 5 May 2011 13:47:47 -0400, Mike Johnson wrote:
This could be related to the NotifyActor config setting.
If this person was updating the ticket and was the only person that
was to receive correspondence, and NotifyActor was set to off, it
wouldn't send any emails...
HTH
Mike.
On Thu,
Hi,
I discovered a minor layout bug in 4.0.0.
When using a custom logo and even though having LogoImageWidth and
LogoImageHeight set in the
config, the logo will be scaled to the full height of the top bar. This is
annoying, if the logo is
smaller than the bar.
This is because of a css
On 05/05/2011 04:02 PM, Lars Braeuer wrote:
--- share/html/NoAuth/css/aileron//layout.css.org 2011-05-05
21:58:55.0 +0200
+++ share/html/NoAuth/css/aileron/layout.css 2011-05-05 21:58:15.0
+0200
@@ -117,7 +117,7 @@
div#logo a img {
border: 0;
-height:
Hi,
I'm using the following:
RT 3.8.4
OS X 10.5.8
I'm trying to customize the logo per this solution
http://requesttracker.wikia.com/wiki/ChangeLogo
I'm unsure about this step:
Copy /NoAuth/css/web2/layout.css to your local directory.
I presume this is /share/html/NoAuth/css/web2/layout.css
http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir
On Thu, May 5, 2011 at 4:46 PM, Brian Dugay bdu...@apple.com wrote:
Hi,
I'm using the following:
RT 3.8.4
OS X 10.5.8
I'm trying to customize the logo per this solution
http://requesttracker.wikia.com/wiki/ChangeLogo
I'm
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