Geez I'm typing horribly. I meant I thought he HAD assigned it to someone
and now wanted to assign it to someone else.
On Wed, Jun 15, 2011 at 3:36 PM, Kenneth Crocker wrote:
> Kevin,
>
> OPPS! I must have mis-read. thought he wanted to assign it to someone else.
> Sorry.
>
> Kenn
> LBNL
>
>
>
Kevin,
OPPS! I must have mis-read. thought he wanted to assign it to someone else.
Sorry.
Kenn
LBNL
On Wed, Jun 15, 2011 at 2:51 PM, Kevin Falcone wrote:
> On Wed, Jun 15, 2011 at 02:49:08PM -0700, Kenneth Crocker wrote:
> >You have to steal it first OR give whomever you want to re-assign i
On Wed, Jun 15, 2011 at 09:39:52PM +0100, Alexandre Miguel Aniceto wrote:
> I have a web portal that is providing requests information related to the
> logged user, using REST to query RT.
> It fails to fetch any information from RT unless I change this user to be a
> privileged user.
> Isn't it
On Wed, Jun 15, 2011 at 02:49:08PM -0700, Kenneth Crocker wrote:
>You have to steal it first OR give whomever you want to re-assign it the
> right to steal.
Kenn
He owns the ticket, he wants to give it up.
As Nick said, he just needs to give it to Nobody
-kevin
>On Wed, Jun 15, 2011 a
Jim,
You have to steal it first OR give whomever you want to re-assign it the
right to steal.
Kenn
LBNL
On Wed, Jun 15, 2011 at 1:55 PM, Nick Kartsioukas <
change+lists...@nightwind.net> wrote:
> On Wed, 15 Jun 2011 13:29 -0700, "Jim Greene"
> wrote:
> > I have searched the mailing list, but h
On Wed, 15 Jun 2011 13:29 -0700, "Jim Greene"
wrote:
> I have searched the mailing list, but have yet to find an answer. I have
> created a ticket, had it assigned to me, but I think would like to be able
> to go in and unassign the ticket. I click on the dropdown of users, and the
> - is just not
Hi all,
I have a web portal that is providing requests information related to the
logged user, using REST to query RT.
It fails to fetch any information from RT unless I change this user to be a
privileged user.
Isn't it possible to have unprivileged users querying RT using REST?
Thanks in a
Hello,
I have searched the mailing list, but have yet to find an answer. I have
created a ticket, had it assigned to me, but I think would like to be able
to go in and unassign the ticket. I click on the dropdown of users, and the
- is just not there. I can't see a way to do that. Can someone point
Hi Roy,
That sounds like a very clean solution :-)
We were already looking at maybe just using our regular e-mail client for
mailing towards the suppliers with RT on the CC but your solution would
allow us to really do everything from within RT + I like the idea of making
a separate ticket for th
Hi all,
I recently installed rt4 as a replacement testbed of our existing rt
3.8.7. To the best of my knowledge everything works except when a ticket
is transferred from one queue to another. I have two scripts and two
simple templates. One to notify the requestor, and the other to notify
the
On Wed, Jun 15, 2011 at 01:03:05PM -0400, Delarosa, Adalberto wrote:
>I am in the mist of moving from RT 3.8.8 to 4.0. I run the update
> database script and I get
>the following error:
>
>
>
>[warning]: DBD::mysql::st execute failed: Duplicate entry '0' for key
> 'PRIMARY' at
>
Michael,
Can't argue with you there. But keep in mind that way back in RT 3.4
(earlier?) the only way to see/update a CF was by group. I believe (could be
wrong, have been B4) that was intended to allow compartmentalization of CF's
for regular users, therefore by giving a group rights, they could
Okay, thanks for the clarification, Ruslan.
I'll continue to work around it. With the CF permissions as Kenn suggested
(thanks, Kenn).
On Wed, Jun 15, 2011 at 7:18 AM, Ruslan Zakirov wrote:
> SeeCustomField right granted on queue level is new and experimental thing.
> Right granted this way me
Albert,
Create a new template to show that info, then create a scrip to initiate an
email using that scrip based on some criteria that is inclusive of all those
tickets, like based on the modification of a certain CF or something.
Then do your multiple changes and then afterward, disable the scri
Kenn,
This does work, but that would mean adding rights for each group on every
CF. It would seem to me that the desired function of the SeeCustomField
right on the queue level would be to take care of this all at once.
Best,
Mike
On Tue, Jun 14, 2011 at 6:14 PM, Kenneth Crocker wrote:
> Mi
Giuseppe,
You said, "Basically, the way I interpret this means that if I want my users
to be able to create tickets via the web interface, I need to provide them
with both "CreateTicket" and "SeeQueue".
As a side effect, privileged users couldn't be prevented from seeing a list
of other people's t
I am in the mist of moving from RT 3.8.8 to 4.0. I run the update database
script and I get the following error:
[warning]: DBD::mysql::st execute failed: Duplicate entry '0' for key
'PRIMARY' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm
line 509, <> line 1.
(/usr/lib/perl5/s
I resolved my issue. I was using Ticket Description:
{$Transaction->Content()}
Thanks.
Thomas Sibley wrote:
>
> On 06/15/2011 10:37 AM, derekross wrote:
>> If I just put plain text in the Ticket Forward template, the template
>> executes. I was trying to do something like this however. Are pa
On 06/15/2011 10:37 AM, derekross wrote:
> If I just put plain text in the Ticket Forward template, the template
> executes. I was trying to do something like this however. Are params
> different for forwarding of a ticket?
The Forward Ticket template gets $Ticket, the Forward template gets
$Ticke
Hi,
Not a good idea. It's gonna be slow quickly. Extract all phones
mentioned in into a custom field. You can do it with a scrip.
On Wed, Jun 15, 2011 at 6:51 PM, Michael W. Lucas
wrote:
> Hi,
>
> My users need to be able to search by phone number. That is, they need
> to be able to search for,
On Tue, Jun 14, 2011 at 09:40:01AM +0100, Dave Wells wrote:
>What I am trying to do is add a priority field to the Update.html so users
> can change priority
>of a ticket on comment and replies.
>
>I have had a go at getting this working but can't get the priority field
> to update w
Yes, Kevin, I know that.
What I mean with "flexible" is the capability of customising "RT at a
Glance" on a per-group basis.
Giuseppe
On 15/06/11 16:29, Kevin Falcone wrote:
On Wed, Jun 15, 2011 at 09:56:02AM +0100, Giuseppe Sollazzo wrote:
- customising RT at a glance made simpler - I know
On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:
> I would like top use Update Multiples tickets to send a messages using the
> web interface. But is there any way to include the original messages
> (because it's different for each tickets) ?
Unfortunately, there isn't a way to include
On Wed, Jun 15, 2011 at 09:56:02AM +0100, Giuseppe Sollazzo wrote:
> - customising RT at a glance made simpler - I know you can create
> dashboards, still it seems not that flexible?
As a SuperUser, Configuration -> Global -> RT at a Glance
-kevin
pgpGz4INKnaCT.pgp
Description: PGP signature
Hi,
My users need to be able to search by phone number. That is, they need
to be able to search for, say, 301-555-1212, and see all tickets where
that number appears. Most of our queues have a custom field for phone
numbers, but phone numbers can also appear in message bodies.
It appears that a
If I just put plain text in the Ticket Forward template, the template
executes. I was trying to do something like this however. Are params
different for forwarding of a ticket?
-my template begin-
Titled: {$Ticket->Subject} has been FORWARDED to you. Please take
appropriate action.
On 06/15/2011 08:32 AM, derekross wrote:
>
> When I try to forward a ticket with RT4, the forwarded email goes through
> with a body of "This is forward of ticket #x" with correspondence as an
> attachment. It does not process my template at all.
>
> http error log has this entry:
>
> [/opt/
Hi all
I would like top use Update Multiples tickets to send a messages using the
web interface. But is there any way to include the original messages
(because it's different for each tickets) ?
Regards.
JAS
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195
When I try to forward a ticket with RT4, the forwarded email goes through
with a body of "This is forward of ticket #x" with correspondence as an
attachment. It does not process my template at all.
http error log has this entry:
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/T
SeeCustomField right granted on queue level is new and experimental thing.
Right granted this way means that user can see all custom fields applied to
this queue. It's a bug that it doesn't work in the query builder. Please
file a bug report.
Regards, Ruslan. From phone.
15.06.2011 0:09 пользовате
Apologies for this, was meant to be sent to our RT instance.
G
On 15/06/11 11:33, Giuseppe Sollazzo wrote:
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17
Bart:
The way I deal with the scenario below is as follow:
1- Customer ticket about their issue with customer as requestor
2- Create depends on ticket to the supplier with the supplier as a
requestor
3- We put the customer ticket to status 'on-hold' which we added to the
inacti
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
Hi Kenneth,
that helped a lot, thanks.
Pitching is a good idea, although us Europeans don't get baseball too
much ;-)
I managed to get things working as suggested by you:
Global - Roles Requestor: ShowTicket
Queue X - System Everyone: CreateTicket SeeQueue
with this I get exactly what I'm aft
Hi Kevin,
thanks for your hint. So - at least for me - QueueWizard is not
available in 4.0 as I am not able to update the installation framework
on my own :-)
Thanks and best regards - Michael
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