[rt-users] Problem with making a custom scrip

Hi, I'm currently working on making a scrip for RT4 which should eventually allow us to do the following: - User fills in the CF ticket type: Incident, Problem or Change. - User fills in the CF priority: 1, 2, 3 or 4. (in this setup we chose to make this a CF so that we can restrict the

[rt-users] Mobile interface Questions

Hi all, There is a login in /m/ but i only get redirected to the mobile IF after loging in on the normal IF.. is this on purpose, or my RT is missconfigured somewhere? Also, there is no mobile selfservice right? Would this be possible by adding a branching logic to /m/index.html to use not _e

Re: [rt-users] Problem with making a custom scrip

Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze: (...) > my $my_type = $self->TicketObj->CustomFieldValues('Type'); Use $self->TicketObj->FirstCustomFieldValue('Type') instead. Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl 2011 Training: http://bestpr

Re: [rt-users] Problem with making a custom scrip

Hi Robert, Thanks for the reply, I've changed that setting but it doesn't seem to fully solve my problem (I do notice a difference). I've modified the scrip a little, it now looks like this: my $my_type = $self->TicketObj->FirstCustomFieldValue('Type'); > if ($my_type =~ /^I/) { $self->TicketObj

Re: [rt-users] Problem with making a custom scrip

hi, shouldn't you remove the trailing ; at the end of the line on the if statement ? if ($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue(Field => 'SLA', Value => 'Urgent'); }; should be if ($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue(Field => 'SLA', Value

Re: [rt-users] Problem with making a custom scrip

Hi Raphaël, I gave that a try just now, doesn't seem to make any difference :( Best regards, Bart 2011/7/26 Raphaël MOUNEYRES > > hi, > shouldn't you remove the trailing ; at the end of the line on the if > statement ? > if ($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue

[rt-users] What permissions to edit RT-at-a-glance?

I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I'm having a look under Global->User Rights and nothing seems to match. I've tried the ModifyGroupDashboard but naturally it's

Re: [rt-users] Problem with making a custom scrip

On Tue, Jul 26, 2011 at 02:40:21PM +0200, Bart wrote: >The first problem I have is that the SLA is already set to the value > "Normal", I see the scrip >running but it keeps saying "Set SLA Low to Normal" or similar for Urgent > (normal is ignored). >So I get a feeling it does somethi

Re: [rt-users] What permissions to edit RT-at-a-glance?

On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote: > I might be wrong, but I seem to remember there was a specific > privilege to let a user edit their RT at a glance (e.g. by letting > them redefine the order of elements). > > I'm having a look under Global->User Rights and nothin

Re: [rt-users] Tuning RT4

On Tue, Jul 26, 2011 at 10:29:19AM +1000, Jeff Fearn wrote: > On 07/26/2011 02:34 AM, Adam Thompson wrote: > Set($AutocompleteOwners, 1); > > Compare the display time "Tickets->New Search" > > With AutocompleteOwners: Time to display: 0.442697 > Without AutocompleteOwners: Time to display: 17.274

Re: [rt-users] Mobile interface Questions

On Tue, Jul 26, 2011 at 11:08:49AM +0200, omaisz-takács dániel wrote: >There is a login in /m/ but i only get redirected to the mobile IF after > loging in on the >normal IF.. >is this on purpose, or my RT is missconfigured somewhere? This is a known but with the Mobile UI. There's a

Re: [rt-users] What permissions to edit RT-at-a-glance?

Ah, thanks! G On 26/07/11 14:27, Kevin Falcone wrote: On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote: I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I'm h

Re: [rt-users] Problem with making a custom scrip

Hi Kevin, Thanks for your reply, that turned out to be toe golden tip :D I was getting those messages in the Web UI and after changing the type to transaction batch it worked :D So to summarize, here's the end result that worked perfectly for me: - Condition: On Transaction - Action: User

Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.

On Mon, Jul 25, 2011 at 06:48:16PM -0500, Scott wrote: > On 07/25/2011 06:15 PM, Kevin Falcone wrote: > >select * from CustomFields where Name = 'CF Name'; > > > > ID NAME TYPE > RENDERTYPE MAXVALUES PATTERN REPEATED VALUESCLASS > BASEDON

Re: [rt-users] Deep Recursion Error, rt-4.0.1

Sorry, there might be a little bit of equivocation in that last email. The missing quote in the apache configuration file is a typo in this email and does not reflect the apache configuration file on the RT server. The error is still occurring. From: Randy Schw

[rt-users] View queue via the web w/o ticket creation ability

I'm definitely an RT newbie (4.0.1) and in our department we wanted to create a generic user account that could login via the web and view a particular queue w/o being able to create a ticket. Not looking for the self service option, but for a privileged user to view a particular queue. This ac

Re: [rt-users] View queue via the web w/o ticket creation ability

On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote: >I know that in order to allow tickets to be created the CreateTicket > permission has to be >given to Everyone. Like most permission schemes, is there a permission > override option for That isn't true. You only

Re: [rt-users] View queue via the web w/o ticket creation ability

Thank you very much Kevin; that did the trick. Quick question, is there a way for the system to respond with "Permission Denied" when clicking on "New Ticket in", other than the error message "Queue could not be loaded."? I was hoping the system would respond similarly to when Take a ticket is

Re: [rt-users] Deep Recursion Error, rt-4.0.1

Hello Randy, It would be hard to reproduce this problem locally and debug remotly. I believe you're using mod_perl and probably our tricky code that gets name of a variable by a reference has problems your enviroment. Try FastCGI, it may be easiest solution for you. On Tue, Jul 26, 2011 at 10:12

[rt-users] "RT couldn't store your session" when moving to a new server

I've read many threads on this issue but none of the suggestions have worked for me. I'm trying to move an existing 3.6.5 database to a new server to set up a sandbox for testing the 4.x upgrade. I have 3.6.5 installed and running on the new server with our plugins and customizations. Now

Re: [rt-users] Tuning RT4

On 07/26/2011 11:32 PM, Kevin Falcone wrote: On Tue, Jul 26, 2011 at 10:29:19AM +1000, Jeff Fearn wrote: On 07/26/2011 02:34 AM, Adam Thompson wrote: Set($AutocompleteOwners, 1); Compare the display time "Tickets->New Search" With AutocompleteOwners: Time to display: 0.442697 Without Autocompl

[rt-users] RT3 - Custom Field search box in at a glance

Hi All, Within our relatively new instance of RT 3.8.10 an custom field is created for the external ticket / reference number. Despite searches, possibly with wrong words, on RT-Users and the Wiki the following question still remains: The normal search box above doesn't return any matches on th

[rt-users] RT4 "Articles" documentation

Hi all, I'm unable to find much documentation regarding "Articles" in RT4. I know RTFM was integrated into RT itself. It seems some of the functionality has changed. There is some information here about RTFM and some of it applies to RT4. The websi