Ive also tried
my $Attachment = $self->TicketObj->TransactionObj->Attachments;
my $Content = $Attachment->First->Content;
but I get an error on that saying:
ug 12 15:48:01 rt RT: Scrip 6 IsApplicable failed: Can't locate object method
"Attachments" via package "No object mapping for field" (perhap
*To replicate this issue:*
Configuration -> Queues -> -> Watchers -> Check the box next to
the group (Systems) -> Save Changes
*Results *
- Could not remove that principal as a Cc for this queue
The log file at /opt/rt3/var/log/rt.log says:
[Fri Aug 12 21:13:21 2011] [warning]: User not load
Need a little help and would appreciate any advice.
I am trying to write a scrip for
"On Correspond Notify Requestors and Ccs"
I have Condition set to User defined and stage set to transactionbatch.
In Custom condition I have:
my $Content = $self->TransactionObj->Attachments->First->Content;
$RT
KEvin,
You mean a config setting for how the text wraps in the CF when I type it
in? If so, which one?
Thanks.
Kenn
LBNL
On Fri, Aug 12, 2011 at 12:40 PM, Kevin Falcone
wrote:
> On Fri, Aug 12, 2011 at 12:24:01PM -0700, Kenneth Crocker wrote:
> >To list,
> >
> >It is as I expected. Bot
Mike,
A question. If the unowned tickets cannot be seen by anyone, how do they get
assigned? If the assigners are in a different group than the group possible
owners, then you just give the "ShowTicket" right to the assigner group and
to the role "Owners".
Kenn
LBNL
On Fri, Aug 12, 2011 at 1:11
Thanks for the reply Kenn,
RT4 is being used by a small software company. As tickets come in they are assigned to a
developer. The developer only needs to see his own tickets, he does not to see other
tickets coming in and being assigned elsewhere. We would like to restrict the
"Unowned Ticket
On Fri, Aug 12, 2011 at 10:32:20AM -0700, Erik Lyons wrote:
> Thanks Kevin,
>
> That helped, at least with getting some proper logging going on. I did
> even get one or two cryptic references to ExternalAuth and LDAP in the
> log. Unfortunately, though, I still don't see any evidence that a
> conn
Kenn –
That was my problem – too generous with permissions! I’ve got it now.
Thanks for your help!
Laura C. Henry, MLS
Assistant Systems Librarian
Beaufort County Library
311 Scott Street, Beaufort, SC 29902
Phone 843.255.6444 lhe...@bcgov.net
www.beaufortcountylibrary.org
For Learning ♦ For L
On Fri, Aug 12, 2011 at 12:24:01PM -0700, Kenneth Crocker wrote:
>To list,
>
>It is as I expected. Both the body of the actual email and what shows in
> RT history (hitting
>the "Show" button for outgoing email) have the text strung out to the
> right for about 150
>characters wi
Great!!
Thanks Kevin, that is exactly what I was talking about and exactly what I
thought.
Much appreciated.
Mike.
On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone wrote:
> On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote:
> >I'm just curious if there are plans to create a "right
To list,
It is as I expected. Both the body of the actual email and what shows in RT
history (hitting the "Show" button for outgoing email) have the text strung
out to the right for about 150 characters with no wrap.
I'm sure I've got a configuration setting wrong. Which setting in the config
fil
Thanks Kevin,
That helped, at least with getting some proper logging going on. I did
even get one or two cryptic references to ExternalAuth and LDAP in the
log. Unfortunately, though, I still don't see any evidence that a
connection is attempted. I'm a little concerned about escaping in the LDAP
a
Mike,
Every user can modify their own home page to see whatever they want. The
queries they can choose from comes from either the basic list offered from
RT as well as any personal Queries AND any Queries saved for a group they
are a member of. They can also see thier own personal dashboards along
Thomas,
That won't limit the drop-down list, will it?
Kenn
LBNL
On Fri, Aug 12, 2011 at 9:45 AM, Thomas Sibley wrote:
> On 08/12/2011 12:16 PM, Henry, Laura wrote:
> > Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and
> > Group Rights and all the Queue Configuration field
Laura,
What you are talking is possible, but it would be thru Permissions on a
Queue-by-Queue basis. Once someone has a right globally, you are pretty
limited in the ability to restrict access anywhere else. However, if you
grant "OwnTicket" to a particular group for a particular Queue, then only
On 08/12/2011 12:16 PM, Henry, Laura wrote:
> Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and
> Group Rights and all the Queue Configuration fields, as well as the
> wiki, searched the RT book on Google Books (Only parts of the book are
> available there, but I don’t own it
I manage tech requests in our five-branch library system. At each of our five
branches, we have a “first responder” who fixes local technical issues, and if
the first responder can’t handle the issue, it gets escalated to me.
Right now I have RT set up so that any of the first responders or I ca
How can I modify "RT at a glance" so that different groups (or users)
see different elements, e.g hide "Unowned Tickets" from the developers
group?
Also how can I customize which columns display in e.g. "My Tickets" for
everyone (not just me) or for a user group?
Thanks,
Mike
RT T
On Fri, Aug 12, 2011 at 01:15:45PM +0100, Jayden Morse wrote:
>Hi,
>
>when I try to login in Request Tracker 4.0.1 I get the following error
> messages in Apache:
>
>[Fri Aug 12 07:50:44 2011] [error]: FAILED LOGIN for root from 10.23.8.56
>(/opt/rt4/sbin/../lib/RT/Interface/Web.
On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote:
>I'm just curious if there are plans to create a "right" that can be given
> out to allow an
>individual to change the owner on a ticket that is owned by somebody else?
>I've found some workarounds when googling and searchin
On Fri, Aug 12, 2011 at 08:49:05AM +1000, Joanne Keown wrote:
>Hi RT gurus,
>
>
>
>I have a situation where emails from RT are going into SOME ISP email
> inboxes but not
>others. Gmail & Hotmail are OK, however, Optusnet and others are being
> filtered out as spam
>with the
Hi,
when I try to login in Request Tracker 4.0.1 I get the following error messages
in Apache:
[Fri Aug 12 07:50:44 2011] [error]: FAILED LOGIN for root from 10.23.8.56
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
[Fri
Aug 12 09:50:48 2011] [warn] [client 10.23.8.56] mod_include: Options
+I
Okay i have installed the History Extension from you Chris
but i don't understand in which way the plugin work.
i want to filter out some messages from the history for an specific user
group
but for admins it should be still display all messages
so in which way i'll have to do this?
best
Hello Chris
Thnx i'll have a look
best regards john s.
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Greets list members.
I'm looking at leaving our RT3 deployment behind and starting fresh
with an RT4 deployment.
One of the issues we had with RT3 was the amount of images and
attachments that got stored in the tickets and db which at this stage
is sitting at 350GB.
Is there a mechanism with RT4 t
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