[rt-users] White screen when logging it RT 3.8.6

2011-09-13 Thread Warren du Toit
Hi There, Two days ago I was working within RT as I do on a daily basis and I noticed that the 'Owners' had disappeared. My attempt at fixing this, I rebooted the Server where RT is hosted. The next time I logged on, I got a blank white screen and so does any other user logging in. Could you

Re: [rt-users] White screen when logging it RT 3.8.6

2011-09-13 Thread Mark Goodge
On 13/09/2011 09:14, Warren du Toit wrote: Hi There, Two days ago I was working within RT as I do on a daily basis and I noticed that the ‘Owners’ had disappeared. My attempt at fixing this, I rebooted the Server where RT is hosted. The next time I logged on, I got a blank white screen and so

[rt-users] RT4.0.2 Branded Queue

2011-09-13 Thread Indrek Paas
Hi, I have been trying to get BrandedQueues to work with RT4 on Debian. Got the extension installed but when I activate in RT_SiteConfig.pm and issue Apache restart I get: # /etc/init.d/apache2 restart Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]: (in cleanup) Error

Re: [rt-users] How to setting multiple email addresses on Request Tracker

2011-09-13 Thread Samuel Ferdian
Thank you Roy, i already set that way and now the multiple email address is work on my RT instance. Regards, Samuel On Fri, Sep 9, 2011 at 4:53 PM, Raed El-Hames < raed.el-ha...@daisygroupplc.com> wrote: > Samuel, > > ** ** > > I must admit I know little about getmail, but assuming the xxx

Re: [rt-users] RT4.0.2 Branded Queue

2011-09-13 Thread Kevin Falcone
On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote: > Hi, > > I have been trying to get BrandedQueues to work with RT4 on Debian. > Got the extension installed but when I activate in RT_SiteConfig.pm > and issue Apache restart I get: The BrandedQueues extension has been part of core sinc

Re: [rt-users] RT4.0.2 Branded Queue

2011-09-13 Thread Indrek Paas
Hi, That was easy. Didn't notice the field before. I will test it when I get the chance. Thank you, On Tue, Sep 13, 2011 at 5:03 PM, Kevin Falcone wrote: > On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote: >> Hi, >> >> I have been trying to get BrandedQueues to work with RT4 on Debi

Re: [rt-users] RT4.0.2 Branded Queue

2011-09-13 Thread Indrek Paas
Branding kind of works. But something is still off a bit. In subject I can still see the old Queue name and in auto reply it is like this: This message has been automatically generated in response to the creation of a trouble ticket regarding: "WEB: RT Branding test 2", a summary of which a

Re: [rt-users] SQL syntax error when creating database

2011-09-13 Thread Raymond Norton
>BTW your command output implies that your DatabaseName is unset. I started over and have gotten past the database error. It seems it was not picking up on the name because of a typo (just guessing). Thank you RT Training Sessions (http://bestpractical.com/services/training.html) *

Re: [rt-users] RT4.0.2 Branded Queue

2011-09-13 Thread Kevin Falcone
On Tue, Sep 13, 2011 at 07:04:51PM +0300, Indrek Paas wrote: > Branding kind of works. But something is still off a bit. > In subject I can still see the old Queue name and in auto reply it is like > this: If you've customized your templates or upgraded your RT, you likely need to fix a number of

[rt-users] Multiple value match for attr_match_list

2011-09-13 Thread Hossein Rafighi
Hi all, We have RT4.0 with RT::Authen::ExternalAuth. In attr_match_list section we have: 'attr_match_list' => ['Name', 'EmailAddress', 'RealName', ], 'attr_map'=> {

Re: [rt-users] Multiple value match for attr_match_list

2011-09-13 Thread Kevin Falcone
On Tue, Sep 13, 2011 at 12:04:44PM -0700, Hossein Rafighi wrote: > Hi all, > > We have RT4.0 with RT::Authen::ExternalAuth. In attr_match_list > section we have: > 'attr_match_list' => ['Name', >'EmailAddress', >'

[rt-users] Radio buttons in 4.0

2011-09-13 Thread Yan Seiner
I'm playing with radio buttons in 4.0. I can configure them as Yes/No but I end up with 3 - No Value | Yes | No. Is there any way to get rid of the "No Value" button? RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * S

Re: [rt-users] Multiple value match for attr_match_list

2011-09-13 Thread Hossein Rafighi
Hi Kevin, Much appreciated. Using alternate email addresses instead of alternate uids sounds even better. Is this url: http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo what I need? If not, can you please point me to a page where step-by-step instruction is. Again, many

Re: [rt-users] Radio buttons in 4.0

2011-09-13 Thread Kevin Falcone
On Tue, Sep 13, 2011 at 03:09:03PM -0700, Yan Seiner wrote: > I'm playing with radio buttons in 4.0. I can configure them as Yes/No but > I end up with 3 - No Value | Yes | No. Is there any way to get rid of the > "No Value" button? Nope. -kevin pgpMUi0yaCx11.pgp Description: PGP signature --

Re: [rt-users] Multiple value match for attr_match_list

2011-09-13 Thread Kevin Falcone
On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote: >Much appreciated. Using alternate email addresses instead of alternate > uids sounds even >better. Is this url: > [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo >what I need? If not, can you p