[rt-users] Remove ticket number/tag from subject

2011-09-27 Thread Kristofer Pettijohn
Hello, I am currently using OTRS, and am evaluating RT. One feature that OTRS has that is a requirement for us is to remove the ticket number from the subject line and leave the customers subjects in tact, yet being able to change the title of the ticket in the system. Is RT able to do this?

Re: [rt-users] Problems with Fetchmail/RT Mailgate

2011-09-27 Thread josh.cole
To simplify, I enabled pop on another one of our exchange servers. I changed the login method on it so that it is not secure. I configured the pop account on my machine and was able to authenticate from my email client. I am receiving the same error with fetchmail which is really frustrating. Ne

[rt-users] More tickets Indicator on RT-at-a-Glance search results

2011-09-27 Thread Sharon . Belliveau
Hello - We've had several users ask if dashboards on the RT-at-a-Glance page could include an indicator that there are more tickets for this search. For example, each dashboard shows the first 15 (or whatever number is set in Preferences) tickets returned by the search. There is no hint that there

[rt-users] requestor field in dashboards

2011-09-27 Thread Daniel De Marco
Hi, is it possible to change the requestor field in dashboards so that it displays the requestor name instead of the requestor email address? It would save some horizontal space, allowing more useful information to be displayed. I looked a bit into the webinterface, but I didn't see anything obv

[rt-users] RT CLI linking tickets

2011-09-27 Thread Yan Seiner
What's the proper incantation for linking tickets via the CLI? rt help link says: rt link 2 dependson 3 but it does: root@svr-rt:~# /opt/rt4/bin/rt link 4 dependson 3 rt: Different ids in URL (`//REST/1.0/ticket/link') and submitted form (`4'). Google comes up short on that cryptic error. -

[rt-users] Bug or feature? Unpriviledged users see first article via webinterface

2011-09-27 Thread Lars Braeuer
Hi, I was wondering if it is possible to allow a priviledged user to start a ticket as type "comment" instead type "reply". We are using 4.0.0 and I haven't seen anything like this in the changelog of 4.0.{1,2}. We have the following problem: Sometimes we open a new ticket (i.e. "New ticket in

Re: [rt-users] Revoking system wide ModifyCustomField in RT4?

2011-09-27 Thread Kenneth Crocker
Thomas, Oh yea. The "Global" part. DUH. Kenn On Tue, Sep 27, 2011 at 9:11 AM, Thomas Sibley wrote: > On 09/27/2011 11:58 AM, Kenneth Crocker wrote: > > I thought it would be Config->CustomFields->(select field)->Group Rights. > > Yep, ModifyCustomField is there too, but Todd said it was a sys

Re: [rt-users] Revoking system wide ModifyCustomField in RT4?

2011-09-27 Thread Thomas Sibley
On 09/27/2011 11:58 AM, Kenneth Crocker wrote: > I thought it would be Config->CustomFields->(select field)->Group Rights. Yep, ModifyCustomField is there too, but Todd said it was a system-wide right and didn't say it was limited to only one CF. Thomas RT Training Sessions (http://bestp

Re: [rt-users] Revoking system wide ModifyCustomField in RT4?

2011-09-27 Thread Kenneth Crocker
Todd, I thought it would be Config->CustomFields->(select field)->Group Rights. Kenn LBNL On Tue, Sep 27, 2011 at 6:00 AM, Thomas Sibley wrote: > On 09/26/2011 10:22 PM, Todd Chapman wrote: > > Where in RT 4 would I revoke a system-wide ModifyCustomField right for a > > user defined group? I be

Re: [rt-users] Revoking system wide ModifyCustomField in RT4?

2011-09-27 Thread Todd Chapman
Wow, I'm losing it. Thanks Thomas. On Tue, Sep 27, 2011 at 9:00 AM, Thomas Sibley wrote: > On 09/26/2011 10:22 PM, Todd Chapman wrote: > > Where in RT 4 would I revoke a system-wide ModifyCustomField right for a > > user defined group? I believe this right was granted in RT3. > > The same place i

Re: [rt-users] Revoking system wide ModifyCustomField in RT4?

2011-09-27 Thread Thomas Sibley
On 09/26/2011 10:22 PM, Todd Chapman wrote: > Where in RT 4 would I revoke a system-wide ModifyCustomField right for a > user defined group? I believe this right was granted in RT3. The same place it was in RT 3. Configuration → Global → Group Rights. Thomas RT Training Sessions (http:/

Re: [rt-users] Problem with own CF scrip

2011-09-27 Thread john s.
Does anybody understand which problem i have ... ? Or are my details which i 've mentioned here induce to much more confusing ? best regards john ... -- View this message in context: http://old.nabble.com/Problem-with-own--CF-scrip-tp32503721p32527254.html Sent from the Request Tracker -

[rt-users] Bug in /Articles/Article/Edit.html

2011-09-27 Thread Todd Chapman
No checking of ModifyCustomField right is done, so all CFs are presented as editable when some are not. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 & 27, 2011 * San Francisco, CA, USA — October 18 & 19, 2011 * Washington DC, U

Re: [rt-users] Global setting for Rows per page in Search Preferences

2011-09-27 Thread Gerard FENELON
Chris In RT3.8 /opt/rt3/etc/RT_SiteConfig.pm:Set($DefaultSummaryRows, 25); Gerard On 2011-09-26 22:08, Christopher Stahl wrote: I just can't find a global setting to change the number of Rows per page for search results. It currently defaults to 50. This wouldn't be a problem, but when I c