On Tue, Oct 4, 2011 at 11:06 PM, declaya wrote:
>
>
> Thomas Smith-12 wrote:
>>
>>
>>
>> Discovered another issue... This one isn't strictly RT-related, I don't
>> think.
>>
>> The email gateway is no longer working. When I configured Apache auth,
>> I had to do it at the /opt/rt4 level--otherwise
Thomas Smith-12 wrote:
>
>
>
> Discovered another issue... This one isn't strictly RT-related, I don't
> think.
>
> The email gateway is no longer working. When I configured Apache auth,
> I had to do it at the /opt/rt4 level--otherwise, RT would display the
> login page without the option to
Hi,
I have ExternalAuth working for people who login via the web
interface. Existing users are also able to submit tickets through the
email gateway. However, user accounts are not created via the email
gateway. The following string of errors appears for each attempt:
[Wed Oct 5 05:08:27 2011]
On Tue, Oct 4, 2011 at 8:42 PM, Thomas Smith wrote:
> Thanks Kevin! That setting worked!
>
> On Tue, Oct 4, 2011 at 1:37 PM, Kevin Falcone
> wrote:
>> On Tue, Oct 04, 2011 at 01:22:24PM -0700, Thomas Smith wrote:
>>> Thanks again Ruslan!
>>>
>>> I've got this mostly working but I'm missing somet
Thanks Kevin! That setting worked!
On Tue, Oct 4, 2011 at 1:37 PM, Kevin Falcone wrote:
> On Tue, Oct 04, 2011 at 01:22:24PM -0700, Thomas Smith wrote:
>> Thanks again Ruslan!
>>
>> I've got this mostly working but I'm missing something and I'm just
>> not seeing what that is...
>>
>> Apache auth
Can't call method "SetDisabled" on an undefined value at
/opt/rt4/sbin/../lib/RT/User.pm line
Any ideas?
--
View this message in context:
http://old.nabble.com/Error-when-users-login-for-the-first-time-tp32592800p32592800.html
Sent from the Request Tracker - User mailing list archive at Nabble
On 10/4/11 2:58 PM, "Gary Greene" wrote:
> On 10/4/11 2:51 PM, "Kevin Falcone" wrote:
>> On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
>>> On 10/3/11 7:11 AM, "Kevin Falcone" wrote:
On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
> I¹ve both Authen::ExternalA
On 10/4/11 2:51 PM, "Kevin Falcone" wrote:
> On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
>> On 10/3/11 7:11 AM, "Kevin Falcone" wrote:
>>> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote:
> On 10/3/11 7:11 AM, "Kevin Falcone" wrote:
> > On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
> >> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
> >> when I attempt to login via the Web UI on
On Wed, Oct 05, 2011 at 10:27:19AM +1300, Gino Lisignoli wrote:
> It double turns out that we do use LDAP for authentication and that
> I didn't really look hard enough.
> Added Set( @Plugins, qw(RT::Authen::ExternalAuth) );
>
> And now I get:
>
> [critical]: RT::Authen::ExternalAuth::LDAP::_GetB
On 10/3/11 10:35 AM, "Gary Greene" wrote:
> On 10/3/11 7:11 AM, "Kevin Falcone" wrote:
>> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote:
>>> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
>>> when I attempt to login via the Web UI on my iPhone with an Ext
It double turns out that we do use LDAP for authentication and that I
didn't really look hard enough.
Added Set( @Plugins, qw(RT::Authen::ExternalAuth) );
And now I get:
[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_DN_SYNTAX 34
(/opt/rt4/local/plugins/
On Tue, Oct 04, 2011 at 01:22:24PM -0700, Thomas Smith wrote:
> Thanks again Ruslan!
>
> I've got this mostly working but I'm missing something and I'm just
> not seeing what that is...
>
> Apache auth via LDAP (mod_auth_ldap) is working correctly--the user
> gets into RT, but no options are avai
On Tue, Oct 04, 2011 at 03:56:28PM -0400, Joe Landman wrote:
> Hi folks
>
> We are using RT (3.8.7 right now) for ticketing. Mostly for email
> for our customers. We'd like to give them web access, but we want
> to make sure that users can only see either "public" tickets or
> their own ticket
On Wed, Oct 05, 2011 at 08:56:57AM +1300, Gino Lisignoli wrote:
> Ah, Turns out our previous administrator isn't using ldap for login
> authentication. I've disabled it for now but it hasn't had any
> effect.
>
> I've reset the root password and managed to login successfully. So
> no issues there.
Thanks again Ruslan!
I've got this mostly working but I'm missing something and I'm just
not seeing what that is...
Apache auth via LDAP (mod_auth_ldap) is working correctly--the user
gets into RT, but no options are available except "Tickets" (along
with Open, Create, etc, within the Tickets men
Hi folks
We are using RT (3.8.7 right now) for ticketing. Mostly for email
for our customers. We'd like to give them web access, but we want to
make sure that users can only see either "public" tickets or their own
tickets.
Not sure how to do this. We've RTFMed a number of times, play
Ah, Turns out our previous administrator isn't using ldap for login
authentication. I've disabled it for now but it hasn't had any effect.
I've reset the root password and managed to login successfully. So no
issues there. Then reset my user password and logged in, no problems.
Then I tried t
On Wed, Oct 05, 2011 at 08:18:12AM +1300, Gino Lisignoli wrote:
>I'm now logging to /opt/rt4/log but the only error message I get (debug)
> is:
>
>[Mon Oct 3 21:02:48 2011] [error]: FAILED LOGIN for
> [1]gino.lisign...@foo.co.nz from
>xx.xx.xx.xx (/opt/rt4/sbin/../lib/RT/Interface/W
I'm now logging to /opt/rt4/log but the only error message I get (debug) is:
[Mon Oct 3 21:02:48 2011] [error]: FAILED LOGIN for
gino.lisign...@foo.co.nz from xx.xx.xx.xx
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
I've tried commenting out our ldap authentication method but that hasn't
Hi,
Sort of locking can be done with PriorityAsString extension. Locking
changes to admins would require some hacking and probably in
PriorityAsString extension.
On Tue, Oct 4, 2011 at 8:21 PM, Zoedog wrote:
>
> I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
> prio
I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.
Is there a way, and how c
I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.
Is there a way, and how c
josh.cole wrote:
I looked in the mason cache folder and there was nothing inside of there. I
did restart apache a few times, not sure if it empties that folder. Is there
a RT command you run to clear cache?
Do you have DevelopMode set to true or on?
If RT is installed from source then the ma
Have a look at
http://issues.bestpractical.com/Ticket/Display.html?id=18426
-kevin
On Tue, Oct 04, 2011 at 01:32:48PM -0300, Daniel Silveira wrote:
>Ok.
>Put the log on both boxes. Preparation and Commit (clean-up):
>
>Condition: on transaction
>Action: User Defined
>Template
Ok.
Put the log on both boxes. Preparation and Commit (clean-up):
Condition: on transaction
Action: User Defined
Template: Global template: Blank
Stage: TransactionBatch
Custom condition:
empty
Custom action preparation code:
$RT::Logger->info("Preparation-box - Id:
".$self->TransactionObj
On 10/04/2011 12:25 PM, Cena, Stephen (ext. 300) wrote:
Thomas: I've been looking. The only screen I've found ModifySelf on is
if I go to User Rights under Global. I've seen nothing affiliated with
Groups and ModifySelf. Which screen is it on?
If you can grant a right to a user, you can grant t
Nevermind, I found it. I must have overlooked it in the Gloabal Groups.
There it is is though.Plain as day. *smh*
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
*
Thomas: I've been looking. The only screen I've found ModifySelf on is
if I go to User Rights under Global. I've seen nothing affiliated with
Groups and ModifySelf. Which screen is it on?
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA Oct
I looked in the mason cache folder and there was nothing inside of there. I
did restart apache a few times, not sure if it empties that folder. Is there
a RT command you run to clear cache?
Joop wrote:
>
> josh.cole wrote:
>> I tried tweaking Modify.html in
>> /opt/rt4/share/html/Ticket/Element
On 10/04/2011 10:18 AM, Cena, Stephen (ext. 300) wrote:
> There is no group management to enable ModifySelf for all my users. How
> do I do this? None of my users can edit their profiles.
Grant ModifySelf to Privileged globally.
RT Training Sessions (http://bestpractical.com/services/trai
There is no group management to enable ModifySelf for all my users. How
do I do this? None of my users can edit their profiles.
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & Nove
Izz Abdullah wrote:
I want to implement this exact setting for unprivileged users. We do not have
any special callbacks, and therefore don't have a directory structure like:
/opt/rt3/local/html/Callbacks/mococo/Ticket/Elements/ShowHistory/SkipTransaction
(we're using RT4.0.2, but the /opt/rt4/
I want to implement this exact setting for unprivileged users. We do not have
any special callbacks, and therefore don't have a directory structure like:
/opt/rt3/local/html/Callbacks/mococo/Ticket/Elements/ShowHistory/SkipTransaction
(we're using RT4.0.2, but the /opt/rt4/local/html directory i
Never mind...
I just stumbled upon the CreatorObj.
Changed the scrip to the following:
my $my_owner = $self->TicketObj->CreatorObj->Name;
> $self->TicketObj->AddCustomFieldValue(Field => 'Last Owner', Value =>
> $my_owner);
> my ($code, $msg) = $self->TicketObj->SetOwner(6, 'Force');
> return 1;
I've switched to TransactionCreate for these Scrips and my emails are working
now
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 4 Oct 2011, at 09:24, Justin Hayes wrote:
> The only d
Hi,
I'm currently struggling with this scrip, in separate parts it works but
together it kinda makes a mess O_o
Some background on the scrip. We want the ticket owner to be set to Nobody
on close, when tickets reopen they will show up in the New/nobody queue for
everyone in a support group to pic
The only difference between this and my other queues appears to be that whereas
for all my other queues all requestors are in Groups, with quite a few rights,
the requestors on this queue do not, and only have CreateTicket and
ReplyToTicket from the Everyone group.
I've got another Scrip that s
38 matches
Mail list logo
