Hello C.Loos
Now everything is working fine ... it was my fault i missunderstood a basic
konwledge thing
i'm confused with the dashboard view and the view if you click on the
highlighted button on the dasboard i thought it should be the same
mea culpa
But one thing would be fine if
Hi Kevin,
> > we had the same problem here, disabling the GPG Stuff made the segfaults go
> > away.
>
> Were you actually using gpg, or did you just have the perl modules installed
> and that
> was enough to cause segfaults?
I have installed RT out of the box using Debian Packages which as far
These are the options we use in our config:
# ---
# More about requestor
# ---
Set($MoreAboutRequestorTicketList, "Active");
Set($MoreAboutRequestorExtraInfo, "EmailAddress WorkPhone MobilePhone");
Set($MoreAboutRequestorGroupsLimit, undef);
Set($ShowMoreAboutPrivilegedUsers, 1);
These options e
Hello,
I am trying to serve rt from "/rt". I have read the web_deployment.pod and
I thought I'd configured apache correctly but I still cant get rt to start.
The apache error log says "File does not exist: /var/www/rt".
Here's my apache config:
ServerAdmin webmaster@localhost
D
On Wed, Nov 02, 2011 at 01:07:17PM -0700, Kenneth Crocker wrote:
>What is the difference between "ModifyScrips" and "ExecuteCode"? The
> wording for "ExecuteCode"
>says it allows the writing of perl code, but I thought that's what
> "ModifyScrips" did.
ExecuteCode affects changing Scrips
I believe RT installs itself in /opt/rt4/ ?
This is houw my Apache config looks atm:
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
ErrorLog /op
On Thu, Nov 03, 2011 at 11:24:56AM +1100, Samuel Leslie wrote:
>I've just implemented the below for a few of the more common fields,
> however, there's still
>several custom fields that are very queue specific so if implemented as
> below it will result
>in the Queue Summary being ful
On Wed, Nov 02, 2011 at 12:39:55PM -0600, Carlos Ramos wrote:
> On Wed, Nov 2, 2011 at 10:58 AM, Kevin Falcone
> wrote:
> > On Wed, Nov 02, 2011 at 10:13:40AM -0600, Carlos Ramos wrote:
> >> On Wed, Nov 2, 2011 at 1:44 AM, Nehmer Torben
> >> wrote:
> >> > Good morning,
> >> >
> >> > we had the s
On Thu, Nov 03, 2011 at 09:47:38AM +0100, Nehmer Torben wrote:
> > > we had the same problem here, disabling the GPG Stuff made the segfaults
> > > go away.
> >
> > Were you actually using gpg, or did you just have the perl modules
> > installed and that
> > was enough to cause segfaults?
>
> I
On 11/03/2011 7:23 AM, Jim T wrote:
Hello,
I am trying to serve rt from "/rt". I have read the web_deployment.pod
and I thought I'd configured apache correctly but I still cant get rt
to start. The apache error log says "File does not exist: /var/www/rt".
Here's my apache config:
S
On Thu, Nov 3, 2011 at 8:55 AM, Kevin Falcone wrote:
> On Thu, Nov 03, 2011 at 09:47:38AM +0100, Nehmer Torben wrote:
>> > > we had the same problem here, disabling the GPG Stuff made the segfaults
>> > > go away.
>> >
>> > Were you actually using gpg, or did you just have the perl modules
>> >
On Thu, Nov 03, 2011 at 10:55:45AM -0400, Kevin Falcone wrote:
> On Thu, Nov 03, 2011 at 09:47:38AM +0100, Nehmer Torben wrote:
> > > > we had the same problem here, disabling the GPG Stuff made the
> > > > segfaults go away.
> > >
> > > Were you actually using gpg, or did you just have the perl m
On 11/03/2011 Jim T wrote:
I am trying to serve rt from "/rt". I have read the web_deployment.pod
and I thought I'd configured apache correctly but I still cant get rt
to start. The apache error log says "File does not exist: /var/www/rt".
Untested, but on a hunch try changing the ScriptAlias l
Hi there,
I have a question about lifecycles (which are the next best thing to sliced
bread in my opinion):
Is it possible to adjust the default lifecycle without having to overwrite it
completely? What I simply want to have are a few changed actions (basically we
want responses on Resolve, no
The trailing slash was at fault :)
Thank you Thomas, and to the other responders.
Regards, Jim
On Thu, Nov 3, 2011 at 3:48 PM, Thomas Sibley wrote:
> On 11/03/2011 Jim T wrote:
>
>> I am trying to serve rt from "/rt". I have read the web_deployment.pod
>> and I thought I'd configured apache co
I am looking to use RT's ticket search feature to show tickets that were
created "this month", ie November 1st - November 30th. Also another
search for "last month". we don't want anything that is - 30 day or - 1
month. We're trying to setup a dashboard that shows customers what is
being wor
Hi Dominic,
agreed, it sounds very much like what I experience here.
Schöne Grüße,
Torben Nehmer
---
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer
CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany
Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
torben
Kevin,
AHH. Thanks. Makes sense.
Kenn
LBNL
On Thu, Nov 3, 2011 at 7:45 AM, Kevin Falcone wrote:
> On Wed, Nov 02, 2011 at 01:07:17PM -0700, Kenneth Crocker wrote:
> >What is the difference between "ModifyScrips" and "ExecuteCode"? The
> wording for "ExecuteCode"
> >says it allows the wr
On Thu, Nov 03, 2011 at 09:20:14AM -0700, Scott Benson wrote:
> I am looking to use RT's ticket search feature to show tickets that
> were created "this month", ie November 1st - November 30th. Also
> another search for "last month". we don't want anything that is -
> 30 day or - 1 month. We're
On Wed, Nov 02, 2011 at 12:02:10PM -0700, Brian Dugay wrote:
>I have RT 3.8.4. One of the groups has asked me if a few members could be
> given the privilege
>to reset passwords for all the members in the group. Thus far in my
> reading, I have not been
>able to find a way to do thi
If you copy the default lifecycle section from RT_Config.pm over to your
RT_SiteConfig.pm file, you should have no problems making that change.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Nehmer Torben
Sent: November-03-11 9:54 A
On Thu, Nov 03, 2011 at 04:53:40PM +0100, Nehmer Torben wrote:
>Is it possible to adjust the default lifecycle without having to overwrite
> it completely? What
>I simply want to have are a few changed actions (basically we want
> responses on Resolve, not
>Comments). Now I don't want
Is there any way to set "show quoted text" to be disabled or expanded by
default?
Thanks,
Josh
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Computer Hardware Services
503-788-6661
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 & 29, 2011
Hello all,
I have finished setting up a new Ubuntu server running RT4.0.2, using
modperl2/apache2 . The issue that I am having is that when users send an
email with text and images in it, the images are being stripped out and
shown as attachments in RT and the AdminCC/watcher emails.
Example
Us
#rt says there's no built-in option for this but it could be
accomplished with javascript.
On 11/3/11 11:56 AM, Josh Tackitt wrote:
> Is there any way to set "show quoted text" to be disabled or expanded by
> default?
>
> Thanks,
> Josh
>
>
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Reed College
Computer Hardware Services
503-788
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