Good morning,
I am currently writing a few scripts for internal usage to faciliate some Scrum
like pattern within RT. One script does create timeLeft Sums on all tickets of
a given sprint (which is a parent ticket). While all and all this works great,
I have a little question regarding RT::Tick
Hallo,
I am new on this list and I did not find a solution to our problem in the
mailing list's archive, sorry I have overlooked something.
We have just started using RT and are generally quite happy with our setup. We
provide a web interface for one support queue that generates tickets, this
Hi,
Welcome to the list :)
In general, an unprivileged user needs "create" rights on the incoming
queue (the one where RT mail is send to).
This is the best way to have e-mail from non users to be received/created
by RT.
After that your regular users are then required to send e-mail to your RT
a
Could you try this condition:
$tickets->LimitSubject( VALUE => “*^*Sprint %”, OPERATOR => 'LIKE' );
-- Bart
Op 29 november 2011 09:12 schreef Nehmer Torben
het volgende:
> Good morning,
>
> ** **
>
> I am currently writing a few scripts for internal usage to faciliate some
> Scrum like pa
Hi,
I've created an account on Wikia in order to do some editing on the RT wiki:
- http://requesttracker.wikia.com/wiki/HomePage
There are a few things that I want to add, but I'm kinda confused by the
structure O_o
I've noticed that only a handfull of articles contain a categorie, these
cat
Hi,
I've created a bash script which will do what I want it to do, using the RT
Tool since this ended up being the easiest for me (I'll look into improving
this further, but for now this works).
Below the code of what I've created:
#!/bin/bash
for i in `/opt/rt4/bin/rt ls -t ticket "Status!='re
Hello Bart,
It would be great to see more structure on the wiki. I think "wiki
chief editor" position is vacant, unfortunately it's not paid, but
much appreciated.
On Tue, Nov 29, 2011 at 2:54 PM, Bart wrote:
> Hi,
>
> I've created an account on Wikia in order to do some editing on the RT wiki:
On Tue, Nov 29, 2011 at 12:41 PM, Bart wrote:
> Could you try this condition:
>
> $tickets->LimitSubject( VALUE => “^Sprint %”, OPERATOR => 'LIKE' );
It wouldn't work. Most times it's easier to use
$tickets->FromSQL("Queue = 'x' AND (Status ...)") instead of Limit*
calls. LIKE adding % around arg
Hi,
Not sure if I should be in such a position, I'm just "teh new guy" ^_~
Maybe when I've actually done some work on the wiki, but for now I wouldn't
feel qualified for that title (need to prove myself first I guess).
But I do want to help think of a way to structure the wiki and modify it so
t
Here's some info on categories:
- http://help.wikia.com/wiki/Help:Category
And an example of how a proper categorie page would look like:
- http://help.wikia.com/wiki/Category:Help
Mind you that both the sub categories + the pages are automatically
displayed. Only the text in the beginnin
Hello Yan,
Are you still struggling with setting up auto-login, go to search and
refresh page?
Try link like the following as a start:
http://localhost:/?user=root&pass=password&q=general
In RT 4 it logs in and redirects to the search.
On Tue, Nov 29, 2011 at 2:24 AM, Yan Seiner wrote:
>
On Tue, Nov 29, 2011 at 3:50 PM, Bart wrote:
> Not sure if I should be in such a position, I'm just "teh new guy" ^_~
>
> Maybe when I've actually done some work on the wiki, but for now I wouldn't
> feel qualified for that title (need to prove myself first I guess).
Perfect candidate. Candidate
I was one of the early contributors in that post, about 5 years ago, and
while I'm about to redeploy 4.0 as a test, I haven't been using RT much in
the interim; I admit I spent more time on content than categorization,
though.
Categories are handy.
- Original Message -
> From: "Ruslan Za
Has anyone ported the Calendar plugin to rt4? I installed it in the
new version (4.0.4). It shows on the home screen, but there is not a
link to the full calendar on the home screen as it was in 3.8.7. I
did some research and found that the error we get when clicking on:
could not find component
On Tue, Nov 29, 2011 at 11:08:03AM -0500, Joe Harris wrote:
> Has anyone ported the Calendar plugin to rt4? I installed it in the
> new version (4.0.4). It shows on the home screen, but there is not a
> link to the full calendar on the home screen as it was in 3.8.7. I
> did some research and fo
I'll make an initial concept of a structure with some
additional explanation on what I have in mind.
Should be done tomorrow I think.
-- Bart
Op 29 november 2011 15:41 schreef Jay Ashworth het
volgende:
> I was one of the early contributors in that post, about 5 years ago, and
> while I'm abo
I have an end user who has the ability to Reply as Requestor however he also
wants to add a cc and although this is an option for Privileged Users it does
not appear to be an option for Self Service (Unprivileged Users)
Is there a setting I can adjust or is this the way it is
Thanks
Joe
Joe K
Ruslan Zakirov wrote:
On Tue, Nov 29, 2011 at 12:41 PM, Bart wrote:
Could you try this condition:
$tickets->LimitSubject( VALUE => “^Sprint %”, OPERATOR => 'LIKE' );
It wouldn't work. Most times it's easier to use
$tickets->FromSQL("Queue = 'x' AND (Status ...)") instead of Limit*
ca
I added a new page under local/html/
Flushed mason cache, restarted apache, all worked fine.
I tested it, it worked fine for a while.
Now it returns a 403 Forbidden and a blank page. Nothing gets sent out.
I can't for the life of me figure out what I did to make it do this. I
was not even
hello list,
I have built my company's RT server to the point where users can authenticate
via LDAP as well as a postfix mail server on the RT host that you can use to
send email to accounts intended for use with RT. This postfix server also has
pop3 and IMAP functionality.
However, I t
I've also tried creating a scrip and gotten this result:
Couldn't compile CustomPrepareCode codeblock '===Create-Ticket: ops Subject:
Code review for {$Tickets{'TOP'}->Subject} Depended-On-By:
{$Tickets{'TOP'}->Id} Queue: ___Approvals Type: approval Content: Someone has
created a ticket. you s
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