Re: [rt-users] CF Link values

2011-12-13 Thread Gerard FENELON
This was sent to Ruslan only by mistake. Resending to the list for others to see. Gerard On 2011-12-08 16:30, Gerard FENELON wrote: Thanks Ruslan finally I used "AllowEncodedSlashes On" on the destiantion server Gerard On 2011-12-08 15:48, Ruslan Zakirov wrote: On Thu, Dec 8, 2011 at 18:12, Ger

Re: [rt-users] A little question about Approval

2011-12-13 Thread Daniel Garcia Mejia
On 12/12/11 18:58, Daniel Garcia Mejia wrote: Then you can define the following workflow? 1.-Create a ticket in a queue. 2.-Automatically pass this ticket to queue '__Approvals' that it is necessary to approve some users. 3.-When the ticket is approved by the some users, that the ticket go to

Re: [rt-users] A little question about Approval

2011-12-13 Thread Kevin Falcone
On Tue, Dec 13, 2011 at 03:05:25PM +0100, Daniel Garcia Mejia wrote: > How many steps in your flow do you envision and what are they for? > > This 'workflow' consists of the following steps: > 1.-For example User B creates a ticket in a queue 'Example1'. > 2.-Automatically, the ticket going to hav

Re: [rt-users] ExternalAuth Installed but not working

2011-12-13 Thread Ryan Backman
Here's a twist on my inability to get ExternalAuth to log. I've started developing some scripts using the REST API and I found that I will get ExternalAuth debug information when I am creating a user. Nice, verbose, wonderful debug information. Unfortunatly, login attempts still only report the

Re: [rt-users] ExternalAuth Installed but not working

2011-12-13 Thread Kevin Falcone
On Tue, Dec 13, 2011 at 12:28:35PM -0800, Ryan Backman wrote: >Here's a twist on my inability to get ExternalAuth to log. I've started > developing some >scripts using the REST API and I found that I will get ExternalAuth debug > information when I >am creating a user. >Nice, verb

[rt-users] User Custom Fields and REST

2011-12-13 Thread Ryan Backman
Anyone have any experience reading and writing to user custom fields through the REST API. I can create and read everything but custom fields. I'm posting to /REST/1.0/user/new/edit with the following: id: new email: jsm...@georgefox.edu name: jsmith CF-Emplid: 1190885 The user is successfully

[rt-users] ExternalAuth Installed but not working

2011-12-13 Thread Ryan Backman
Oops! I'm running RT 3.8.7 with ExternalAuth 0.0.9 =+=+=+=+=+=+=+=+=+ Ryan Backman Programmer / Analyst George Fox University 503.554.2576 =+=+=+=+=+=+=+=+=+> > Your thread never seemed to contain an RT version and an > RT-Authen-ExternalAuth version. If you provided those and I missed > them,

Re: [rt-users] User Custom Fields and REST

2011-12-13 Thread k...@rice.edu
On Tue, Dec 13, 2011 at 12:46:00PM -0800, Ryan Backman wrote: > Anyone have any experience reading and writing to user custom fields > through the REST API. I can create and read everything but custom fields. > > I'm posting to /REST/1.0/user/new/edit with the following: > > id: new > email: js

[rt-users] Upgrade path from 4.0.2 - 4.0.4

2011-12-13 Thread Ram Moskovitz
Looking for a 'yep'. Looks like the upgrade path is going to be pretty painless - nothing in docs/UPGRADE* applies so my steps are: backup rt installation untar to tmp ./configure #using the same options I used for my initial clean install of 4.0.2 make testdeps make fixdeps repeat make testdeps

Re: [rt-users] User Custom Fields and REST

2011-12-13 Thread Ryan Backman
Looking at the database, it would be a simply SQL statement to insert the desired value into the user custom field... Do I need to be aware of anything before I start directly inserting into the RT tables? =+=+=+=+=+=+=+=+=+ Ryan Backman Programmer / Analyst George Fox University 503.554.2576 =+=+

Re: [rt-users] User Custom Fields and REST

2011-12-13 Thread Kevin Falcone
On Tue, Dec 13, 2011 at 04:27:06PM -0800, Ryan Backman wrote: >Looking at the database, it would be a simply SQL statement to insert the > desired value into >the user custom field... Do I need to be aware of anything before I start > directly inserting >into the RT tables? That's re