Re: [rt-users] mysqlcheck reports table errors

2012-01-08 Thread Ruslan Zakirov
http://dev.mysql.com/doc/refman/5.1/en/upgrading.html On Fri, Jan 6, 2012 at 23:00, David Chandek-Stark david.chandek.st...@duke.edu wrote: MySQL 5.0.77 (I know it's past EOL and we should upgrade) RT 3.8.5 Recently we had a hiccup with RT, so I ran mysqlcheck and got these errors: rt3.ACL

Re: [rt-users] [warning]: We opened /dev/null to protect FD #1, but descriptor #1 is already occupied

2012-01-08 Thread Ruslan Zakirov
On Fri, Jan 6, 2012 at 18:08, Gerard FENELON ger...@eve-team.com wrote: Hi since we migrated from 3.8.8 to 3.8.11, I see the following warning in the logs: [warning]: We opened /dev/null to protect FD #1, but descriptor #1 is already occupied at /opt/rt3/bin/webmux.pl line 79 It appeared

Re: [rt-users] RT3.8.8 getting logged out after doing search

2012-01-08 Thread Ruslan Zakirov
Hi, RT version? Show us how your new sessions table looks. SHOW CREATE TABLE sessions; On Fri, Jan 6, 2012 at 15:56, o.n...@cs.ucc.ie wrote: Dear all, We recently had a MySQL crash [ due to RAM failure ], after RAM replaced and sessions table dropped and re-created from Schema in rt3.sql

Re: [rt-users] CustomField that displays users

2012-01-08 Thread Ruslan Zakirov
On Fri, Jan 6, 2012 at 01:42, Brent Wiese bwi...@elementps.com wrote: Thanks! Slight modifications to the Groups.pm worked great... Except for 1 thing. Once I make a CF source be my new module inside the CF, I can't change it back to Provide List... It just goes back to CF display

Re: [rt-users] duplicated RT reply

2012-01-08 Thread Ruslan Zakirov
On Thu, Jan 5, 2012 at 09:41, Thomas Lau thomas@principleone.com wrote: Guys, we have some problem with duplicated ticket reply: here is how we reproduce problem: Situation 1, no duplicated reply: 1. User A created new ticket without CC anyone within the email send to

Re: [rt-users] On Resolve Notify Requestors script email problem

2012-01-08 Thread Ruslan Zakirov
Hi, Are you resolving ticket logged in as requestor? I suspect that it's NotifyActor option affects outcome. On Wed, Jan 4, 2012 at 17:06, kri...@gmail.com wrote: Hi,     I have set a user (with priviledges) who can create, delete, reply, etc     to tickets. But when I close a ticket

Re: [rt-users] [RT4] Mailgate couldn't find sender's address and load a valid user

2012-01-08 Thread Ruslan Zakirov
Hi, From address is wrong in testmail or new users don't have permissions to create tickets. On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUX rmouch...@gmail.com wrote: Hello, I'm trying to configure RT4 so that it will be possible to create ticket from email. The mail server and RT are running

Re: [rt-users] Creating custom fields with non-root account?

2012-01-08 Thread Kenneth Crocker
Stefan, The ability to create/configure a Queue could easily be given Globally to a particular Group by granting that Group the 'SuperUser' right. This would also enable that Group to create/configure/modify Custom Fields. Someone * already* having the SuperUser right navigates thus:

Re: [rt-users] RT3.8.8 getting logged out after doing search

2012-01-08 Thread o . nash
Hi Ruslan, thanks for your reply. here is the sessions table show. mysql show create table sessions;