Re: [rt-users] DB upgrade errors from 3.8.9 to 4.0.4

2012-01-25 Thread Kim Pedersen
On 2012-01-25 17:07, Kevin Falcone wrote: Thanks for that - I had hoped to be able to run both installations side by side on the same system, but what you say makes sense. I'll remove the RPM and re-install yeahhh, sorry about that. With two normal installs, you would be able to do what you wan

Re: [rt-users] DB upgrade errors from 3.8.9 to 4.0.4

2012-01-25 Thread Kevin Falcone
On Wed, Jan 25, 2012 at 04:50:19PM -0400, Kim Pedersen wrote: > On 2012-01-25 16:42, Kevin Falcone wrote: > >Your error appears to be because your 3.8 install is being loaded > >along with the 4.0 install: > >>/usr/lib/perl5/vendor_perl/5.10.1/RT/ACE_Overlay.pm line 650 > >>(/usr/lib/perl5/vendor_p

Re: [rt-users] DB upgrade errors from 3.8.9 to 4.0.4

2012-01-25 Thread Kim Pedersen
On 2012-01-25 16:42, Kevin Falcone wrote: Your error appears to be because your 3.8 install is being loaded along with the 4.0 install: /usr/lib/perl5/vendor_perl/5.10.1/RT/ACE_Overlay.pm line 650 (/usr/lib/perl5/vendor_perl/5.10.1/RT/ACE_Overlay.pm:553) etc etc, others trimmed. ACE_Overlay.pm

Re: [rt-users] RT-to-RT communication

2012-01-25 Thread Alek Cesarz
Kevin Falcone pisze, W dniu 2012-01-25 18:51: > My guess is that RT sees that it is an Autogenerated message and > doesn't want to cause a loop with more autogenerated mail. > > There's a branch to make this path even chattier, which should make it > into 4.0.6, but you can check by looking at the

Re: [rt-users] DB upgrade errors from 3.8.9 to 4.0.4

2012-01-25 Thread Kevin Falcone
On Wed, Jan 25, 2012 at 04:32:54PM -0400, Kim Pedersen wrote: > > Hi everyone > > I have a 3.8.9 RT RPM based (Mandriva) installation runnning on > Postgres that I wanted to upgrade to 4.0.4, and get away from RPM > based distribution of RT at the same time. > > I downloaded the 4.0.4 tarball, r

[rt-users] Filter by requestor email domain

2012-01-25 Thread Ram Moskovitz
Hey there, I'm looking to not auto-reply on create to inbound emails from a certain domain ( anyth...@example.com and even anyth...@sd.example.com). I suppose the right way to go about this is via user defined condition in the global scrip for autoreply on create. I have steps 1 and 3.. what's step

Re: [rt-users] RT-to-RT communication

2012-01-25 Thread Kevin Falcone
On Wed, Jan 25, 2012 at 07:50:53AM +0100, Alek Cesarz wrote: >notifications are sent. when the ticket is opened by ticket from other RT > - no autoreply is >sent. >I checked debug logs - it shows that all scrips are run, but no email is > generated... >1. could somebody point me t

[rt-users] html display - is it working correctly in newer versions of RT?

2012-01-25 Thread Fuzy
Hi, we are using RT v3.8.3. RT if working fine. End-users are sending an e-mail which appears in the RT. Sometimes end-users in there e-mail client like Thunderbird, Outlook etc edits e-mail with different colors adds a table and numbers inside it etc. In this case when mail arrives at RT, only te