[rt-users] Rt 4.0.4 - can rt-extension-formtools modify layout of ticket fields?

Can rt-extension-formtools allow modifying the field layout in RT4.0.4? If there is documentation for this add on or an example of its use somewhere that would be helpful. Thanks, Jim Lesinski RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5

[rt-users] RT::Authen::ExternalAuth cannot find LDAP users if they haven't logged in at least once.

Alle, So we've installed RT::Authen::ExternalAuth, but when we try to search for users to create groups and such, if the user hasn't logged in to RT at least once, they cannot be found. Here is the LDAP excerpt from RT_SiteConfig.PM: Set(@Plugins, (qw(RT::Authen::ExternalAuth)));