Hi,
Could you explain what your trying to achieve? Maybe we can give some input
on the options that you have (we're kinda shooting in the dark now).
A CF is an extra field which can have predefined input or contains open
input. It's considered extra information for a ticket.
In our case we have
Sure. We're still looking at RT, but I am familiar with the concept of custom
fields as they are used in various systems that we currently use (ie
SharePoint, MSCRM, Umbraco, various others, etc)
Currently I am trying to understand what our options are for arranging the
custom fields to
Hello,
Today we discovered, that for a few days one of the messages sent to out
RT is sitting in exim queue and not passing through to RT.
After trying passing it to rt-mailgate by hand we got Unknown encoding
error.
After analyzing the headers it became obvious that the fault is on the
side of
1.
I got partway along writing a Mail Plugin for RT3.8, but, somewhere along the
way, I lost it.
Can anyone point me to any documentation on them? My goal is to remove the
endlessly duplicating newlines of the quoted text on each reply to our tickets
and to remove the signatures.
2.
Certain
Hi,
Yesterday this works 100% but today...
I create a ticket, assign a date of begin and finish, export to iCal and
I observer this...
[Tue Jan 31 16:58:23 2012] [warning]: Unknown property for
Data::ICal::Entry::Event: due at
On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote:
I got partway along writing a Mail Plugin for RT3.8, but, somewhere along
the way, I lost it.
Can anyone point me to any documentation on them? My goal is to remove the
endlessly
duplicating newlines of the quoted text
On Tue, Jan 31, 2012 at 05:54:29PM +0100, Daniel Garcia Mejia wrote:
Hi,
Yesterday this works 100% but today...
I create a ticket, assign a date of begin and finish, export to iCal
and I observer this...
[Tue Jan 31 16:58:23 2012] [warning]: Unknown property for
On Tue, Jan 31, 2012 at 14:42, Robert Wysocki robert.wyso...@contium.pl wrote:
Hello,
Today we discovered, that for a few days one of the messages sent to out
RT is sitting in exim queue and not passing through to RT.
After trying passing it to rt-mailgate by hand we got Unknown encoding
On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote:
I got partway along writing a Mail Plugin for RT3.8, but,
somewhere along the way, I lost it.
Can anyone point me to any documentation on them? My goal is to
remove the endlessly
duplicating newlines of the quoted
Okay. Now I have try to reinstall RT again and so far these are the
configurations I have:
root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
--action init --prompt-for-dba-password
In order to create or update
On 01/31/2012 09:57 AM, Roedel, Mark wrote:
Working well for us so far -- I really like the new look for dashboard emails.
I don't think the dashboard emails have changed since 4.0.4. Are you
comparing to a different version? If not, I'd be curious to see what
change you're talking about. ;)
Greetings,
I am testing rt v4.0.4 with mysql(compiled with sphinx capability) and having
some trouble in full text searching.
Here are some sample search queries from rt.
- Case1: full text search ok with returning right results.
Dnia 2012-01-31, wto o godzinie 21:43 +0400, Ruslan Zakirov pisze:
Was it a mistake in encoding or just unsupported one? Anyway, it
should be reported as a bug report with more details about what was in
headers and what is actual encoding of the mail.
The actual encoding was iso-8859-2 and
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