Re: [rt-users] Custom database query from within RT

2012-03-04 Thread Renney, Paul
Firstly, thanks for the reply. It's good news I can do it using RT's API. The data I am using can be in the RT database. I have looked for any documentation/examples/tutorials of how to use the API with custom tables but can't find any. Can anyone help here? Regards, Paul

[rt-users] how to set up Approvals on RT 4.0.5

2012-03-04 Thread Glyn Davies
Hi Folks, I am completely new to RT. So far I have a basic system working but cannot find any good information on to to configure Approvals. I have already defined a couple of queues that I would like to go through the approval step so if someone could point me in the right direction that would

Re: [rt-users] transaction by misstake shredderd

2012-03-04 Thread john s.
@ktm: Hello It's an deactivated user so i think the transaction is not critical. But the main thing i just don't get it What is the intention from this transaction and what is meant by the null values it isn't clear from my side of view mybe someone has more knowledge about mysql tables