Dnia 2012-05-22, wto o godzinie 07:09 +0200, Robert Wysocki pisze:
Hi,
I'm working on a solution for parking tickets with SLA.
Right now I have a custom status AwaitingClientResponse, which is
(I hope) self-explanatory.
The idea is that Owner sets this status and when Requestors answers,
Hi,
Using RHEL5, RT 3.8.8, Time::DateParse 2006.0814.
When doing a TicketSQL search similar to the following:
Status = 'open' AND Due = '10am tomorrow'
The time portion of the string isn't taken into account.
On the command line, a quick test of Time::DateParse shows it works:
]#
Hi,
I have setup 3 queues in RT 4.0.6, each queue with different default values
for automatically setting a due date when a new ticket is created:
Queue High - requests should be due in 1 day
Queue Normal - requests should be due in 7 days
Queue Low - requests should be due in 14 days
So for
Hello,
I do not understand howto populate custom fields with enter multiple value
type.
Infact I need to populate them with the result of a web service call if it
is possible.
Can you help me?
Thanks in advance for any reply,
Mario
--
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On Jun 4, 2012, at 15:46 , Thomas Sibley wrote:
On 06/01/2012 07:02 PM, Fisher, Michael wrote:
I believe that this affected me too. I performed the upgrade from RT
4.0.5 to 4.0.6 yesterday and email stopped.
The workaround I found was overriding the mail command in my
RT_SiteConfig.pm, as
That's a good start to work with.
Any leads on the proper way to go about sending mail via a template
from inside a scrip would be welcome.
Do I just subclass Action::SendEmail, build my message, and commit()
it? I don't see a way to reference/use a template for that.
Condition: On Resolve
On 06/05/2012 05:20 PM, Jeff Blaine wrote:
That's a good start to work with.
Any leads on the proper way to go about sending mail via a template
from inside a scrip would be welcome.
This is what scrips are meant to do at their core. ;)
Do I just subclass Action::SendEmail, build my
On 6/5/2012 5:29 PM, Thomas Sibley wrote:
Thanks Thomas
Think about it this way. Make your Condition custom On Resolve + Has
Parents
Right.
Then use a standard Notify* action and set the Template on the scrip.
The goal is: On resolve of a child ticket, notify *each parent
tickets'
Jeff,
OK. Here's what you do:
Create a Template called Notify Parents on Resolve.
The Template should have code similar to this (loop thru all parents and
add the Emailaddress of the ticket owner to the To: line in the Template)
at the top (test the code to correct my mistakes):
To: {my
