Ok fixed it, this appears to be working.
Custom Condition:
my $txn = $self->TransactionObj;
my $type = $txn->Type;
return 0 unless ($type eq "Status") || ($type eq 'Set' && $txn->Field eq
'Status');
return 0 unless ($txn->OldValue eq "resolved") || ($txn->OldValue eq "stalled");
return 0 unless
Yep, I was just staring at that and thinking how permissive that was. Fixing it
now.
Brian J. Schrock
Network Operations
The Garden City Group, Inc.
5151 Blazer Parkway Suite A
Dublin, Ohio 43017
Telephone: 614-289-5457
Email: brian.schr...@gcginc.com
-Original Message-
From: rt-users-b
On 06/13/2012 04:15 PM, Brian Schrock wrote:
> Custom Condition:
> my $txn = $self->TransactionObj;
> my $type = $txn->Type;
>
> unless (
> ($type eq "Status") ||
> ($type eq 'Set' && $txn->Field eq 'Status') ||
> ($txn->OldValue eq "resolved") ||
> ($txn->OldValue eq "stalled") ||
Excellent suggestion! This is how I ended up doing it and Operations is testing
it now.
I created a custom field named "Last Reopened Date" and applied that to the
Queues I care about.
I then added this scrip to the queues in question.
Description: On Reopen Set Date
Condition: User Defined
Ac
How do I place this in the title?
http://paste.ubuntu.com/1039470/
I were able to modify the local/html/Elements/Login and
changed
<&| /Widgets/TitleBox, title => loc('Login'), titleright => $RT::VERSION,
hideable => 0 &>
with
<&| /Widgets/TitleBox, title => loc('LOGIN with your AD Credential
How do I place this in the title?
http://paste.ubuntu.com/1039470/
I were able to modify the local/html/Elements/Login and
changed
<&| /Widgets/TitleBox, title => loc('Login'), titleright => $RT::VERSION,
hideable => 0 &>
with
<&| /Widgets/TitleBox, title => loc('LOGIN with your AD Credential
On Wed, Jun 13, 2012 at 5:41 PM, Mark Collins wrote:
> Yes - even after the mason cache has been cleared the callback isn't running.
Check permissions and logs.
> Mark Collins
> Westgate IT
> 0845 017 8852
>
>
> -Original Message-
> From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@g
You should check RT's logs.
On Wed, Jun 13, 2012 at 6:22 PM, Pedro Albuquerque wrote:
> more log
>
> [Wed Jun 13 15:22:04 2012] [warn] [client 193.62.197.26] mod_fcgid: read
> data timeout in 40 seconds, referer: http://rt.ebi.ac.uk/extserv/
> [Wed Jun 13 15:22:04 2012] [warn] [client 193.62.197.
On Wed, Jun 13, 2012 at 12:24 PM, Asif Iqbal wrote:
> On Wed, Jun 13, 2012 at 11:35 AM, Asif Iqbal wrote:
>
>> On Wed, Jun 13, 2012 at 11:30 AM, Asif Iqbal wrote:
>>
>>> On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
>>>
On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov
wrote:
>>
On Wed, Jun 13, 2012 at 7:02 PM, Poulter, Dale
wrote:
> Good morning,
>
>
>
> We are upgrading to 4.0.6 and changing our architecture a little. We will
> be running RT on one server and connect to the database on another server.
> This works fine for most functions but I am attempting to deter
On Wed, Jun 13, 2012 at 11:35 AM, Asif Iqbal wrote:
> On Wed, Jun 13, 2012 at 11:30 AM, Asif Iqbal wrote:
>
>> On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
>>
>>> On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov
>>> wrote:
>>>
On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
Thanks for the update. Perhaps, a wish that can be added to to-do list;-) .
Hossein
On 6/12/2012 6:53 PM, Kevin Falcone wrote:
On Tue, Jun 12, 2012 at 10:29:13AM -0700, Hossein Rafighi wrote:
I am not certain if this is mis/configuration on my part, but it
seems users can only add one attachme
On 12 Jun 2012, at 16:26, Paul Tomblin wrote:
I have a need to access information in another database simultaneously
to the , so I cloned RT::Handle.pm into my own RTx::FooBar::Handle
that access the other database. Now I'm testing this on my Linux box
and everything is running fine, but I copi
On Wed, Jun 13, 2012 at 04:41:23PM +0200, Daniel Garcia Mejia wrote:
> I want to apply the concept of 'Quality review' on creation new
> Articles. I explain: I want that whenyou create a new Article,
> create a kind o 'Approval'. Until this Approval has not been
> approve, not be published this new
On Tue, Jun 12, 2012 at 08:58:56PM +, Scotto Alberto wrote:
>If I understand well, then you didn't search very well: this extension is
> listed in
>bestpractical's website!
>[1]http://bestpractical.com/rt/extensions.html
>
>
> [2]http://search.cpan.org/dist/RT-Extension-SpawnL
On Wed, Jun 13, 2012 at 11:30 AM, Asif Iqbal wrote:
> On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
>
>> On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov
>> wrote:
>>
>>> On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
>>> > On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov >> >
>>> > wr
On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
> On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
>
>> On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
>> > On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov
>> > wrote:
>> >>
>> >> On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal wrote:
>
Coming in late to the party, but wouldn't apache auth do what you are talking
about? Combined with ldapimport, you can import users over ldap, but not
groups. Then you can define your group for authorization as you wish within rt.
At that point you should be able to have both internal and AD gro
Good morning,
We are upgrading to 4.0.6 and changing our architecture a little. We will be
running RT on one server and connect to the database on another server. This
works fine for most functions but I am attempting to determine how the sphinx
server should be setup. This is how I THINK i
On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
> On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
> > On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov
> > wrote:
> >>
> >> On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal wrote:
> >> > I am using external authentication against our corporate
Hi
I want to apply the concept of 'Quality review' on creation new
Articles. I explain: I want that whenyou create a new Article, create a
kind o 'Approval'. Until this Approval has not been approve, not be
published this new Article in the system.
It is possible?
I search in Google but I
Thomas,
Thanks for your prompt reply. The first part answers my question fully,
thanks!
Secondly, do you have any guidance (maybe an outline) of the code I would
put in the template and maybe which template I would use? I've been
scouring the web and haven't come back with much in regards to this
more log
[Wed Jun 13 15:22:04 2012] [warn] [client 193.62.197.26] mod_fcgid: read
data timeout in 40 seconds, referer: http://rt.ebi.ac.uk/extserv/
[Wed Jun 13 15:22:04 2012] [warn] [client 193.62.197.26] (110)Connection
timed out: mod_fcgid: ap_pass_brigade failed in handle_request function,
Hi,
after an upgrade to RT4, I get these errors.
[Wed Jun 13 15:14:50 2012] [info] mod_fcgid: process
/opt/rt4/sbin/rt-server.fcgi(4652) exit(communication error), get stop
signal 15
[Wed Jun 13 15:14:51 2012] [warn] [client 193.62.197.26] mod_fcgid: read
data timeout in 40 seconds,
Can you
On 06/13/2012 09:36 AM, Scott Sjodin wrote:
> First off, thanks so much for your assistance in helping me get RT
> working thus far, this is an awesome community!
>
> Secondly, onto my questions. I've noticed that if I start a ticket via
> e-mail, and in the string of replies/comments, insert an i
On Wed, Jun 13, 2012 at 9:41 AM, Mark Collins wrote:
> Yes - even after the mason cache has been cleared the callback isn't running.
If the callback has an error, it exits silently. I found a couple of
problems like this by going into /opt/rt4/lib/RT.pm and adding
"Carp::click;" just before the
Yes - even after the mason cache has been cleared the callback isn't running.
Mark Collins
Westgate IT
0845 017 8852
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: 12 June 2012 18:54
To: Mark Collins
Cc: rt-users@lis
Hey all,
First off, thanks so much for your assistance in helping me get RT
working thus far, this is an awesome community!
Secondly, onto my questions. I've noticed that if I start a ticket via
e-mail, and in the string of replies/comments, insert an image, that image
then just becomes an attach
We started in v4.0.5 for our upgrade and when someone wanted to create a linked
ticket there was an option to select which queue the new child/linked ticket
would be created in.
We upgrade our dev to 4.0.6 last week to get the security paths available and
now it seems that the linking is like
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