Hi,
Sure it's doable. Display.html has Init callback where you can check
CF value and show completely different page.
On Thu, May 31, 2012 at 3:08 PM, Carlos Fuentes Bermejo
carlos.fuen...@rediris.es wrote:
Hiya,
I would like to know if it is possible to customize the webui of the ticket
On Thu, May 31, 2012 at 4:09 PM, Claes Jansson cl...@gastabud.com wrote:
Hi!
In 3.8.8 I used a advanced search like this:
( Status = 'open' OR Status = 'new' OR Status = 'stalled' ) AND CF.{Schakt}
= 'Bestallt' AND Queue NOT LIKE 'Projekt_%'
This works only partly in 4.0.5. It works when
On Wed, May 30, 2012 at 12:15 AM, Diaulas Castro
diaulas.cas...@intersolution.inf.br wrote:
Is there way to disable notification to users that arent allowed to Create
ticket?
Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it
was discussed a few times.
I got this reply
On Sun, Jun 3, 2012 at 9:46 PM, Brian Buchanan
brianbucha...@interfast.ca wrote:
I have lost my RT3 server, and it's backup. I still have the database in
Oracle, which was on another machine.
I'm looking for advice on how to approach this reinstallation. I do not
know the exact version of
On Sat, Jun 23, 2012 at 04:49:25PM +0200, Natxo Asenjo wrote:
Using postgresql (or oracle possibly) it is possible to use
kerberos/gssapi to log in the
database.
If I create a kerberos service principal
rt/myserver.domain.tld/MYREALM.TLD I can login the
postgresql database
On Sat, Jun 23, 2012 at 05:54:35PM -0500, Josh Hopkins wrote:
So I found where you can add Content-Type: html/text to the top of a
template and you will get
a nice html output. The only problem that I have found is that it places
`Content-Type:
html/text' at the top of the email
On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
I've setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don't want RT to send an auto reply if an mail arrives sent
by this special
I've searched but nothing found.
Maybe some option like this would be good in future releases.
Thanks for your reply Ruslan.
-Mensagem original-
De: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] Em nome de
Ruslan Zakirov
Enviada em: segunda-feira, 25 de junho de 2012
Is it possible to add additional WHOIS server providers into RT/RTIR?
None of the included ones will resolve .uk domains, and as most of our
domains we deal with are .uk it's not hugely useful.
Nominet is the ccTLD for .uk domains and they run a normal whois service
on port 43. Tried just
Am 25.06.2012 15:23, schrieb Ruslan Zakirov:
On Wed, May 30, 2012 at 12:15 AM, Diaulas Castro
diaulas.cas...@intersolution.inf.br wrote:
Is there way to disable notification to users that arent allowed to Create
ticket?
Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it
Still having problems with fetchmail after migrating to RT 4.05 and wanted to
use the fetchmail option to get email sent to our helpdesk system instead of
users logging into rt to create a ticket... This is the log from running this
command
root@helpdesks:~# /etc/init.d/fetchmail debug-run
On Mon, Jun 25, 2012 at 4:32 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Sat, Jun 23, 2012 at 04:49:25PM +0200, Natxo Asenjo wrote:
Using postgresql (or oracle possibly) it is possible to use
kerberos/gssapi to log in the
database.
If I create a kerberos service
On Tue, May 22, 2012 at 1:10 PM, Ida Wellner ida.well...@su.se wrote:
RT-Squelch-Replies-To: ida.well...@su.se
RT-DetectedAutoGenerated: true
Is there any way of disabling this to prevent it from happening or
un-squelching once it has happened? Either globally or just for these
particular
On Wed, May 23, 2012 at 6:52 PM, Russell Jones rjo...@eggycrew.com wrote:
Hi all,
We have a queue we use as a collaboration queue in that tickets do not
follow an open-reply-resolved life cycle. Instead they are a quick I did
this today ticket, and the system auto-resolves it after 14 days.
Am 25.06.2012 16:33, schrieb Kevin Falcone:
On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
I've setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don't want RT to send an auto reply
On 06/25/2012 11:31 AM, Borngunners wrote:
Still having problems with fetchmail after migrating to RT 4.05 and
wanted to use the fetchmail option to get email sent to our helpdesk
system instead of users logging into rt to create a ticket... This is
the log from running this command
On Thu, Jun 21, 2012 at 2:27 PM, Jonathan Khattir
jonathan.khat...@mobiquithings.net wrote:
Hi, I try to change the favicon.png but it's don't work. In apache log i
have this message :'' without matching '' at
/opt/rt4/local/html/NoAuth/images/favicon.png line 38
On Mon, Jun 25, 2012 at 8:35 PM, Alex Young
alexyo...@housingpartners.co.uk wrote:
Is it possible to add additional WHOIS server providers into RT/RTIR?
None of the included ones will resolve .uk domains, and as most of our
domains we deal with are .uk it's not hugely useful.
Nominet is the
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