Re: [rt-users] Change the place of title page name

2012-07-03 Thread Jonathan Khattir
I would like put the title in div=body define in /Element/PageLayout I don't know syntax, i read the masonbook but i don't understand. http://imageshack.us/photo/my-images/21/todayk.png/ 2012/7/2 Jonathan Khattir jonathan.khat...@mobiquithings.net Hi, I would like to known how i can change

[rt-users] ActiveStatus configuration has been replaced by the new Lifecycles

2012-07-03 Thread Borngunners
What does this warning mean and how do I correct it? [Sun Jun 24 10:38:22 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for

[rt-users] Installing and Configuring Asset Tracker in RT

2012-07-03 Thread Borngunners
I have installed and configured RT 4.05 and working perfectly now. I will like to add Asset Tracker to RT to track all asset that we purchase in my organization. How do I go about installing AT onto RT? Thanks, Haji

Re: [rt-users] Login banner

2012-07-03 Thread Ruslan Zakirov
Hi, I think it was answered recently in another similar thread. On Tue, Jun 26, 2012 at 10:31 PM, Brad b_zy...@comcast.net wrote: From: Brad Sent: 6/26/2012 12:36 PM To: Brad; rt-us...@bestpractical.com Subject: Login banner

Re: [rt-users] Unwanted extra Requestor added

2012-07-03 Thread Ruslan Zakirov
Hi, The only idea is a customization. Either a scrip or customization to web interface.What do you see in the history of the ticket? On Wed, Jun 27, 2012 at 9:02 PM, David T. Grayston davi...@u.washington.edu wrote: Aaron, No cc’s or other watchers are part of the queue or manually added to

Re: [rt-users] Export, import and purge tickets?

2012-07-03 Thread Ruslan Zakirov
On Fri, Jun 29, 2012 at 10:08 AM, Stefan Stefanov ststefa...@gmail.com wrote: Hello Is there any tool to export data for selected tickets (for example in mysqldump format file) and after successful export delete all data for these tickets from the database? This way it would be easy to

Re: [rt-users] Unwanted extra Requestor added

2012-07-03 Thread David T. Grayston
The ticket history didn't show anything other than the new ticket being created and it having two Requestors. I'd be the only one to have added a customization and nothing to make this happen was coded. I've suppressed the issue by disabling the account that was getting added. Unfortunately I

Re: [rt-users] Unwanted extra Requestor added

2012-07-03 Thread Kenneth Crocker
David, Is it the same person being added in all cases? If so, have you looked that person up and determined what group memberships are there? Also, unless there is some sort of scrip adding a CC or AdminCc via either a global scrip or a Queue-based scrip, this seems impossible. Database

[rt-users] Scrip compile issue

2012-07-03 Thread Michael Coakley
I'm trying to write a Scrip that replaces the Requestor. When I try to save this Scrip I get a compilation error. Here is my Scrip: my %addressSubstitutions = ( ex1\@example\.com = ex1location\@example\.com, ex2\@example\.com = ex2location\@example\.com