Re: [rt-users] Extracting an article

On Thu, Aug 02, 2012 at 01:48:41PM +0200, Gunnar Gorges wrote: > Hi Martin, > > since you are talking about RTFM for RT 4.0.x I am not sure my comment > applies since I only have experience with RTFM and RT 3.8.8… It might help if > you posted your versions anyway. > > However: > I encountered

[rt-users] Character rendering in tickets

I'm sure there is a setting somewhere for this, but we have been getting strange characters in emails. For instance if someone send an email with the word "don't" it shows up as "don’t". This is probably something simple so forgive me if it's something easy to figure out. I haven't really do

Re: [rt-users] Queue rename issues

> The cache is per-session, so any affected user should logout and login again > to clear their session. That did the trick. Thanks for the quick reply. Thanks -S

[rt-users] how to change email address for all existing users of domain foo.com from us...@foo.com to us...@bar.com?

How do I can change the foo.com to bar.com for every users email address in RT ? foo.com is invalid and need to be replaced by bar.com to avoid error like this [Thu Aug 2 17:44:27 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: Autocreated on ticket submission, D

Re: [rt-users] RTFM problem deleting article / CurrentUserCanSee Unimplemented

> I should possibly have included more information when pointing at message > aimed originally at people familiar with the Debian package development > cycle. There's no 2.4.4 package targetted at Debian stable; I was after > feedback on the Debian packages in our git repository[1]. > >

Re: [rt-users] 4.0.4 -> 4.0.5 upgrade best practice?

On 08/02/2012 05:26 AM, Mario DiNatale wrote: > Very good, and is it recommended to go 4.0.4 to 4.0.6, or should users > go 4.0.4 to 4.0.5 to 4.0.6? Going through an intermediate version is not necessary or generally recommended.

[rt-users] default format of quick search

Is there somewhere to change the default format of the quick search for all users?

Re: [rt-users] RTFM problem deleting article / CurrentUserCanSee Unimplemented

On Thu, Aug 02, 2012 at 02:19:44PM +0200, Gunnar Gorges wrote: > Hi Dominic, > > I just was able to test the updated packages of RTFM (2.4.4) and ExternalAuth > (1.1.1). Both work fine. > > The problem I described below with RTFM is gone. > > If you need more testing and/or more information jus

[rt-users] fresh install of RT-4.0.6 which JSON to use

Hi all, I am building a new install of RT-4.0.6 while going through the perl modules needed I get a choice when selecting a version of JSON. here is the message from the command perl -MCPAN -e 'install JSON' CPAN.pm: Going to build M/MA/MAKAMAKA/JSON-2.53.tar.gz Welcome to JSON (v.2.53) ===

Re: [rt-users] 4.0.4 -> 4.0.5 upgrade best practice?

Very good, and is it recommended to go 4.0.4 to 4.0.6, or should users go 4.0.4 to 4.0.5 to 4.0.6? -m -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, August 01, 2012 4:25 PM To:

Re: [rt-users] RTFM problem deleting article / CurrentUserCanSee Unimplemented

Hi Dominic, I just was able to test the updated packages of RTFM (2.4.4) and ExternalAuth (1.1.1). Both work fine. The problem I described below with RTFM is gone. If you need more testing and/or more information just let me know! Thanks and best wishes Gunnar > On Tue, Jul 31, 2012 at 12:29:

Re: [rt-users] Extracting an article

Hi Martin, since you are talking about RTFM for RT 4.0.x I am not sure my comment applies since I only have experience with RTFM and RT 3.8.8… It might help if you posted your versions anyway. However: I encountered the same problem some time ago until I was told that classes should match your

[rt-users] A/s Upgrade request tracker from version 3.8.10 to the last version (4.0.6)

Hello, I have installed the version 3.8.10 of request tracker. I hope to get the procedure to upgrade to the version 4.0.6 Thanks for your help Marius SAH