TMP_FILE}"
exec tee -a "${TMP_FILE}" | /usr/sbin/sendmail.real "$@"
echo "MESSAGE ENDED" >> "${TMP_FILE}"
echo "`date +%Y%m%d-%H%M%S`" >> "${TMP_FILE}"
echo "==END SENDMAIL CALL==" >> &q
On Fri, Aug 24, 2012 at 12:59 PM, Thomas Sibley wrote:
> On 08/24/2012 09:35 AM, Robert Blackwell wrote:
>> For example I would expect these to return the same tickets but they don't:
>>
>> This returns 7 tickets.
>> Status != 'resolved' AND CF.{FollowUp} < '2012-08-25'
>>
>> This returns 513.
>>
All,
I am trying to create a top closers list on the default dashboard. I have the
exact SQL statment i want to use, but i am lost after that.
select u.Name as User, count(1) as TotalClosedTix from Users u join Tickets t
on u.id = t.owner where t.Status = "resolved" group by u.Name order by 2 d
Hi all, I'm using rt-3.8.8. Looking at the permissions I can grant, I
thought this would be pretty simple. I granted Modify and Admin rights on
the custom field itself, but at this point a Configure menu doesn't even
appear on the left side of the users' screens. Is there something else I
ne
On version 4, there is a permission called "ShowConfigTab" which is
also required. If memory serves, that was the same on 3.8.
-Matt
On Thu, Sep 6, 2012 at 11:28 AM, Jason Marshall wrote:
> Hi all, I'm using rt-3.8.8. Looking at the permissions I can grant, I
> thought this would be pretty simp
On Mon, Sep 03, 2012 at 12:00:52PM +0200, inb...@telenet.be wrote:
> Our internal staff uses comments to put information in tickets for co-workers
> that can't be viewed by customers.
> Customer information is shared via correspondence.
>
> Last week, a staff member deleted (accidentaly) the requ
Thanks Matt, that might just have done it. I set it for the Privileged
Users group, so anyone who needs to do something in there should now be
able to. I'm getting the users to test now -- thanks again!
On version 4, there is a permission called "ShowConfigTab" which is
also required. If me
On 09/06/2012 06:55 AM, Raphaël Berlamont wrote:
> So I can now tell that sendmail IS called, but nothing is piped in, or
> it crashs before RT can pipe anything in it...
This is indeed strange. Can you show us the output of `apachectl -V`?
apachectl may be spelled apache2ctl or httpdctl on RHEL
On 09/06/2012 07:07 AM, Robert Blackwell wrote:
> Here is the SQL and stack trace of two queries obtained by using
> "Configuration » Tools » SQL Queries".
>
[snip]
> ObjectCustomFieldValues_1.Content < 'today'
Er, right. I forgot that date and datetime CFs don't get the same
"natural language"
Winn,
Are you using the RT SQL provided with the system?
Once you've created a search with RTSQL, you save the search and then it is
available to be used in a Dashboard.
Hope this helps.
Kenn
On Thu, Sep 6, 2012 at 7:54 AM, Winn Johnston wrote:
> All,
>
> I am trying to create a top closers l
> Hello All,
>
> Is there anyway to configure RT-Authen-ExternalAuth to not verify ssl
> certificates? I'm hitting an ldap server that has a self-signed cert
> and it would be much more simple to not verify the certificate. I tried
> adding "verify => 'none'" to net_ldap_args which is used by Net:
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