[rt-users] Add custom status tickets to My Tickets?

Hi. I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list xx highest priority tickets I own at RT at a glance? At the moment it seems like only new and open tickets are listed there. Regards, Johan

[rt-users] Custom fields empty

Hello List, I've noticed some strange things regarding custom fields. We use a documenting system called i-doit , that has a connection to RT (provider by the builders of i-doit) . This make it possible to generate custom fields in RT that are populated with information from the other system. So

[rt-users] RT internals

Hi does any one can point me to some reference that will give me how RT works internally (Trouble shooting purposes) I need to know things like 1. where all this configurations are stored in RT (custom fields, actual Scripts, templates, Attachemnt etc) 2. Does the RT keep all the modification

[rt-users] ExternalAuth LDAP authenticating more than 1 group

Hi, I did a few types of searches through google, and on the wiki. I also looked at the readme for ExternalAuth and couldn't find the answer. I'm thinking not too many people do this so the question hasn't been asked. When defining an LDAP service for ExternalAuth, you are allowed to set the

Re: [rt-users] RT internals

On 10/09/2012 12:20, Asanka Gunasekera wrote: Hi does any one can point me to some reference that will give me how RT works internally (Trouble shooting purposes) I need to know things like 1. where all this configurations are stored in RT (custom fields, actual Scripts, templates,

[rt-users] Scrips being executed twice for a simple CF update

Upon modification of one of our custom fields (text area), we want to parse the data, perform a translation on the original data, and store the results in the custom field. Simplified/contrived example: INPUT: Basics: OurField: 4 5 8 9 32 90

Re: [rt-users] Add custom status tickets to My Tickets?

Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for __currentuser__ add in the where clause the status =

Re: [rt-users] RT internals

Hi Tim, thank you for the reply, bigest problem that I have not been a perl programer, hope you don't mind me asking bit more clarifications I am using Oracle as my database and I could not make head or tail of the relations :) guess need to sit by this and real go through the DB 3. if I need