[rt-users] How to add a link in the quickbar ?

2012-09-27 Thread Kriegers Horst
Hello, I wish to add a link for all authenticated users (privileged and unprivileged) in the Quickbar or PersonalQuickBar. What is the best way of making this (RT 4.0.6) ? Thanks for your help, Horst Note Importante: Le contenu de ce courriel est

[rt-users] Signing by default

2012-09-27 Thread Martin Drasar
Hi, when a user responds to a ticket at our site, the message is forwarded to all interested parties and the user's name and email is untouched (i.e. no 'via RT', changed mail or anything else). We would like to enable default signing, but there is a problem with those mails. As they have an

Re: [rt-users] Customize Notifications (on correspond send e-mail to all requestors and Ccs)

2012-09-27 Thread Bart
Hi Thomas, Thanks for your reply. When I disable those scrips I get the following effect: - First off, the behavior I want to disable is disabled. - But, the autoreply scrip doesn't work anymore. - And, any type of outgoing mail stops working. RT simply registers the correspondence

Re: [rt-users] different signature depending on queue

2012-09-27 Thread Kevin Falcone
On Wed, Sep 26, 2012 at 03:46:49PM +0200, inb...@telenet.be wrote: We have different queues over here in RT4. Every department used to have one or more queues. If a ticket did need some action/response from a colleague from another department, the ticket was transferred to

Re: [rt-users] How to link SLAs to customer (requestors) or groups

2012-09-27 Thread Kevin Falcone
On Wed, Sep 26, 2012 at 04:49:43PM +0200, Hans Vos | Drecomm wrote: We are looking into implementing RT for our organization. For this to work we need to have SLA support. I found an extension for this and as I understand it an SLA is assigned based on a queue. This behavior is slightly

Re: [rt-users] How to add a link in the quickbar ?

2012-09-27 Thread Kevin Falcone
On Thu, Sep 27, 2012 at 06:46:29AM +, Kriegers Horst wrote: I wish to add a link for all authenticated users (privileged and unprivileged) in the Quickbar or PersonalQuickBar. What is the best way of making this (RT 4.0.6) ? This wiki article should cover the basics.

[rt-users] Auto create user default password

2012-09-27 Thread Mark Fuller
Is there a way when a user is auto created because of an email they sent to have a password set for them automatically when the user is created? Mark Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring!

Re: [rt-users] Signing by default

2012-09-27 Thread Thomas Sibley
On 09/27/2012 01:53 AM, Martin Drasar wrote: when a user responds to a ticket at our site, the message is forwarded to all interested parties and the user's name and email is untouched (i.e. no 'via RT', changed mail or anything else). This behaviour is strange. Why are you setting From: to

[rt-users] modify behavior of the Take action?

2012-09-27 Thread Josh Tackitt
We have a saved search on our Dashboards for Unowned Tickets that displays the Owner as Nobody. Clicking on Nobody makes you the owner and then displays the ticket. How would we change the behavior such that ownership is changed but we don't get redirected to the ticket? We'd prefer to stay in

Re: [rt-users] How to add a link in the quickbar ?

2012-09-27 Thread Kriegers Horst
Thanks, I've now a new item on my menu, it's OK. Now have 2 questions : - This new item is (automatically ?) inserted between the items Tool and Configuration . It's possible to change the sort order so that my new item is always positioned at the end of the menu ? - This new item is accessible