Hello,
I wish to add a link for all authenticated users (privileged and unprivileged)
in the Quickbar or PersonalQuickBar.
What is the best way of making this (RT 4.0.6) ?
Thanks for your help,
Horst
Note Importante: Le contenu de ce courriel est
Hi,
when a user responds to a ticket at our site, the message is forwarded
to all interested parties and the user's name and email is untouched
(i.e. no 'via RT', changed mail or anything else).
We would like to enable default signing, but there is a problem with
those mails. As they have an
Hi Thomas,
Thanks for your reply.
When I disable those scrips I get the following effect:
- First off, the behavior I want to disable is disabled.
- But, the autoreply scrip doesn't work anymore.
- And, any type of outgoing mail stops working.
RT simply registers the correspondence
On Wed, Sep 26, 2012 at 03:46:49PM +0200, inb...@telenet.be wrote:
We have different queues over here in RT4.
Every department used to have one or more queues.
If a ticket did need some action/response from a colleague from another
department, the ticket
was transferred to
On Wed, Sep 26, 2012 at 04:49:43PM +0200, Hans Vos | Drecomm wrote:
We are looking into implementing RT for our organization. For this
to work we need to have SLA support. I found an extension for this
and as I understand it an SLA is assigned based on a queue. This
behavior is slightly
On Thu, Sep 27, 2012 at 06:46:29AM +, Kriegers Horst wrote:
I wish to add a link for all authenticated users (privileged and
unprivileged) in the Quickbar
or PersonalQuickBar.
What is the best way of making this (RT 4.0.6) ?
This wiki article should cover the basics.
Is there a way when a user is auto created because of an email they sent to
have a password set for them automatically when the user is created?
Mark
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
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On 09/27/2012 01:53 AM, Martin Drasar wrote:
when a user responds to a ticket at our site, the message is forwarded
to all interested parties and the user's name and email is untouched
(i.e. no 'via RT', changed mail or anything else).
This behaviour is strange. Why are you setting From: to
We have a saved search on our Dashboards for Unowned Tickets that
displays the Owner as Nobody. Clicking on Nobody makes you the
owner and then displays the ticket.
How would we change the behavior such that ownership is changed but we
don't get redirected to the ticket? We'd prefer to stay in
Thanks,
I've now a new item on my menu, it's OK. Now have 2 questions :
- This new item is (automatically ?) inserted between the items Tool and
Configuration . It's possible to change the sort order so that my new item is
always positioned at the end of the menu ?
- This new item is accessible
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