Re: [rt-users] Command by Mail CC and AddCC for new users

On 17/10/12 00:35, Kevin Falcone wrote: > On Mon, Oct 08, 2012 at 11:51:30AM +1100, Tom Robinson wrote: >> It looks as if the Command by Mail commands CC: and AddCC: can only be used >> for existing users. Is >> this configurable so that non-existing users may be added automatically >> using the

[rt-users] filename is "untitled" instead of the real name

Hi All, Some of our users who use Outlook reported that if they forward a mail into RT the attached files' names disappear. I attached a sample mail source (unrelevant lines are removed). Is it simply a bug they found or a known bug or settings problem of our RT, or ... ? Thanks, -- Bekeny Balint

Re: [rt-users] Change text in tickts using database

On 18 Oct 2012, at 15:58, Juanjo wrote: > Hi, > > I have to change some test inside the tickets directly on database. > > I don´t find where are the comments, or the emails body that we send to rt or > create trought web. > > Could you tell me what table and what comun have this data?? The

Re: [rt-users] Change text in tickts using database

On 18/10/2012 15:58, Juanjo wrote: Hi, I have to change some test inside the tickets directly on database. I don´t find where are the comments, or the emails body that we send to rt or create trought web. Could you tell me what table and what comun have this data?? It's in the Content field

[rt-users] Change text in tickts using database

Hi, I have to change some test inside the tickets directly on database. I don´t find where are the comments, or the emails body that we send to rt or create trought web. Could you tell me what table and what comun have this data?? Thanks. -- Un saludo. Juanjo Corral Final RT trainin

Re: [rt-users] Serious problem with mime/html format email containing attachments

> -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley > Sent: Tuesday, October 16, 2012 8:30 PM > > On 10/16/2012 09:37 AM, Payam Poursaied wrote: > > We have a serious problem with rt 3.8.8. I

Re: [rt-users] time worked etc display in hours by default?

Thanks Ken, Did you also find that only the one field ever shows in days/weeks, and all the other time fields show in minutes on the search results page too? Might just look at changing the search results page to display in hours, but the above problem would still be a concern.

Re: [rt-users] RT ticket stuck in on_hold status

On 17 Oct 2012, at 21:45, Tue Minh wrote: > could you please help me with some guildance on what the issue may possibly > be? (screenshot attached) > on_hold isn't a standard status, so presumably this has been added by modifying the Lifecycle configuration. It sounds like the Lifecycle has