Re: [rt-users] Problem with JSGantt Extension.

Hi everybody, Thank you Kevin, in fact I've applied the patch (my RT version is 3.8.8), and Gantt extension work correctly. Two days ago, I've writen a mail about a function I built on RT : I would like to have some informations about the differents possibilities of RT with this extension RT-A

[rt-users] Fw: [rt-devel] Create a CustomField and Apply it Globally

Dear RT-Users I have a problem applying a CustomField in a Scrip I created. I like to create dynamically create CustomFields and Apply them Globally. The RT::CustomField->Cerate() Code below works ... But I have to ApplyGlobally manually via : $WebURL/rt/Admin/CustomFields/Objects.html beca

[rt-users] Don't close tickets (or re-open) if a specific custom field is not a specific value

Hi all, I searched (Google/wiki/nabble/...) and tried for several hours now. Nothing worked. I have to make sure tha a ticket can only be closed if a custom field (or maybe transaction custom field) has a specific value. I have more than one queue and this should not happen globaly but in severa

[rt-users] correcting users annoying behavior

Hello, We have an RT server at our company that is growing in popularity. Other depts are starting to use it and the RT is starting to process more and more tickets. We live in a very big production house that gets very busy and has 'crisis' moments at least a few times week. During such 'crises'

[rt-users] RES: correcting users annoying behavior

For your question about reminders, i don't have perl knowledge or RT-CRONTOOL but I made our reminders based on bash scripts with CLI output. This is sample of my bash script that send mail to everyone with open tickets and not updated on last 2 hours. /usr/bin/rt ls -o LastUpdated -t ticket

Re: [rt-users] correcting users annoying behavior

Tim, Have you tried training them? Have a class for all the RT users and point out how they are creating a nightmare and show them how RT automatically takes care of CC's, etc.once they are set up in the ticket. Discuss with them other methods and ask them about changes they might like to have. Gi

[rt-users] Spreadsheet-esq Web Input

Hello. I'm looking for a solution to my conundrum (aren't we all?)... We have a cabling request spreadsheet that we want to webify and fold into a ticketing and inventory tracking system. I've got RT 4 and AT 2 working fairly well together now, but I'm running into an issue trying to get the

Re: [rt-users] Error When Upgrade-Database from 3.8.1 to 3.8.2

On Mon, Oct 22, 2012 at 05:13:57PM -0400, Cynthia Roe wrote: > I am in the process of upgrade our RT environment from 3.2.2 to 4.0.7. > So far I have been able to upgrade successfully from 3.2.2 to 3.8.1. > However, when I run the $ make upgrade-database from 3.8.1 to 3.8.2 I > received the followi

Re: [rt-users] Strange CLI Date Output

On Tue, Oct 23, 2012 at 05:24:19PM +, Diaulas Castro wrote: > Hello RT friends, > I got this problem and cant resolve, i cant even locate when started. > > My CLI started to output errors about ParseDate, but just some tickets, see > below: > > Tickets 770,1070 and 3070 are OK, display

Re: [rt-users] Fw: [rt-devel] Create a CustomField and Apply it Globally

On Wed, Oct 24, 2012 at 05:09:44AM -0700, Red Pantyhose wrote: > >because I'm unable to understand how to deal with > >RT::CustomField->ApplyGlobally Check the docs for ApplyGlobally: http://bestpractical.com/rt/docs/latest/RT/CustomField.html#ApplyGlobally It does not apply a custom fie