Re: [rt-users] Fw: [rt-devel] Create a CustomField and Apply it Globally [Solved]

2012-10-26 Thread Red Pantyhose
Thanks AddToObject solved my Problem ;)   From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Thursday, October 25, 2012 5:28 AM Subject: Re: [rt-users] Fw: [rt-devel] Create a CustomField and Apply it Globally On

[rt-users] Write a Custom Action in rt4 as a Module/package ERROR

2012-10-26 Thread Red Pantyhose
Dear rt-users I created the following ActionScrip Module below -  the Module is registered. But i get the following Error: Oct 26 14:42:49 rt RT: Scrip Prepare 14 died. - Can't locate object method new via package RT::Action::OpenSystemCustomFields at

Re: [rt-users] Write a Custom Action in rt4 as a Module/package ERROR

2012-10-26 Thread Christian Loos
uncomment this line: #use base qw(RT::Action); Chris Am 26.10.2012 15:02, schrieb Red Pantyhose: Dear rt-users I created the following ActionScrip Module below - the Module is registered. But i get the following Error: Oct 26 14:42:49 rt RT: Scrip Prepare 14 died. - Can't locate

Re: [rt-users] Write a Custom Action in rt4 as a Module/package ERROR

2012-10-26 Thread Red Pantyhose
Dear Christian Thank you I applied some changes and I get still an error: Oct 26 13:56:15 rt RT: Scrip Prepare 14 died. - Can't locate object method new via package RT::Action::OpenSystemCustomFields at /usr/share/request-tracker4/lib/RT/ScripAction.pm line 175.#012#012Stack:#012 

Re: [rt-users] Write a Custom Action in rt4 as a Module/package ERROR

2012-10-26 Thread Paul Tomblin
Did you restart RT after making the change? Unless you're in development mode, it won't pick up the changes. You probably need to flush your mason cache as well, just to be safe. On Fri, Oct 26, 2012 at 9:40 AM, Red Pantyhose redpantyh...@yahoo.comwrote: Dear Christian Thank you I applied

[rt-users] chgrp error during make upgrade

2012-10-26 Thread Pollard, James R
I'm attempting to upgrade RT 4.04 to 4.08 on CentOS 6.3 and running into a permissions problem since my webserver runs under the apache group as opposed to www which is the assumption of the upgrade script. Not a change to the install-sh script from 4.04 I see. Is there a switch I can run

Re: [rt-users] chgrp error during make upgrade

2012-10-26 Thread Kevin Falcone
On Fri, Oct 26, 2012 at 04:49:57PM +, Pollard, James R wrote: I'm attempting to upgrade RT 4.04 to 4.08 on CentOS 6.3 and running into a permissions problem since my webserver runs under the apache group as opposed to www which is the assumption of the upgrade script. Not a

Re: [rt-users] chgrp error during make upgrade

2012-10-26 Thread Pollard, James R
Odd, checking RT_Config.pm shows what I thought which was just straight ./configure with no arguments. More checks show I've never run httpd as anything but apache but the ./configure file from 4.04 release also assumes www. But it worked in my previous install. Here's what I did to get it

[rt-users] Look up User by Attribute in Scrip

2012-10-26 Thread Ram
Hey folks, I'm writing a scrip to help us manage our voicemails in RT. The voicemails arrive via email as attachments and the extension of the recipient is the only distinguishing characteristic in the email. How can I load an RT user in a script given only their work telephone? thanks! ram

[rt-users] Apache taking up too much CPU

2012-10-26 Thread Chris Herrmann
Try dropping the number of worker threads that apache is running. If it runs out of memory you'll see things like mail gate failing to send emails. On our system we had to trim this down (sorry I can't remember the exact apache2.conf settings im on my phone) but the problem for us was that

Re: [rt-users] Look up User by Attribute in Scrip

2012-10-26 Thread Thomas Sibley
On 10/26/2012 04:52 PM, Ram wrote: Hey folks, I'm writing a scrip to help us manage our voicemails in RT. The voicemails arrive via email as attachments and the extension of the recipient is the only distinguishing characteristic in the email. How can I load an RT user in a script given only